In-Demand Service representative canberra Jobs in Mitchell, Act

Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Customer Service Representative - Canberra
IMB Bank —Canberra ACT
- Full-time
- Sales
- Microsoft Office
- Cash handling
- Parental leave
4d
EL1 Assistant Director, Communications and Media
Australian Government —Canberra ACT
- Research
- AI
- Communication skills
13d
Workplace Coordinator Site Lead
JLL —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Services Representative - ARH Canberra
Animal Referral Hospital —Pialligo ACT
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Internal Sales Representative
Linde —Fyshwick ACT
- Customer service
- Welding
- Communication skills
- Opportunities for advancement
EL1 - Executive Officer to First Assistant Secretary (multiple roles)- Identified
Australian Department of Infrastructure and Regional Development —Canberra ACT
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
7d
Sales Representative – Call Centre
4WD SUPACENTRE —Mitchell ACT
- Full-time
- Sales
- Communication skills
- Employee discount
Quick Apply
6d
Sales Support and Office Coordinator
Konica Minolta Business Solutions Australia —Barton ACT
- Part-time
- Hybrid work
- Office
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
8d
Workplace Coordinator Site Lead
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Loss Prevention Officers| Aus & NZ
David Jones —Canberra ACT
- Part-time
- Administrative experience
- First Aid Certification
- Employee discount
Canberra Sales Representative
Wolfchester Australia —Canberra ACT
- Call employer
- Sales
- Customer service
Retail Merchandiser - Fyshwick- ACT
CROSSMARK Australia —Fyshwick ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
5d
Community Engagement & Complaints Advisor
Service Stream —Canberra ACT
- Full-time
- Communication skills
- Time management
1d
Work Health & Safety Advisor (Expected Vacancy), APS Level 4, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $81,448 - $87,918 a year
- Remote
- Microsoft Office
- Human resources
- Organisational skills
7d
APS 5 Senior Nominal Rolls Officer
Department of Veterans' Affairs —Canberra ACT
- $95,440 - $99,461 a year
- Research
13d
Field Representative
DuluxGroup —Canberra ACT
- Communication skills
- Time management
- Employee assistance program
8d
Sales Representative
Techtronic Industries (TTI) —Canberra ACT
- Part-time
- Sales
- Merchandising
- Communication skills
8d
Human Resource Advisor
Airservices Australia —Canberra ACT
- Full-time
- Management
7d
Seasonal Retail Consultant | Aesop Canberra | Casual
l'Oréal —Canberra ACT
- Weekend availability
- Customer service
- Employee discount
Quick Apply

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Global Tier 1 Service Desk Technician

KBR -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Complimentary flu shots
Parental leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
Authentication
Customer service
IT service management
Technical support
ServiceNow
Diploma
Associate degree
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Location Canberra, Australian Capital Territory Category Support Services Job Type Full time Job Id R2126511 Posted Date 07/30/2026

JOB DESCRIPTION

Title:

Global Tier 1 Service Desk Technician

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

This is a permanent, full-time opportunity based in Canberra, with a hybrid working arrangement.

Responsibilities:

Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving hardware, software, account and access-related issues within agreed service levels.
Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures, knowledge articles and standard operating practices.
Support user account administration, password resets and multi-factor authentication (MFA) requests.
Create, manage and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes and service level agreements (SLAs).
Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
Deliver a high standard of customer service by communicating technical information clearly and professionally to users with varying levels of technical knowledge.
Contribute to the continuous improvement of support processes, knowledge articles, documentation and self-service resources.
Collaborate effectively with team members and stakeholders across multiple locations to support service delivery and major incident response.

As the ideal candidate you will bring:

Essential

Experience in a service desk, help desk, technical support or customer service environment.
Experience using ServiceNow or a similar IT service management (ITSM) platform.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory, Microsoft Entra ID, password management and multi-factor authentication (MFA).
Experience using remote support tools and collaboration platforms such as Microsoft Teams.
Strong customer service, communication and problem-solving skills.
Ability to manage competing priorities while working independently and as part of a team.
Availability to work a rotating 24x7 roster, including nights, weekends and public holidays.

Desirable

Certificate, diploma or associate degree in Information Technology or a related discipline, or equivalent technical training.
CompTIA A+, ITIL 4 Foundation, HDI Customer Service Representative (CSR) or other relevant technical certifications.
Experience supporting users in a large enterprise or multi-region environment.

What we will offer you:

A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received, therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Apply Now

Refine Your Search

service representative canberra jobs in mitchell, act

Global Tier 1 Service Desk Technician

Customer Service Representative - Canberra

EL1 Assistant Director, Communications and Media

Workplace Coordinator Site Lead

Client Services Representative - ARH Canberra

Internal Sales Representative

EL1 - Executive Officer to First Assistant Secretary (multiple roles)- Identified

Sales Representative – Call Centre

Sales Support and Office Coordinator

Workplace Coordinator Site Lead

Loss Prevention Officers| Aus & NZ

Canberra Sales Representative

Retail Merchandiser - Fyshwick- ACT

Community Engagement & Complaints Advisor

Work Health & Safety Advisor (Expected Vacancy), APS Level 4, Chief Operating Officer

APS 5 Senior Nominal Rolls Officer

Field Representative

Sales Representative

Human Resource Advisor

Seasonal Retail Consultant | Aesop Canberra | Casual

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