JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Based in Canberra, you'll be working on-site with our client – one of the largest globally recognized tech brands!
As the Workplace Coordinator Site Lead, you'll be the primary on-site representative managing facilities operations, vendor relationships, financial processes, and project delivery. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this autonomous role, you'll make meaningful decisions that directly impact workplace experience. Working independently with mobile technology, you'll build strong client partnerships while maintaining excellence in health and safety standards, with 24/7 emergency support responsibility when needed.
An overview of the role:
Act as single point of contact for client stakeholders, managing daily operations and service delivery
Build strong client relationships through regular engagement, consistently meeting contract KPIs
Manage vendor performance, procurement, and compliance within budget
Oversee purchase orders, invoice processing, and budget tracking
Lead facilities projects from planning through completion before Place in Service dates
Conduct site inspections, coordinate maintenance activities, and manage work orders
Maintain health and safety compliance and operational documentation
Provide 24/7 emergency support and work autonomously using mobile technology
Sounds like you? This is what we are looking for:
Tertiary qualifications OR experience in Management, Business, Operations/Project Management, Facilities Management, or related field
Practical knowledge of building services and maintenance operations
Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
Excellent verbal and written communication skills with strong presentation ability
Client-focused with passion for service excellence
Proven multitasking ability with keen attention to detail
Goal-oriented with commitment to continuous improvement
Ability to work autonomously and make independent decisions
Previous site-based facilities management or workplace coordination experience (preferred)
Experience in vendor management and procurement processes (preferred)
Knowledge of facilities soft services (cleaning, catering, security) and hard services (HVAC, electrical, plumbing) (preferred)
Understanding of Health, Safety & Environment (HS&E) regulations and compliance (preferred)
Track record in project coordination and delivery (preferred)
Knowledge of space planning principles (preferred)
Experience with mobile technology and facilities management software (preferred)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
