In-Demand Service management lead Jobs in Milton Qld

Service Management Lead
Brennan IT —Brisbane QLD
- Full-time
- Management
- Analysis skills
8d
Service Management Office & Support Lead
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Work from home
Head of Service Management
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Master's degree
Area Manager
Prompcorp —Greater Brisbane QLD
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Management
- Travel reimbursement
- Work from home
Quick Apply
10d
Club Director & General Manager — Padel Academy Australia Pty Ltd
Padel Academy Australia —Brisbane QLD
- Full-time
- Budgeting
- In-person
- Leadership
Quick Apply
Senior Service Management Consultant
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Team Leader
Mater Group —South Brisbane QLD
- $93,103 - $102,572 a year
- Full-time
- Customer service
- Administrative experience
- Working with children
- Health insurance
- Employee assistance program
9d
Hospitality Manager - Villa Maria Fortitude Valley
Catholic Healthcare —Fortitude Valley QLD
- Up to $130,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
Quick Apply
Service Transformation Lead
Datacom —Brisbane QLD
- Full-time
- Management
- AI
Quick Apply
Fleet Manager
DNS Removals Pty Ltd. —Brisbane QLD
- $79,423 - $85,000 a year
- Full-time
- Management
- In-person
Quick Apply
Support Services Manager
EPEC Group —South Brisbane QLD
- $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick Apply
14d
Service Delivery Lead
Save the Children Australia —South Brisbane QLD
- $63.13 an hour
- Full-time
- Leadership
10d
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
People Services Lead
Endeavour Foundation —Cannon Hill QLD
- Up to $15,900 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- SharePoint
- Health insurance
- Parental leave
10d
Customer Relations Lead
FLSmidth, Inc. —Brisbane QLD
- Full-time
- Customer service
- Analysis skills
- Leadership
- Work from home
- Employee assistance program
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Project Coordinator
Ventia Pty Limited —South Brisbane QLD
- $80,000 - $95,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance program
- Employee discount
8d
National Operations Manager - Gold Coast
Viva Leisure Group —Brisbane QLD
- Full-time
- Leadership
- Communication skills
- Retail sales
- Parental leave
- Gym membership
Facilities Coordinator
JLL —Brisbane QLD
- Presentation skills
- Front desk
- Communication skills
- Health insurance
- Parental leave
12d
General Manager - Operations
SOPO BREWING CO —Brisbane Central Business District QLD
- From $100,000 a year
- Full-time
- Customer service
- In-person
Quick Apply

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Service Management Lead

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
8 days ago

Benefits

Group activities

Qualifications

ITIL Certification
Management
IT service management
Analysis skills
ITIL
ServiceNow
Problem management

Full Job Description

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of this approach, we have become the largest Australian owned systems integrator in Australia and continue to grow.

Brennan offers an excellent remuneration package and benefits including:

A focus on health and well-being - social club, sporting teams, health checks, poker, trivia nights and more!
A strong culture underpinned by values that are truly lived every day
An environment that embraces learning and development of all employees
Flexibility to work in the way that brings out the best in you
High levels of reward and recognition for overachieving

The Role

This is a senior customer-facing Service Management role responsible for leading Change Management and driving Service Management outcomes for a strategic managed services customer.
Working from our Brisbane offices you will regularly work on customer site also in Brisbane, so locally based candidates will only be considered.
The primary focus of the role is ownership of the Change Management function, ensuring changes are assessed, authorised, communicated and implemented in a controlled manner that protects service stability and meets customer expectations.
The role also provides leadership and oversight for Problem Management and broader Service Management disciplines, ensuring the MSP consistently delivers against contractual obligations, agreed customer processes and service governance requirements.
Working closely with customer stakeholders, resolver groups, Service Delivery Managers and operational teams, the role drives operational excellence, continual improvement and service maturity across the account.
This role is not a process owner or practice leader. The customer owns the Service Management processes; this role ensures those processes are effectively executed, governed and continually improved within the managed services environment.

Responsibilities

Change Management Leadership

Lead and operate the Change Management function for the customer account.
Chair and facilitate Change Advisory Board (CAB) meetings and associated governance forums.
Ensure changes are appropriately assessed, planned, approved and implemented in accordance with agreed processes.
Manage change-related risks, conflicts, escalations and service impacts.
Drive improvements in change quality, success rates and operational outcomes.
Provide leadership and guidance to technical and operational teams on change governance and best practice.

Problem Management Oversight and Leadership

Provide oversight and leadership for Problem Management activities.
Coach and support the Problem Manager to deliver effective outcomes.
Ensure recurring issues are investigated, root causes identified and corrective actions implemented.
Drive service stability through proactive problem management and trend analysis.

Service Management Governance and Uplift

Provide governance and oversight across ITIL-aligned Service Management practices.
Ensure teams adhere to agreed customer processes, procedures and operational standards.
Lead service improvement initiatives focused on service quality, efficiency and customer outcomes.
Facilitate workshops and education sessions to improve service management maturity across resolver groups.
Act as a senior escalation point for Service Management matters. Promote practical ITIL-aligned ways of working that improve service outcomes without creating unnecessary bureaucracy.
Support continual improvement initiatives that improve service stability, operational efficiency, customer experience and compliance.
Ensure Service Management governance supports both operational delivery and contractual accountability.

Customer & Commercial Management

Build trusted relationships with customer stakeholders.
Represent the MSP in operational and governance forums.
Ensure services are delivered in line with contractual obligations and agreed scope.
Identify and manage risks associated with service delivery, governance and compliance.
Work closely with Service Delivery Managers and account leadership to ensure alignment between customer expectations, operational delivery and contractual commitments.

Knowledge & Operational Excellence

Ensure procedures, work instructions and knowledge articles are maintained and remain fit for purpose.
Promote knowledge sharing and operational consistency across support teams.
Support the effective use and continual improvement of the ITSM platform, including Cherwell.

Skills/Experience

Essential

Significant experience in ICT Change Management within enterprise or managed services environments.
Strong knowledge of ITIL-based Service Management practices.
Demonstrated experience leading Change Advisory Boards and managing complex change environments.
Experience with Problem Management and service improvement initiatives.
Strong stakeholder management and customer engagement skills.
Experience working within contractual service delivery environments.
Ability to drive outcomes and influence teams without direct authority.
Strong analytical, governance and reporting capabilities.
Experience using enterprise ITSM platforms.

Desirable

Experience with Cherwell and/or ServiceNow or other ITSM tools.
ITIL 4 certification.
Experience in managed services or SIAM environments.
Experience delivering service management maturity or transformation initiatives.

Apply Now

Refine Your Search

service management lead jobs in milton qld

Service Management Lead

Service Management Office & Support Lead

Head of Service Management

Area Manager

Club Director & General Manager — Padel Academy Australia Pty Ltd

Senior Service Management Consultant

Team Leader

Hospitality Manager - Villa Maria Fortitude Valley

Service Transformation Lead

Fleet Manager

Support Services Manager

Service Delivery Lead

HR Specialist, Contracts Management - APAC

People Services Lead

Customer Relations Lead

Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions

Project Coordinator

National Operations Manager - Gold Coast

Facilities Coordinator

General Manager - Operations

I want to receive the latest job alert for service management lead in milton qld

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