- Location: Braybrook (corporate campus)
- Employment Type: Full-Time, Ongoing
- Salary: Admin Grade 3/4 (commensurate with experience) + Superannuation + Salary Packaging
About the role:
Working closely with the Digital Health Operations team and key stakeholders within Western Health, the Patient Administration System (PAS) Team will be responsible for addressing incidents and resolving problems that are linked to patient administration. This includes evaluation and completion of change requests, completion of training for patient administration staff as required and testing and release of new patient administration functionality.
As part of this position, you will be maintaining all PAS related applications and functionalities within Digital Health including any new applications and initiatives involving PAS workflows.
Key responsibilities:
- Maintain the EMR Scheduling and Registration workflows, including build and configuration.
- Maintain iPM workflows, including build, configuration and user account management.
- Maintain, provide support for all applications managed by the Patient Administrative Team.
- Work with end users to collect, evaluate and drive change requests following Change Management processes. Build and validate changes and assist with training and communication to end users of system enhancements.
- Consult with key stakeholders on mandatory reporting requirements, including VINAH, VEMD, VPDC, and any other operational reports required.
About you:
- Be familiar with Oracle Health EMR or an equivalent EMR system and iPM or an equivalent PAS system.
- Have demonstrated experience in a Digital Health setting.
- Have demonstrated experience with Oracle Health build tools, specifically around Scheduling and Registration build tool applications.
- Demonstrated experience with iPM or similar PAS system’s modules, components, build and configuration.
- Show an understanding of clerical/administrative workflows in the inpatient, outpatient, emergency and theatre settings.
- Have knowledge and/or experience with hospital mandatory reporting requirements including VINAH, VEMD, VPDC, ESIS, VAED.
About Western Health
Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.
More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.
We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.
We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.
Why join us?
Compensation and Benefits
- Competitive salaries, flexible work options, and wellbeing programs.
- Scholarships and grants to support ongoing learning.
Learning and Development
- Access personalised pathways through the Western Health Learning Academy.
- Opportunities for postgraduate study, clinical education, and mentorship.
Community Impact and Inclusion
- Make a difference through compassionate care in a diverse, inclusive workforce.
- Contribute to community wellbeing initiatives and healthcare research.
Organisational Culture and Environment
- Work in a collaborative, innovative team focused on continuous improvement and excellence.
Ready to make an impact?
If you’re passionate about Digital Health and improving Patient Administrative Systems, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 11 September 2026.
Enquiries: For further information about this role, contact Emily Sanders (PAS Manager) on 0406 449 665 or [email protected].
Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
