In-Demand Customer support analyst Jobs in Melbourne Vic

Organisation and Methods Analyst
Fusion Markets —South Yarra VIC
- $100,000 - $115,000 a year
- Full-time
- Management
- Finance
- Master's degree
- Parental leave
- Free food
Quick Apply
Level 2 Customer Application Support Analyst - Reflect & Recover
Civica —Ringwood VIC
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- SQL
- Work from home
Quick Apply
Sales Analyst & Estimator
Design Inferno Glass Australia P/L —Keilor Park VIC
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick Apply
Data Analyst
Aututech —Altona North VIC
- Bilingual
- Microsoft Excel
- Writing skills
Vacationer Program | T&T | Customer
Deloitte —Melbourne VIC
- Marketing
- Salesforce
- Research
- Parental leave
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Product Manager (Business Analyst)
Archa Limited —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- SQL
- Agile
- In-person
Quick Apply
Customer Implementation Associate (software/SaaS)
Fresho —South Melbourne VIC
- $67,500 - $72,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Sales
- Warehouse
- Annual leave
- Work from home
10d
Customer Support Analyst
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
4d
ICT Business Analyst
uCare iCare Pty Ltd —Bundoora VIC
- $85,000 - $100,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Management
- Professional development assistance
Quick Apply
14d
ICT Business Analyst – CRM, Dealer Network & Supplier Coordination
Black Bolt Tracing Co. Pty Ltd —Laverton North VIC
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Management
Quick Apply
Investigative Analyst, EPP - RITA, EPP - RITA
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Research
- Bachelor's degree
- Communication skills
Customer Advocate
Live Nation —Melbourne VIC
- Full-time
- Microsoft Excel
- Typing
- Communication skills
FinCrime Analyst (Investigations)
Revolut —Melbourne VIC
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
People Systems Business Analyst
Cabrini Health —Malvern VIC
- Up to $18,850 a year
- Full-time
- Hybrid work
- Analysis skills
- Commuter assistance
Expressions of Interest - Government & Defence - Australia Wide
Toll Group —Laverton North VIC
- Full-time
- Management
- Business
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
10d
Data Analyst - Marketing
Aussie Broadband —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- SQL
- Communication skills
- Annual leave
- Parental leave
Data Analyst
Pyramid Global Technologies —Melbourne VIC
- Computer science
- Data analysis skills
- SQL

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Organisation and Methods Analyst

Fusion Markets
South Yarra VIC

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year

Benefits

Parental leave
Paid volunteer leave
Free food
Free drinks

Qualifications

Management
Bachelor honours degree
Finance
Master's degree
Analysis skills
Education
Bachelor's degree
Financial services
Business

Full Job Description

A bit about the role...
We are looking for a driven Organisation and Methods Analyst to join our high performing team and help shape our future.

A bit about us...
At Fusion Markets, we have big dreams, know-how, and a high bar for the talent we want on the bus with us to get there. Yes, finance can be serious stuff, but we try not to take ourselves too seriously! We are a business that cares deeply about our clients' trading experience and how we can improve it, but even more about the people here who help make it all happen.

Founded in 2019, Fusion opened its doors to clients worldwide in mid-2019. Every month, our clients trade over $150 billion of volume on our trading platforms worldwide, and the company is growing by triple digits each year. This isn't our first rodeo!

What you can expect...
This role will see the successful candidate:

Review and analyse existing operations, systems, structures and workflows across deposits, withdrawals, internal transfers and settlement flows.
Facilitate continuous improvement initiatives that enhance the effectiveness, efficiency and scalability of business processes and systems.
Provide advice and recommendations on process improvement, operational improvement and change management opportunities based on analysis of current structures, systems, processes and methods.
Identify opportunities to improve efficiency, scalability, compliance, operational resilience and customer experience across the payments function.
Work closely with the Payments team to document current processes, identify gaps and support the rollout of improved ways of working.
Analyse payment provider performance, including funding success rates, payment uptime, failed transactions, delays, chargebacks and time-to-resolution.
Support the evaluation and onboarding of new payment providers by documenting requirements, risks, workflows, operational impacts and implementation steps.
Work with Finance to improve reconciliation processes, trust account oversight, funding flows and exception handling.
Partner with Compliance and Risk to ensure payment processes align with relevant regulatory obligations, internal controls and risk management requirements.
Prepare reporting and insights for leadership and founders on key payment metrics, operational trends, risks and improvement opportunities.
Collaborate with Product and Development teams to improve platform integrations, automation, customer experience and operational tooling.
Identify manual workarounds, recurring issues and process bottlenecks, and recommend practical improvements that reduce risk and improve speed.
Create and maintain process documentation, workflow maps, operating procedures and control frameworks to support consistency and business continuity.
Support payment-related projects across new markets, products, regulatory requirements and customer demands.
Help build scalable operating foundations for the payments function as Fusion continues to grow.

What we are looking for...

Bachelor or Master in Commerce/Finance/Business Management
Strong analytical and problem-solving skills to address operational challenges, resolve issues, and implement effective solutions.
1-2 years proven experience in the Fintech/Payments/Financial Services industry.

Job Type: Full-time

Pay: $100,000.00 – $115,000.00 per year

Benefits:

Free drinks
Free food
Paid volunteer leave
Parental leave

Ability to commute/relocate:

South Yarra VIC 3141: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

What is your salary expectation for this role? Base only.
Are you comfortable working onsite 4 days per week? No WFH Mondays or Fridays

Education:

Bachelor Degree (Hons) (Preferred)

Experience:

Financial services: 1 year (Required)

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support analyst jobs in melbourne vic

Organisation and Methods Analyst

Level 2 Customer Application Support Analyst - Reflect & Recover

Sales Analyst & Estimator

Data Analyst

Vacationer Program | T&T | Customer

Service Desk Analyst

Product Manager (Business Analyst)

Customer Implementation Associate (software/SaaS)

Customer Support Analyst

ICT Business Analyst

ICT Business Analyst – CRM, Dealer Network & Supplier Coordination

Investigative Analyst, EPP - RITA, EPP - RITA

Customer Advocate

FinCrime Analyst (Investigations)

People Systems Business Analyst

Expressions of Interest - Government & Defence - Australia Wide

Service Desk Analyst

Service Desk Analyst (VIC)

Data Analyst - Marketing

Data Analyst

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