In-Demand Ai trainer Jobs in Melbourne Vic

Product Support Technician (Tactics & Coaching)
Catapult Sports —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- Salesforce
Quick Apply
Head of Customer Education
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
14d
Customer Service Representative
Employment Hero —Thomastown VIC
- Temporary
- CPR Certification
- Sales
- First Aid Certification
5h
Technology Trainer
Moray & Agnew Lawyers —Melbourne VIC
- Full-time
- Education
- Organisational skills
- AI
- Health insurance
- Parental leave
Learning Support Manager
Cadmus —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
Quick Apply
Account Verification and Fraud Specialist
Up —Melbourne VIC
- $72,000 - $82,000 a year
- Hybrid work
- Financial services
- AI
- Employee assistance program
Senior Product Designer (BEN Digital)
Up —Melbourne VIC
- $135,000 - $165,000 a year
- Hybrid work
- AI
- Communication skills
- Employee assistance program
14d
Food Safety & ISO Specialist / HACCP Auditor / Trainer
QMS Audits —Gardenvale VIC
- $110,000 - $130,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
Product Technical Trainer
Kubota Australia and New Zealand —Truganina VIC
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick Apply
Technical Training Manager-Operations, AWS Infra Operations
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- Management
- Data analysis skills
- Microsoft Office
8d
Partner Solution Consultant - I
New Relic —Melbourne VIC
- Hybrid work
- Communication skills
- Negotiation
Senior Manager, Dealer Capability & Training IMG
Ford Motor Company —Melbourne VIC
- Hybrid work
- Master's degree
- Analysis skills
- Education
- Parental leave
13d
Adoption Specialist
Solventum —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Greenfield Account Manager (Hunter/New Partner Acquisition)
Pax8 Global —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Business development
Product Manager
Up —Melbourne VIC
- $140,000 - $160,000 a year
- Hybrid work
- AI
- Employee assistance program
8d
Senior Product Designer (Up)
Up —Melbourne VIC
- $135,000 - $165,000 a year
- Hybrid work
- Agile
- AI
- Communication skills
- Employee assistance program
14d
Process Technician, Mechanical
Moderna, Inc. —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Training Manager
PPG —Braeside VIC
- Full-time
Quick Apply

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Product Support Technician (Tactics & Coaching)

Catapult Sports -
Melbourne VIC

Quick Apply

Job Details

Qualifications

Computer science
Computer Science
Salesforce
Slack
Technical support
Zendesk
AI
Associate degree
Communication skills
Information Technology

Full Job Description

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based from our Melbourne office, you will be the customer's first point of contact to resolve product issues for customers all around the globe.

This role will have some roster work including nights to ensure 24/7 support to our global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment.

WHAT YOU'LL DO

Provide technical support assistance to clients using our Video platform solutions through phone, email or live chat.
Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
Knowing when to escalate problems to the next level of support.
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
Create support content for the online help center
Help validate new software features, including getting hands-on with the technology out in the field.
Help validate and update support processes.
Work collaboratively with other members of the global support team and engineering department
Effectively prioritize the incoming queue.
Utilize Remote Software to access both customer and internal hardware

WHAT YOU'LL NEED

Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred
1-2 years of technical support experience is preferred
Willingness to go above and beyond for the customer is required
Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred
Written and verbal communication skills required.
Prior troubleshooting experience with PC or Mac based systems
Experience with support ticketing platforms; Salesforce and Zendesk is preferred
Ability to work extended hours and on weekends is required
Ability to thrive in a dynamic work environment and see tasks through to completion
Great understanding of a range of sports. Including the challenges that athletes and coaches face.

WHAT YOUR SUCCESS WILL LOOK LIKE

In 6 months time…

Independently manage and resolve complexity level 1 and 2 support tickets.
Confidently navigate incoming calls, live chats, and ticketing queues with high efficiency.
Actively assist and collaborate with other team members and departments on Slack
Provide urgent, live support during peak times, particularly on high-volume sports match days and training windows.
Demonstrate clear judgment when escalating complex bugs or critical software glitches to Level 3 support and the engineering team.

In 12 months time…

Take ownership of and successfully resolve advanced, complexity level 3 tickets.
Identify and fill knowledge gaps within our Help Center
Conduct advanced troubleshooting across complex client environments with minimal supervision.
Lead the resolution of high-priority, urgent technical issues to ensure minimal disruption for clients.
Drive product and team improvements by identifying product and support process improvements

WHY CATAPULT?

We have amazing people. We promise you'll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life.
We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.
We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better.

Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Quick Apply

Refine Your Search

ai trainer jobs in melbourne vic

Product Support Technician (Tactics & Coaching)

Head of Customer Education

Customer Service Representative

Technology Trainer

Learning Support Manager

Account Verification and Fraud Specialist

Senior Product Designer (BEN Digital)

Food Safety & ISO Specialist / HACCP Auditor / Trainer

Product Technical Trainer

Technical Training Manager-Operations, AWS Infra Operations

Partner Solution Consultant - I

Senior Manager, Dealer Capability & Training IMG

Adoption Specialist

Greenfield Account Manager (Hunter/New Partner Acquisition)

Product Manager

Senior Product Designer (Up)

Process Technician, Mechanical

Training Manager

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WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

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