In-Demand Assistant manager front office Jobs in Melbourne, Vic

Assistant Manager Front Office
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
23h
Legal Assistant, Indictable Crime
Victoria Legal Aid —Melbourne VIC
- $66,772 - $81,080 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Commuter assistance
- Work from home
13d
Retail Assistant Store Manager - Broadmeadows
The Reject Shop —Broadmeadows VIC
- Overtime
- Leadership
- Parental leave
- Employee assistance program
Assistant Manager - Night
AccorHotel —Melbourne VIC
- Full-time
- Organisational skills
- Leadership
- Employee assistance program
Quick Apply
Leasing Assistant - graduate position
MICM Real Estate —Melbourne VIC
- Weekend availability
- Front desk
- Communication skills
- Employee assistance program
- Gym membership
Administration Assistant - Outpatient Services
Cabrini Health —Elsternwick VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Commuter assistance
13d
Retail Assistant Manager - Mentone
The Reject Shop —Mentone VIC
- Full-time
- Leadership
- Parental leave
- Employee assistance program
Theatre Receptionist
St Vincent's Health Australia —Melbourne VIC
- Part-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Gym membership
Expression of Interest | Residential Property & Communities | Melbourne
Greystar Real Estate Partners LLC —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Front desk
9d
CONNOR Assistant Store Manager - Watergardens, VIC
CONNOR —Taylors Lakes VIC
- Full-time
- Sales
CONNOR Retail Assistant - Sunshine, VIC
CONNOR —Sunshine VIC
- Sales
Housekeeping Supervisor
AccorHotel —Melbourne VIC
- Weekend availability
- Supervising experience
- Cleaning
- Leadership
- Employee assistance program
- Opportunities for advancement
Quick Apply
Assistant Shop Manager
Trailer Repair Centre —Braeside VIC
- $65,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
CONNOR Retail Assistant - Sunshine, VIC
Connor Clothing —Sunshine VIC
- Sales
Expression of Interest - Restaurant Managers Victoria
Guzman y Gomez —Melbourne VIC
- Full-time
- Sales
- Leadership
- Restaurant
Quick Apply
CONNOR Assistant Store Manager - Watergardens, VIC
Connor Clothing —Taylors Lakes VIC
- Sales
Assistant Facilities Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- AI
- Office experience
Quick Apply
Restaurant & Bar Manager
M GALLERY —Melbourne VIC
- Weekend availability
- Organisational skills
- Leadership
- Restaurant experience
- Employee assistance program
Quick Apply
Assistant Facilities Manager
JLL —Melbourne VIC
- Office experience
Director - Literacy and Languages
Government schools —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Leadership
2d

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assistant manager front office jobs near melbourne, vic

Assistant Manager Front Office

Marriott International, Inc -
Melbourne VIC

Apply Now

Job Details

Full-time
23 hours ago

Qualifications

Hospitality
Management
No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26087329
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant manager front office jobs in melbourne, vic

Assistant Manager Front Office

Legal Assistant, Indictable Crime

Retail Assistant Store Manager - Broadmeadows

Assistant Manager - Night

Leasing Assistant - graduate position

Administration Assistant - Outpatient Services

Retail Assistant Manager - Mentone

Theatre Receptionist

Expression of Interest | Residential Property & Communities | Melbourne

CONNOR Assistant Store Manager - Watergardens, VIC

CONNOR Retail Assistant - Sunshine, VIC

Housekeeping Supervisor

Assistant Shop Manager

CONNOR Retail Assistant - Sunshine, VIC

Expression of Interest - Restaurant Managers Victoria

CONNOR Assistant Store Manager - Watergardens, VIC

Assistant Facilities Manager

Restaurant & Bar Manager

Assistant Facilities Manager

Director - Literacy and Languages

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