In-Demand Customer service officer Jobs in Mackay, Qld

Retail Customer Service Officer
Australia Post —Mackay QLD
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
- Fuel discount
Customer Service Officer
Followmont Transport —Paget QLD
- Full-time
- Administrative experience
- Data entry
- Employee assistance program
Warehouse Worker
Sandvik —Mackay QLD
- Full-time
- Microsoft Office
- Manufacturing
- Communication skills
- Wellness program
- Parental leave
9d
Assessment Officer (Mackay)
Queensland Government —Mackay QLD
- Microsoft Office
- Analysis skills
- Organisational skills
5d
Rental Sales Agent
Europcar —Mackay QLD
- Weekend availability
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Catering Services Officer - Sarina Sugar Shed
Mackay Regional Council —Mackay QLD
- $32 an hour
- Part-time
- Hospitality
- Customer service
- First Aid Certification
- Annual leave
- Employee assistance program
Health and Regulatory Services Support Officer
Mackay Regional Council —Mackay QLD
- $82,413 a year
- Full-time
- Customer service
- Microsoft Office
- Databases
- Annual leave
- Employee assistance program
7d
Maintenance Planning Officer
Mackay Regional Council —Mackay QLD
- $82,413 - $84,263 a year
- Full-time
- CPR Certification
- Management
- Maintenance
- Annual leave
- Employee assistance program
9d
Administration Officer (Telecommunications) - Information Communication and Technology
Queensland Government —Mackay QLD
- Parental leave
- Employee assistance program
6d
Rostering / Service Support Officer (SSO)
MADEC LTD —Mackay QLD
- Part-time
- Hybrid work
Quick Apply
Dispatch Officer
Nepean Building and Infrastructure —Mackay QLD
- Full-time
- ERP systems
- No degree
- Computer skills
- Employee assistance program
Quick Apply
1d
Administration Officer - Building, Engineering and Maintenance Services
Queensland Government —Mackay QLD
- Temporary
- Parental leave
- Employee assistance program
8d
Customer Relationship Specialist - Mackay City
Bank of Queensland —Mackay QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Production Officer
Bunzl —Mackay QLD
- Part-time
- Human resources
- Warehouse
- Welding
- Profit sharing
- Health insurance
Payroll Officer
Mastermyne —Mackay QLD
- Urgently hiring
- Microsoft Excel
- In-person
- Leadership
- Health insurance
- Employee assistance program
12d
Terminal Operator
GrainCorp —Mackay QLD
- $28 - $34 an hour
- Full-time
- Customer service
- Forklift
- Communication skills
- Parental leave
- Referral program
Casual Security
Compass Group Australia —Mackay QLD
- 12 hour shift
- First Aid Certification
Parks Maintenance Officer - Botanic Areas
Mackay Regional Council —Mackay QLD
- $64,517 - $67,054 a year
- Weekend availability
- Customer service
- Power tools
- Communication skills
- Annual leave
- Employee assistance program
Leading Hand Maintenance
Mackay Regional Council —Mackay QLD
- $70,471 - $73,016 a year
- Overtime
- Maintenance
- Communication skills
- Annual leave
- Employee assistance program
Aviation Protection Officer - Mackay
Trident Services Australia —Mackay QLD
- Rotating roster
- Customer service
- No experience needed
- Free parking
Quick Apply
1d

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Retail Customer Service Officer

Australia Post -
Mackay QLD

Apply Now

Job Details

Permanent | Part-time
$28.58 - $30.55 an hour

Benefits

Fuel discount

Qualifications

Customer service
Administrative experience
Cash handling

Full Job Description

General information

Name

Retail Customer Service Officer

Site / Location

Mackay West Post Shop

Ref #

12384308

Entity

Australia Post

Opening Date

26-Jun-2026

Suburb

Mackay

State

Queensland

Work Type

Permanent Part Time

Weekly Hours

Description & Requirements

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail and parcels lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.

Role Details

Extensive, supportive (paid) training on commencement, Monday - Friday, on a rotating roster between 9:00 am– 5:00pm, for 12 weeks
After training, the roster will continue to rotate. The 15 hours per week will be scheduled between 9:00 am and 5:00 pm. Additional hours may become available when other team members are on leave.
This role commences on $28.58 / hour for approx. 3 months, increasing to $30.55/ hour + 12% Superannuation
Access to "Post Perks", a multitude of discounts and benefits from fuel – supermarkets and tech - travel!

About you

You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
Opportunities for training, growth and development in customer experience or other areas of the business
Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected]

Apply Now

Refine Your Search

customer service officer jobs in mackay, qld

Retail Customer Service Officer

Customer Service Officer

Warehouse Worker

Assessment Officer (Mackay)

Rental Sales Agent

Catering Services Officer - Sarina Sugar Shed

Health and Regulatory Services Support Officer

Maintenance Planning Officer

Administration Officer (Telecommunications) - Information Communication and Technology

Rostering / Service Support Officer (SSO)

Dispatch Officer

Administration Officer - Building, Engineering and Maintenance Services

Customer Relationship Specialist - Mackay City

Production Officer

Payroll Officer

Terminal Operator

Casual Security

Parks Maintenance Officer - Botanic Areas

Leading Hand Maintenance

Aviation Protection Officer - Mackay

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