In-Demand Customer service representative canberra Jobs in Macarthur, Act

Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Client Services Representative - ARH Canberra
Animal Referral Hospital —Pialligo ACT
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Customer Service Representative - Canberra
IMB Bank —Canberra ACT
- Full-time
- Sales
- Microsoft Office
- Cash handling
- Parental leave
7d
EL1 Assistant Director, Communications and Media
Australian Government —Canberra ACT
- Research
- AI
- Communication skills
Internal Sales Representative
Linde —Fyshwick ACT
- Customer service
- Welding
- Communication skills
- Opportunities for advancement
Sales Support and Office Coordinator
Konica Minolta Business Solutions Australia —Barton ACT
- Part-time
- Hybrid work
- Office
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
10d
Retail Merchandiser - Fyshwick- ACT
CROSSMARK Australia —Fyshwick ACT
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
8d
Canberra Sales Representative
Wolfchester Australia —Canberra ACT
- Call employer
- Sales
- Customer service
Loss Prevention Officers| Aus & NZ
David Jones —Canberra ACT
- Part-time
- Administrative experience
- First Aid Certification
- Employee discount
Account Manager
JAS —Canberra ACT
- Full-time
- Sales
- Customer service
- Business development
- Parental leave
Quick Apply
Community Engagement & Complaints Advisor
Service Stream —Canberra ACT
- Full-time
- Communication skills
- Time management
4d
Sales Representative
Techtronic Industries (TTI) —Canberra ACT
- Part-time
- Sales
- Merchandising
- Communication skills
10d
Field Representative
DuluxGroup —Canberra ACT
- Communication skills
- Time management
- Employee assistance program
11d
Retail Manager
SkillQuest —Canberra ACT
- $77,000 - $85,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Professional development assistance
Quick Apply
4d
Seasonal Retail Consultant | Aesop Canberra | Casual
l'Oréal —Canberra ACT
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Sales Representative – Call Centre
4WD SUPACENTRE —Mitchell ACT
- Full-time
- Sales
- Communication skills
- Employee discount
Quick Apply
8d
Human Resource Advisor
Airservices Australia —Canberra ACT
- Full-time
- Management
10d
Infrastructure Consultant
Fujitsu —Barton ACT
- Azure
- Management
- Analysis skills
1d
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
4d

I want to receive the latest job alert for customer service representative canberra in macarthur, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative canberra jobs near macarthur, act

Retail Sales Associate jobs in Canberra ACT

Sales Representative jobs in Canberra ACT

Customer Service Representative jobs in Canberra ACT

Retail Manager jobs in Canberra ACT

Human Resources Advisor jobs in Kenmore Qld

482 Visa Sponsorship, Hr Advisor jobs in Perth Wa

Hr Advisor jobs in Perth Wa

Human Resources Advisor jobs in Elanora Heights Nsw

Chef Mineral Resources jobs in Western Australia

Human Resources Advisor jobs in Goulburn Nsw

Customer Service Team Member No Experience jobs in Sydney Nsw

Service Desk Technician jobs in Stafford Qld

Part Time Customer Service jobs in Keswick Sa

Visa Sponsorship 482, Laboratory Technician, Dama jobs in Queensland

Retail Sales Associate jobs in Umina Beach Nsw

Retail Sales Associate jobs in Eagle Vale Nsw

Retail Sales Associate jobs in Oakey Qld

Tk Maxx, Retail jobs in Greater Adelaide Sa

Sales No Experience Required jobs in Western Australia

Organized Retail Crime jobs in Sydney Nsw

Global Tier 1 Service Desk Technician

KBR -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Complimentary flu shots
Parental leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
Authentication
Customer service
IT service management
Technical support
ServiceNow
Diploma
Associate degree
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

Location Canberra, Australian Capital Territory Category Support Services Job Type Full time Job Id R2126511 Posted Date 07/30/2026

JOB DESCRIPTION

Title:

Global Tier 1 Service Desk Technician

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

The Service Desk Technician I (Tier 1) serves as the first point of contact for end users across a global, follow-the-sun IT Service Desk. This role provides first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents and service requests are managed effectively through established IT service management processes.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment. Success in this role requires strong communication skills, adherence to service levels, accurate ticket documentation, and the ability to collaborate effectively with colleagues and end users across multiple regions, time zones, and cultures.

This is a permanent, full-time opportunity based in Canberra, with a hybrid working arrangement.

Responsibilities:

Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving hardware, software, account and access-related issues within agreed service levels.
Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures, knowledge articles and standard operating practices.
Support user account administration, password resets and multi-factor authentication (MFA) requests.
Create, manage and resolve incidents and service requests within ServiceNow, ensuring accurate documentation and compliance with ITIL processes and service level agreements (SLAs).
Escalate complex issues to Tier 2 or Tier 3 support teams, providing comprehensive troubleshooting information to support timely resolution.
Deliver a high standard of customer service by communicating technical information clearly and professionally to users with varying levels of technical knowledge.
Contribute to the continuous improvement of support processes, knowledge articles, documentation and self-service resources.
Collaborate effectively with team members and stakeholders across multiple locations to support service delivery and major incident response.

As the ideal candidate you will bring:

Essential

Experience in a service desk, help desk, technical support or customer service environment.
Experience using ServiceNow or a similar IT service management (ITSM) platform.
Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Familiarity with Active Directory, Microsoft Entra ID, password management and multi-factor authentication (MFA).
Experience using remote support tools and collaboration platforms such as Microsoft Teams.
Strong customer service, communication and problem-solving skills.
Ability to manage competing priorities while working independently and as part of a team.
Availability to work a rotating 24x7 roster, including nights, weekends and public holidays.

Desirable

Certificate, diploma or associate degree in Information Technology or a related discipline, or equivalent technical training.
CompTIA A+, ITIL 4 Foundation, HDI Customer Service Representative (CSR) or other relevant technical certifications.
Experience supporting users in a large enterprise or multi-region environment.

What we will offer you:

A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

Please note. Shortlisting will take place as applications are received, therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Apply Now

Refine Your Search

customer service representative canberra jobs in macarthur, act

Global Tier 1 Service Desk Technician

Client Services Representative - ARH Canberra

Customer Service Representative - Canberra

EL1 Assistant Director, Communications and Media

Internal Sales Representative

Sales Support and Office Coordinator

Retail Merchandiser - Fyshwick- ACT

Canberra Sales Representative

Loss Prevention Officers| Aus & NZ

Account Manager

Community Engagement & Complaints Advisor

Sales Representative

Field Representative

Retail Manager

Seasonal Retail Consultant | Aesop Canberra | Casual

Sales Representative – Call Centre

Human Resource Advisor

Infrastructure Consultant

Networking Territory Manager

Principal Consultant

I want to receive the latest job alert for customer service representative canberra in macarthur, act

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected