As a Casual Library and Learning Services Officer you will provide seamless frontline service, enriching the student experience and supporting students to achieve their study goals.
The role focusses on providing support to students and staff to access appropriate library resources, provide technical support as a first point of contact and respond to customer enquiries across numerous service channels.
The position will provide support services to Chisholm libraries as required by business operations.
ABOUT YOU
You will have qualifications, skills, and experience in:
-
A relevant qualification at a minimum of Diploma level or a combination of lesser qualification and significant library experience.
-
Competent skill and familiarity with 21st Century teaching tools and software used in TAFE and Higher Education Sectors (e.g. Moodle, Alfresco, Timetabling and Course Information Registers)
-
A strong (Intermediate) level of competency using MS Office (word, excel and email)
-
Demonstrated experience in assisting others by troubleshooting and applying proactive problem solving skills
-
Highly developed oral communication skills, as well as highly developed interpersonal and customer relation skills
-
Current experience in providing customer service support in a complex and demanding educational environment
-
Ability to work collaboratively and adopt a teamwork approach
-
Demonstrable current experience and knowledge of Library procedures and practices
ABOUT US
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
WHAT WE OFFER
An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
-
Professional Development – continue to grow your career
-
Networking Opportunities with Industrial Partners
-
State of the art facilities on our campuses
-
Free on-site parking as well as locations close to public transport
-
Free Employee Assistance Program – get the support you want. It’s confidential.
If this is the job for you, please apply online now. We look forward to receiving your application!
Important information about your application
Your application should include:
-
a cover letter
-
your resume
-
contact details of three (3) referees.
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
-
Verified copies of qualifications and transcripts as listed in your resume
-
Verified Employee Working with Children Check
-
Verified copy of unrestricted rights to work in Australia
-
Verified National Police Check
If you have any questions regarding the position or require further information, please contact Maddy Lawrence [email protected].
Applications for this position close 9am Monday 20 July 2026.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing [email protected].
Chisholm reserves the right to withdraw an advertised position at any stage.
Find out more about us by visiting us on our Website and social media sites.
