In-Demand Guest service agent Jobs in Gold Coast Qld

Guest Service Agent
Oaks Hotels —Surfers Paradise QLD
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
6d
Guest Service Agent
Oscars Group —Surfers Paradise QLD
- $33.85 - $47.39 an hour
- Weekend availability
- Front desk
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
21h
Guest Service Agent
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
8d
Guest Service Agent
MERCURE —Carrara QLD
- $34.96 - $48.95 an hour
- Weekend availability
- Microsoft Office
- Agile
- Communication skills
Quick Apply
Guest Service Agent
Imperial Hotel Gold Coast —Main Beach QLD
- From $27.97 an hour
- Part-time
- Microsoft Office
- Communication skills
Quick Apply
13d
Guest Service Agent
voco —Surfers Paradise QLD
- Weekend availability
- Front desk
- Office experience
- Parental leave
5d
Guest Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Part-time
- Hospitality
- Customer service
- Resort
Reservations Agent
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Employee discount
Group Reservations Agent
AccorHotel —Surfers Paradise QLD
- $27.97 an hour
- Full-time
- Management
- Organisational skills
- Front desk
Quick Apply
Langham Service Agent
langhamhotelsgoldcoast —Gold Coast QLD
- Communication skills
- Hotel experience
- Resort
Reservations Agent
SOFITEL —Broadbeach QLD
- Part-time
- Management
- Guest services
- Communication skills
Quick Apply
2d
At Your Service Agent (Full-Time)
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Communication skills
- Resort
Client Concierge Group Res
Accor Apartments & Realty —Surfers Paradise QLD
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
8d
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Front Office Supervisor
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
Front Office Control Clerk / Front Office Lead
Hyatt Regency Aruba Resort, Spa and Casino —Palm Beach QLD
- Full-time
- Management
- Communication skills
- Office experience
Housekeeping Team Leader
Travel + Leisure Co. —Kirra Beach QLD
- Part-time
- Resort
Quick Apply

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Guest Service Agent

Oaks Hotels -
Surfers Paradise QLD

Quick Apply

Job Details

Part-time
$27.97 - $41.96 an hour
6 days ago

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Gold Coast Hotel are looking for a part-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm

Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

Qualifications

Successful candidates will have:

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

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guest service agent jobs in gold coast qld

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Guest Service Agent

Reservations Agent

Group Reservations Agent

Langham Service Agent

Reservations Agent

At Your Service Agent (Full-Time)

Client Concierge Group Res

At Your Service Manager (Front Office)

Front Office Supervisor

Front Office Control Clerk / Front Office Lead

Housekeeping Team Leader

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