About the Hotel
Imperial Hotel Gold Coast (formerly Palazzo Versace) is undergoing the process of affiliation and will soon be a member of Hilton Hotels & Resorts!
The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship throughout the hotel. Indulge in exceptional on-site dining, memorable meeting and event spaces, lagoon style swimming pool and water salon (seasonal).
About the role
Our Front Office team is looking for a charming and charismatic person to join our Front Office department in the position of Guest Service Agent. Reporting to the Duty Manager and Front Office Manager you will be responsible for welcoming our guests at check in, and attending to their requests promptly and efficiently throughout their stay.
You will actively follow strict procedures with credit and cash transactions, issue of room keys and guest privacy.
By anticipating our guests needs you will ensure they have a memorable experience.
About you
- Energy and passion for the hospitality industry
- Confident communicator with the talent to build strong relationships with internal and external stakeholders
- Exceptional written and verbal communication skills
- High level of proficiency in MS Office suite
- Proven ability in OPERA or RMS property management system
- Impeccable grooming and presentation
- Previous experience within a similar 5-star environment preferred
- Flexibility to work a rotating roster including weekends and nights
If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
