In-Demand Front office & operations team leader Jobs in Gold Coast, Qld

Front Office & Operations Team Leader
Backpackers In Paradise —Surfers Paradise QLD
- $65,000 - $75,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Front desk
- Employee discount
Quick Apply
9d
Duty Manager - Overnights (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Leadership
- Communication skills
- Hotel experience
Assistant Manager - Front Office
NOVOTEL —Surfers Paradise QLD
- $79,521 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick Apply
General Manager
G.J. Gardner Homes —Helensvale QLD
- Full-time
- CRM software
- Management
- Bachelor's degree
10d
Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort
InterContinental —Sanctuary Cove QLD
- Weekend availability
- English
- Organisational skills
- Leadership
- Parental leave
Team Leader - Guest Services (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Supervising experience
- Organisational skills
- Guest services
5d
Revenue Analyst
Accor Apartments & Realty —Gold Coast QLD
- Part-time
- Hospitality
- Microsoft Excel
- Management
Front Office Manager
RACV —Gold Coast QLD
- From $100,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Budgeting
- Parental leave
- Employee assistance program
Administrative Team Leader
Clear Smiles Orthodontics —Robina QLD
- Part-time
- Administrative experience
- Organisational skills
- Front desk
Venue Manager | Coomera
Queensland Venue Co. PTY LTD —Upper Coomera QLD
- $100,000 - $125,000 a year
- Weekend availability
- Management
Quick Apply
Duty Manager
RACV —Gold Coast QLD
- $84,000 a year
- Part-time
- Management
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program
Housekeeping Team Leader
Travel + Leisure Co. —Kirra Beach QLD
- Part-time
- Resort
Quick Apply

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Front Office & Operations Team Leader

Backpackers In Paradise
Surfers Paradise QLD

Quick Apply

Job Details

Permanent | Full-time
$65,000 - $75,000 a year
9 days ago

Benefits

Employee discount
Opportunities for promotion

Qualifications

RSA
Customer service
Supervising experience
Front desk
Leadership
Communication skills
Marketing

Full Job Description

Help Build the Gold Coast's Best Backpacker Hostel

Front Office & Operations Team Leader

Full-Time Position | Backpackers in Paradise | Surfers Paradise, Gold Coast

Be Part of an Exciting Business Transformation

Backpackers in Paradise is entering an exciting new chapter.

We're investing in major property refurbishments, implementing new technology, enhancing the guest experience, and rolling out an exciting marketing strategy to position ourselves as one of Australia's leading backpacker hostels.

We're looking for an experienced, energetic, and hands-on Front Office & Operations Team Leader to join our leadership team.

Working alongside the Hostel Manager, you'll play a key role in leading our Front Office team, supporting daily hostel operations, implementing new initiatives, and championing positive change throughout the business.

This is far more than a reception role. It's an opportunity to influence the future of Backpackers in Paradise while building your own career within a business that's committed to continuous improvement and exceptional guest experiences.

About the Role

As our Front Office & Operations Team Leader, you'll lead our Front Office team and play an integral role in the hostel's day-to-day operations.

You'll ensure every guest receives outstanding service from check-in to check-out while supporting the Hostel Manager with operational improvements, staff development, volunteer coordination, marketing initiatives and the implementation of new systems and processes.

This is a varied, hands-on leadership role where no two days are the same.

Key Responsibilities

Lead the day-to-day operation of Reception and Front Office.
Deliver exceptional guest service and create memorable experiences for travellers from around the world.
Supervise, mentor, and develop reception staff and volunteers.
Manage guest check-ins, check-outs, reservations, payments, and enquiries.
Coordinate with Housekeeping to ensure rooms are guest-ready and communicate maintenance issues to the Hostel Manager for timely resolution.
Support the Hostel Manager with rostering, daily operations, and continuous improvement initiatives.
Resolve guest concerns professionally and efficiently.
Assist with the implementation of new technology, operational improvements, and business initiatives.
Assist in managing our social media platforms, including Instagram, Facebook, and TikTok.
Help implement our marketing strategy by promoting guest experiences, events, and hostel activities.
Encourage guest engagement, online reviews, and social media interaction.
Provide support across other areas of the hostel, including the café and bar when required.
Lead by example while fostering a positive, supportive, and energetic team culture.

About You

We're looking for someone who enjoys working in a fast-paced hospitality environment and genuinely loves creating amazing guest experiences.

You'll ideally have:

Previous experience working in a backpacker hostel reception environment.
Experience using Cloudbeds is highly desirable; however, applicants with experience using other Property Management Systems (PMS) are encouraged to apply.
Previous leadership or supervisory experience.
Excellent customer service and communication skills.
Strong organisational, problem-solving and time management abilities.
Confidence leading a team while remaining hands-on in daily operations.
An interest in social media, digital marketing, and promoting guest experiences.
A proactive attitude with a willingness to embrace change and continuous improvement.
Flexibility to work weekends, evenings, and public holidays.
A genuine passion for hospitality and creating unforgettable experiences for travellers.

Essential Requirements

Australian Citizen, Permanent Resident, or currently on a clear pathway to obtaining Permanent Residency.
Current RSA (Responsible Service of Alcohol).

Why Join Backpackers in Paradise?

This is an exciting opportunity to join the leadership team at one of the Gold Coast's best-known backpacker hostels.

We're not simply maintaining the business; we're transforming it.

You'll work alongside the Hostel Manager and play an important role in implementing new technology, improving operations, developing our team, enhancing the guest experience, and helping bring our marketing vision to life.

We Offer

Salary: $65,000–$75,000 + Super + Performance Incentives
Full-time leadership position.
Genuine opportunities for career progression.
A supportive management team that values initiative, innovation, and new ideas.
The opportunity to influence change rather than simply maintain the status quo.
A fun, energetic and rewarding workplace where no two days are the same.

Pay: $65,000.00 – $75,000.00 per year

Benefits:

Employee discount

Application Question(s):

Do you Permanent Residency or Australian citizen?

Experience:

Leadership: 1 year (Required)

Licence/Certification:

RSA (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

front office & operations team leader jobs in gold coast, qld

Front Office & Operations Team Leader

Duty Manager - Overnights (Pre-Opening)

Assistant Manager - Front Office

General Manager

Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort

Team Leader - Guest Services (Pre-Opening)

Revenue Analyst

Front Office Manager

Administrative Team Leader

Venue Manager | Coomera

Duty Manager

Housekeeping Team Leader

Other jobs to consider

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