In-Demand Customer service desk lead (technical) Jobs in Flemington, Vic

IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Business Support Officer, SS CCS Workplace Services
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Part-time
- Recruiting
- Communication skills
9d
Service Delivery Manager (Managed Services)
LAB3 —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Leadership
Quick Apply
Field Operations Lead
Treasury Wine Estates —Melbourne VIC
- Full-time
- Management
- Business
- Leadership
AI Implementation Lead
Metricon —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Analysis skills
6d
Technical Consultant
RecordPoint —Melbourne VIC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Computer Science
- Databases
- SharePoint
Quick Apply
10d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Business Support Officer, SS CCS Workplace Services
Department of Health —Melbourne City Centre VIC
- Part-time
- Recruiting
- Communication skills
9d
Technology Officer - Systems Support
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- SharePoint
- Communication skills
4d
Level 2 Service Desk Engineer
EFEX —South Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
Technical Team Lead – Supply Chain
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Warehouse experience
- In-person
- Leadership
9d
Project Manager
Super Micro Computer —Melbourne VIC
- Communication skills
Technology Officer - Systems Support
Department of Education —Melbourne City Centre VIC
- Full-time
- SharePoint
- Communication skills
4d
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
5d
Site Support Senior Technician
Computershare —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
3d
Agentic Technology Specialist
SailPoint —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Education

I want to receive the latest job alert for customer service desk lead (technical) in flemington, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service desk lead (technical) jobs near flemington, vic

Engineer jobs in Melbourne VIC

Technical Consultant jobs in Melbourne VIC

Project Manager jobs in Melbourne VIC

Systems Administrator jobs in Melbourne VIC

Service Delivery Manager jobs in Melbourne VIC

Operations Lead jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

Technical Lead jobs in Melbourne Vic

Lead Cook jobs in North Stradbroke Island Qld

Lead Nurse Practitioner jobs in Yarrawonga Nt

Technical Project Manager jobs in Sydney Nsw

Technical Lead jobs in Sydney Nsw

Technical Lead jobs in Prestons Nsw

Compliance Lead jobs in Brisbane Qld

Technical Lead jobs in Nathan Qld

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

IT Systems Administrator

Gigacomm
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Qualifications

Jira
System administration
Confluence
ITIL
IT support
Telecommunication
Security
AI
Intune
Help desk

Full Job Description

About Us

The future of the world is increasingly digital and connected — yet many Australians still suffer from frustratingly slow internet.

At Gigacomm, we believe in the power of connectivity to improve the world we live in. We build and operate an independent network using the latest technology to provide reliable, ultra-fast internet to Australian homes and businesses up to 2GB/sec.

We are committed to building a diverse and inclusive team who bring different perspectives, help best represent the customers and communities we serve, and contribute to building a rewarding culture.

About the Role

The IT Systems Administrator is responsible for the day-to-day administration and support of Gigacomm’s corporate IT environment — end-user devices, user accounts and identity, software and licensing, and the IT service desk. This is a hands-on operational role: you’ll ensure that staff have the hardware, access, and support they need to do their work reliably and securely.

You’ll sit within the Technology team, reporting to the Corporate IT Team Lead, and work closely with internal stakeholders across People & Culture, Platform Engineering, and business units to keep people productive and resolve issues quickly as Gigacomm scales.

This is a Melbourne-based hybrid role. You will be required to be on-site three days a week. Gigacomm is an AI-first team — we expect this role to be open to using AI tools (such as Claude, ChatGPT/Codex, Copilot) to assist with operations.

What You’ll Do

Hardware & Device Provisioning

Own end-to-end laptop and hardware provisioning — ordering, Autopilot and Apple Business Manager enrolment, Intune configuration, setup, and handover for new starters
Manage device collection, wipe, and deprovisioning for departures
Maintain the hardware lifecycle: procurement, deployment, repair, refresh, and disposal

Service Desk & End-User Support

Serve as the first point of contact for staff IT issues across Windows and Mac — triage, resolve, and escalate complex issues
Own user onboarding and offboarding: provisioning and deprovisioning Entra ID accounts, licences, group membership, and access in coordination with People & Culture
Administer accounts and identity across Microsoft 365 and Gigacomm’s multi-domain Entra ID environment
Maintain ticket and documentation hygiene — working tickets in Jira and keeping Confluence runbooks current

Endpoint & Account Security

Own operational endpoint and account security — device compliance, endpoint protection, and patching via Intune update rings, plus software distribution
Provide first-response to security events affecting end-user devices and accounts, escalating as required
Support audit and compliance activities related to endpoint and identity security

Procurement & Vendor Support

Support the Corporate IT Team Lead in managing vendor and supplier relationships
Raise orders and source hardware, software, and licences as required

What You’ll Bring

Essential

2+ years’ experience in IT systems administration, IT support, or end-user computing
Hands-on experience administering a cloud productivity and identity platform — such as Microsoft 365 / Entra ID or Google Workspace — across both Windows and macOS devices
Experience running an IT service desk or helpdesk with strong ticket and documentation discipline
Sound understanding of operational security practices — MFA, Conditional Access, and access hygiene — with an endpoint and identity focus
A strong end-user manner and the patience to support non-technical staff
A methodical troubleshooting mindset: analytical, thorough, and focused on root cause
Comfortable using or learning AI-assisted tooling to automate routine tasks and improve operational efficiency
Low ego, high EQ — humble, curious, and energised by respectful, data-driven problem solving

Preferred

Experience in a telecommunications or ISP environment
Hands-on experience with Intune, Autopilot, and Apple Business Manager for device enrolment, configuration, and compliance
Specific experience with Microsoft 365 and Entra ID
Understanding of ITIL practices
Skill in documenting solutions, procedures, and operational runbooks
Some exposure to IT procurement and vendor coordination, supporting a team lead or manager

Relevant, hands-on experience matters more to us than formal certification.

Why Join Gigacomm

Be part of building something meaningful — connecting Australians with ultra-fast, reliable internet.
Work in a collaborative, inclusive team that values different perspectives.
Join a scaleup with the energy of a startup and the foundations of an established network operator.
A genuinely AI-first environment where you’re encouraged to automate your way to higher-value work.

Company Overview

We believe the future of the world is digital and connected and that everyone needs greater access to and more choice of digital infrastructure. Our mission is to build better, more intelligent access networks to connect more people and businesses to more affordable ultra-fast internet.

Quick Apply

Refine Your Search

customer service desk lead (technical) jobs in flemington, vic

IT Systems Administrator

Service Desk Analyst

Information Technology Service Desk analyst (Australia)

Business Support Officer, SS CCS Workplace Services

Service Delivery Manager (Managed Services)

Field Operations Lead

AI Implementation Lead

Technical Consultant

Help Desk Technician

Customer Service Desk Lead (Technical)

Business Support Officer, SS CCS Workplace Services

Technology Officer - Systems Support

Level 2 Service Desk Engineer

Technical Team Lead – Supply Chain

Project Manager

Technology Officer - Systems Support

Senior IT Support Engineer

Site Support Senior Technician

ICT Engineer

Agentic Technology Specialist

I want to receive the latest job alert for customer service desk lead (technical) in flemington, vic

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected