In-Demand Administrative officer Jobs in Fernvale Qld

Customer Contact Officer
Queensland Rail —Ipswich QLD
- From $85,757 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
7d
Administrative Officer
Queensland Government —West Ipswich QLD
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Activities Officer
Star Community Services —Lowood QLD
- $27.55 an hour
- Part-time
- Administrative experience
- First Aid Certification
- In-person
Quick Apply
7d
Administrative Officer (Transcriber)
Queensland Government —Ipswich QLD
- Temporary
- Microsoft Office
- Typing
- Communication skills
Legal Support Officer
Queensland Government —Ipswich QLD
- Temporary
- Microsoft Office
- Administrative experience
- Organisational skills
Victim Liaison Officer
Queensland Government —Ipswich QLD
- Temporary
- Organisational skills
- Communication skills
Administration Officer
Ipswich Nursing Services Pty Ltd —Silkstone QLD
- Full-time
- Administrative experience
- Education
- Recruiting
Quick Apply
Administrative Officer (AAEP) - Lowood State High School
Queensland Government —Ipswich QLD
- Temporary
14d
Administration Officer
Queensland Government —Ipswich QLD
- Temporary
- Time management
8d

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Customer Contact Officer

Queensland Rail -
Ipswich QLD

Apply Now

Job Details

Permanent | Full-time
From $85,757 a year
7 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience

Full Job Description

Req. Id: 11896

Date: 6 Aug 2026

Location:

Ipswich, QLD, AU, 4305

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, we’re built on the foundation of true connection—not just through the railways we operate, but through the relationships we nurture within our teams and the communities we serve across Queensland. For more than 160 years, we’ve played a vital role in connecting people, places, and opportunities. Now, we invite you to be part of our proud legacy as we continue to drive progress and help shape a brighter, more sustainable future for generations to come.

About the Role

We are currently seeking a highly motivated and customer-focused Customer Contact Officer (AS3) to join our Ipswich-based Customer Contact Centre. This is a permanent, full-time opportunity working Monday to Friday on a rotating roster. This role has a starting salary of $85,757 + 12.75% super.

As the first point of contact for Queensland Rail, you will play a critical role in delivering a positive customer experience. Operating from the Customer Contact Centre switchboard, you will manage a high volume of incoming calls, respond to email enquiries, make outbound calls where required, and coordinate enquiries through to resolution. Working with a broad range of customers and internal stakeholders, you will ensure information is accurate, timely, and delivered with professionalism and care.

Key Responsibilities:

Deliver exceptional customer service as the first point of contact for customer, public, and stakeholder enquiries
Manage high volumes of inbound telephone calls and email enquiries, ensuring prompt and professional responses
Make outbound calls to customers and internal stakeholders to obtain information, provide updates, and support enquiry resolution
Assess, investigate, and coordinate customer enquiries through to completion, ensuring a positive customer experience
Maintain accurate records and update customer information across relevant systems
Provide clear and accurate information regarding Queensland Rail services, processes, and customer enquiries
Liaise with internal teams and stakeholders to resolve enquiries efficiently and within agreed service timeframes
Contribute to continuous improvement initiatives that enhance customer service delivery and operational efficiency

About You

To be successful in this role, you will:

Have a genuine passion for helping people and providing excellent customer service
Possess strong administrative skills with a high level of accuracy and attention to detail
Be confident in using computer systems, including Microsoft Office (intermediate level or higher)
Thrive in a fast-paced, team-oriented environment, and adapt well to change
Have proven experience in a Contact Centre or customer-facing role, including meeting performance and quality standards
Demonstrate clear communication, problem-solving ability, and the capacity to manage multiple priorities.

Sounds great what’s next?

If you're enthusiastic, customer-focused, and ready to take the next step in your career, apply now via our website by 11:59pm (GMT+10:00 Brisbane) Friday 21st of August 2026.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks. We may also be considering more than one vacancy under this advertisement and some roles may also be advertised externally.

To learn more about this Queensland Rail career opportunity please contact [email protected]. Please do not email your application. We can only accept applications received via our website.

Apply Now

Refine Your Search

administrative officer jobs in fernvale qld

Customer Contact Officer

Administrative Officer

Activities Officer

Administrative Officer (Transcriber)

Legal Support Officer

Victim Liaison Officer

Administration Officer

Administrative Officer (AAEP) - Lowood State High School

Administration Officer

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