In-Demand Senior security operations Jobs in Essendon Fields, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Senior Regional Security Manager, ANZ
The Walt Disney Company (Corporate) —Richmond VIC
- Bachelor's degree
Talent & People Advisor
EnerSys Australia Pty Ltd —Campbellfield VIC
- $78,300 - $140,900 a year
- Full-time
- Office
- Psychology
- Recruiting
Quick Apply
3d
Senior Facilities Manager
JLL —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Management
- Health insurance
- Parental leave
Human Resources Business Partner
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Human resources
- Recruiting
11d
Melbourne SHS and Security Senior Advisor & Superintendent
Qube —Melbourne VIC
- Full-time
- Management
- Maintenance
- Microsoft Office
3d
Executive Support Officer
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $77,000 - $82,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance program
Chief Technology Officer - Digital Platforms and Shared Services
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Part-time
- AI
Head of Transformation Enablement (Consumer)
Superloop —Melbourne VIC
- Hybrid work
- Customer service
- No degree
- AI
10d
Senior Project Manager
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
8d
Head of Supply Support
Toll Group —Melbourne VIC
- Full-time
- Customer service
- Bachelor's degree
- Business
Chief Technology Officer (CTO)
Amber Electric —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Annual leave
- Work from home
Quick Apply
12d
Senior Security Operations Engineer
RedBear IT Pty Ltd —Docklands VIC
- From $100,000 a year
- Weekend availability
- Hybrid work
- Azure
- Writing skills
- SQL
Quick Apply
11d
Excavator/Loader/Material Handler Operators
Senior Leadership InfraBuild —Laverton VIC
- $44.97 an hour
- Overtime
- Construction experience
- Health insurance
- Annual leave
Head of Technology - B2C
ENGIE —Southbank VIC
- Management
9d
Security Operations Orchestration Manager
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Annual leave
- Parental leave
Chief Information Security Officer
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Part-time
- Management
- AI
- Leadership
Senior Front End Developer
VicRoads —Melbourne VIC
- Up to $171,000 a year
- Full-time
- Remote
- APIs
- Communication skills
- Work from home
- Parental leave
3d
Senior Project Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
8d
Senior Compliance and Audit Officer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Analysis skills
1d

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

senior security operations jobs in essendon fields, vic

Passenger Services Manager

Senior Regional Security Manager, ANZ

Talent & People Advisor

Senior Facilities Manager

Human Resources Business Partner

Melbourne SHS and Security Senior Advisor & Superintendent

Executive Support Officer

Chief Technology Officer - Digital Platforms and Shared Services

Head of Transformation Enablement (Consumer)

Senior Project Manager

Head of Supply Support

Chief Technology Officer (CTO)

Senior Security Operations Engineer

Excavator/Loader/Material Handler Operators

Head of Technology - B2C

Security Operations Orchestration Manager

Chief Information Security Officer

Senior Front End Developer

Senior Project Manager

Senior Compliance and Audit Officer

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