In-Demand Intake specialist, fass Jobs in Donvale Vic

Intake Specialist, FASS
Victoria Legal Aid —Melbourne City Centre VIC
- $81,081 - $96,976 a year
- Part-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
4d
Intake Specialist - Hybrid
Homewell —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Customer Service Representative - August 2026 Intake
Civica —Melbourne VIC
- $65,025 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Work from home
- Parental leave
Quick Apply
Specialist, R&D Contracts & Business Operations
CSL Behring —Melbourne VIC
- Full-time
- Management
- Finance
- Administrative experience
Family Violence Crisis Specialist
safe steps —Melbourne VIC
- $53 - $55 an hour
- Part-time
- Bachelor's degree
- Social Work
Aerospace Tradesperson
Boeing —Port Melbourne VIC
- $101,088 - $110,919 a year
- Full-time
- Manufacturing
- Communication skills
- Health insurance
- Tuition reimbursement
Family Violence Crisis Specialist
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Part-time
- Bachelor's degree
- Social Work
Quick Apply
Specialist Family Violence Practitioner - Rapid Response
The Salvation Army —Windsor VIC
- Full-time
- Computer skills
- In-person
- Time management
- Parental leave
- Employee assistance program
8d
Specialist Family Violence Practitioner - Brief Intervention
The Salvation Army —Windsor VIC
- Full-time
- Management
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
8d
Practitioner - The Orange Door
Anglicare Victoria —Melbourne Eastern Suburbs VIC
- From $105,557 a year
- Full-time
- Master's degree
- Bachelor's degree
- Employee assistance program
6d
Specialist Family Violence Practitioner - Case Management
The Salvation Army —Windsor VIC
- Full-time
- Case management
- Computer skills
- Parental leave
- Employee assistance program
8d
Victim Support Worker - West
Windermere —Footscray VIC
- $90,000 - $94,000 a year
- Part-time
- Management
- Case management
- Communication skills
- Health insurance
- Parental leave
4d
Family Violence Court and Social Support Worker
safe steps —Melbourne VIC
- $53 - $55 an hour
- Full-time
- Communication skills
11d
Financial Crime Risk Officer/Analyst (12 month FTC)
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Parental leave
7d
Consulting Suites Manager
The Melbourne Clinic —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Clinic
8d
Sales Engineer - Mobility Vacuum 1
Atlas Copco Group —Melbourne VIC
- Sales
- English
- Business development
10d
Learning Specialist - Leader of Learning in Inclusion
Government schools —Melbourne VIC
- Full-time
- Communication skills
- Teaching
Family Violence Court and Social Support Worker
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Communication skills
Quick Apply
10d
Senior Family Worker
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance program
7d
Ambulatory Care Midwifery Manager
Eastern Health —Upper Ferntree Gully VIC
- Full-time
- Microsoft Excel
- Leadership
- Health insurance
- Employee assistance program
11d

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intake specialist, fass jobs near donvale vic

Intake Specialist, FASS

Victoria Legal Aid -
Melbourne City Centre VIC

Apply Now

Job Details

Part-time
$81,081 - $96,976 a year
4 days ago

Benefits

Commuter assistance
Work from home
Employee assistance program
Salary packaging

Qualifications

Communication skills

Full Job Description

Part time, ongoing position (0.8 FTE)
Salary range: $81,081 - $96,976 plus superannuation (pro-rata)
Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

This position supports people to easily access and receive family law and family violence legal and non-legal services in the Family Advocacy and Support Services (FASS) based at the Federal Circuit and Family Court of Australia (FCFCOA) registries. This involves providing high-quality intake and assessment, risk identification, legal information, legal and non-legal referrals and support to people with family law, family violence or child protection legal needs.

This position is part of a team providing a specialist Legal Help telephone service. It supports FASS by working alongside legal services, duty lawyers, family violence support services, mental health services and court staff to ensure people feel safe, supported and respected and have their legal and non-legal needs met.

It is important to note that this role involves supporting clients with varied lived experiences, some of whom may be facing distressing or high-risk situations. The role requires strong emotional resilience, the ability to maintain composure in challenging interactions, and the capacity to deliver clear, empathetic guidance using trauma-aware communication principles.

Our team strongly values diversity. Whether you are currently undertaking legal studies, have worked in complex helplines and service delivery or have had a long career in the legal sector, this is a great opportunity to be part of a unique team that provides vital support to our community.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will:

Have strong interpersonal skills and an ability to build rapport.
Communicate effectively with clients to sensitively identify legal matters, assess and address their needs and provide a positive experience.
Thrive working as a team and collaborating to deal with challenges and solve problems.
Be courageous and resilient.
Understand the key challenges faced by vulnerable people and groups in accessing legal services.
Have knowledge of legal, community and welfare organisations and understand referral practice.
Be able to work autonomously under limited supervision and balance priorities.

It will also be highly regarded if you have:

Prior experience in high-volume service delivery.
Prior experience working as a Registrar, Paralegal or Legal Assistant.
Volunteered/worked at community legal centres.
Are proficient in another language.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

A focus on work-life balance, including flexible working arrangements
Hybrid work from home & office model
Generous leave benefits, including:
- Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
- Paid gender affirmation leave
- Five days both paid reproductive and fertility leave per calendar year
Annual 3% salary increase each December plus performance-related salary incentives
Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
Discounted annual Myki public transport passes
Individual learning and professional development opportunities, tailored to your role and career goals
Free annual flu vaccinations
Access to gym and end-of-trip facilities at our CBD office
Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

How to apply
To be considered for this role, please submit your current resume and a short cover letter outlining:

What attracts you to this role and what you enjoy most about helping people

How you have used your interpersonal skills to build rapport with a client to assess and solve their problem

Sound verbal and written communication with ability to clearly articulate information and confirm understanding

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Lauren Rolfo, Recruitment and Retention Consultant at [email protected].

No agency applications will be accepted.

Applications close by 11.59pm on Thursday 23 July 2026.

Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Apply Now

Refine Your Search

intake specialist, fass jobs in donvale vic

Intake Specialist, FASS

Intake Specialist - Hybrid

Customer Service Representative - August 2026 Intake

Specialist, R&D Contracts & Business Operations

Family Violence Crisis Specialist

Aerospace Tradesperson

Family Violence Crisis Specialist

Specialist Family Violence Practitioner - Rapid Response

Specialist Family Violence Practitioner - Brief Intervention

Practitioner - The Orange Door

Specialist Family Violence Practitioner - Case Management

Victim Support Worker - West

Family Violence Court and Social Support Worker

Financial Crime Risk Officer/Analyst (12 month FTC)

Consulting Suites Manager

Sales Engineer - Mobility Vacuum 1

Learning Specialist - Leader of Learning in Inclusion

Family Violence Court and Social Support Worker

Senior Family Worker

Ambulatory Care Midwifery Manager

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