In-Demand Principal product manager Jobs in Docklands, Vic

Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- APIs
Senior Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Product management
- APIs
Principal Product Manager (AI Team)
splose —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Product management
Quick Apply
1d
Product Principal
Open Universities Australia —Docklands VIC
- Full-time
- Hybrid work
- Product management
- Leadership
- Work from home
- Parental leave
Quick Apply
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Senior Engineering Manager
Coles Group —Hawthorn East VIC
- Contract
- AI
- Free parking
- Employee stock purchase plan
13d
Key Account Manager, CASC
Caldic —Cheltenham VIC
- CRM software
- Sales
- Microsoft Office
Principal Product Architect - Managed Services
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- No degree
Quick Apply
Principal Engineer
Buddy Advisory —South Yarra VIC
- $160,000 - $200,000 a year
- Hybrid work
- Microsoft Access
- AWS
- Agile
8d
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Workday Integrations Principal Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
8d
Workday Payroll, Senior Principal Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
13d
Workday HCM Principal Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
BA Lead
HUB24 —Melbourne VIC
- Full-time
- Azure
- Agile
- Financial services
BCG Platinion | Lead Architects
Boston Consulting Group —Melbourne VIC
- Full-time
- Management
- Doctoral degree
- Computer Science
Principal Consultant - Emissions and Climate
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Master's degree
Senior Mobility Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Project Advisor
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Writing skills
- Microsoft Office
- Administrative experience
12d
Engineering Manager
John Crane —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick Apply
Head of Engineering AI & Data
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- AWS
- Financial services
- Parental leave
11d

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Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Law
Bachelor's degree
Product management
APIs
SaaS
AI
Communication skills

Full Job Description

Job Description

Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it!

We’re looking for a Principal Product Manager to lead our Action Platform that is used to connect, build, and orchestrate automations across Zendesk and other systems by our agentic and deterministic workflow solutions.

In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a solution that meets the needs of our customers. This role is suited to an individual who has extensive experience working on a platform product with both many internal consumers, and in customer facing products. As an integral platform to Zendesk’s product architecture, your ability to operate across many geographical distributed stakeholders, balancing priorities, and then rapidly execute on initiatives that meet customer needs will be essential in driving success.

As a Principal Product Manager for Action Platform you’ll…

Be a subject matter expert in this product area, and work with customers both internal and external to understand their needs
Be a strategic leader for this area, setting and articulating a vision and roadmap
Drive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives.
Translate the requirements of multiple internal consumers and customers into platform solutions that solve categories of use cases in one approach, rather than highly optimised point-based solutions.
Advocate for a user-centric approach in product development. Where necessary, collaborate with product designers to create intuitive and engaging user interfaces that enhance the overall user experience .
Influence stakeholders across a variety of seniority levels; from SVP down, through written and verbal communication, and articulating, championing, and shaping organizational decisions.
Define OKRs, success metrics and review performance against those.
Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure.

Basic Qualifications

Bachelor’s Degree, with 5 years of Product Management experience under your belt, delivering products that met business goals.
Your work experience will include customer-focused SaaS, designing and shipping “full-stack” from front-end, to back-end, and APIs.
A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem.
Ability to understand complex systems, and balance appropriate tradeoffs between performance, cost, and user experience.
A self-starter with a bias for action who is motivated to solve problems and deliver results with an owner mentality.
Excellent verbal and written communication skills for varying audiences: customers, engineering, marketing, program management, and executives.
The drive to deeply understand our product, the market, our customers, and when to use the right data to measure success, using analytics tools to aid in decision-making.

Preferred Qualifications:

Past experience building an internal platform product that is also used in customer facing products.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

principal product manager jobs in docklands, vic

Principal Product Manager

Senior Principal Product Manager

Principal Product Manager (AI Team)

Product Principal

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Senior Engineering Manager

Key Account Manager, CASC

Principal Product Architect - Managed Services

Principal Engineer

Director, Customer Experience

Workday Integrations Principal Consultant

Workday Payroll, Senior Principal Consultant

Workday HCM Principal Consultant

BA Lead

BCG Platinion | Lead Architects

Principal Consultant - Emissions and Climate

Senior Mobility Specialist

Project Advisor

Engineering Manager

Head of Engineering AI & Data

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