In-Demand Desk team lead hybrid Jobs in Docklands, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
People Experience Partner (Maternity Leave Contract)
PaperCut Software —Camberwell VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
7d
Fuel Scheduler
Aggreko —Braeside VIC
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Communication skills
- Paid training
- Tuition reimbursement
IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
Service Delivery Manager (Managed Services)
LAB3 —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Leadership
Quick Apply
Technical Consultant
RecordPoint —Melbourne VIC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Computer Science
- Databases
- SharePoint
Quick Apply
18h
Solution Specialist
IQVIA —Melbourne VIC
- Full-time
- Office
- Bachelor's degree
- Recruiting
Programmatic Manager
Dentsu —Melbourne VIC
- Full-time
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
8d
Delivery Manager
Coles Group —Hawthorn East VIC
- Full-time
- DevOps
- Agile
- Free parking
- Employee stock purchase plan
9d
Staff Data Scientist - Product
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- SQL
- AI
14d
Senior Engineer/ Tech Lead - Cloud and Analytics platform
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- AWS
- Annual leave
- Work from home

More jobs to discover

Find similar jobs that you might be interested in.

People Experience Partner (Maternity Leave Contract)
PaperCut Software —Camberwell VIC
Pragmatic Employee Relations (ER): While ER isn't 100% of the job, your solid grounding in employment law will give you the confidence to assess risk, guide…
$130,000 - $150,000 a year
Quick Apply
7d
People and Culture Lead - Maternity Leave Contract 12M
Keywords Studios —Box Hill VIC
Identify and implement appropriate tools and methods to capture employee sentiments and gather relevant data via but not limited to regular engagement survey,…
$145,000 - $160,000 a year
Quick Apply

I want to receive the latest job alert for desk team lead hybrid in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk team lead hybrid jobs near docklands, vic

Technical Consultant jobs in Melbourne VIC

Systems Administrator jobs in Melbourne VIC

Service Delivery Manager jobs in Melbourne VIC

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

Traineeship Scheduler jobs in Sydney Nsw

Senior Scheduler jobs in Eastwood Sa

Planner Scheduler jobs in Bowden Sa

Planner Scheduler jobs in Eastgardens Nsw

Nurse Manager jobs in Melbourne Vic

Manager In Training jobs in Elizabeth Sa

Nurse Unit Manager jobs in Sydney Nsw

Shift Manager jobs in Glenwood Nsw

Assistant Store Manager Monday To Friday jobs in Maribyrnong Vic

Delivery Manager jobs in Leederville Wa

Delivery Manager jobs in Sydney Nsw

Delivery Manager jobs in Swanbourne Wa

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

Apply Now

Refine Your Search

desk team lead hybrid jobs in docklands, vic

Customer Service Desk Lead (Technical)

People Experience Partner (Maternity Leave Contract)

Fuel Scheduler

IT Systems Administrator

Service Delivery Manager (Managed Services)

Technical Consultant

Solution Specialist

Programmatic Manager

Delivery Manager

Staff Data Scientist - Product

Senior Engineer/ Tech Lead - Cloud and Analytics platform

More jobs to discover

I want to receive the latest job alert for desk team lead hybrid in docklands, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected