In-Demand Technical service manager Jobs in Derrimut Vic

Technical Service Manager
Macquarie Technology Group —Melbourne VIC
- Full-time
- Management
- Sales
- AI
Buyer
Cummins Drivetrain and Braking Systems —Sunshine North VIC
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Quick Apply
14d
Business Process Analyst
Sundale Limited —Burnside VIC
- Up to $15,900 a year
- Full-time
- Presentation skills
- SDLC
- Annual leave
- Parental leave
8d
Nace 2 Quality Inspector
Action Alliance —Laverton North VIC
- $80,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick Apply
SIAM Critical Incident Manager
HCLTech —Melbourne VIC
- $110,000 - $120,000 a year
- Full-time
- SQL
- Scripting
- Agile
Quick Apply
Senior Manager, IT Service Management Process
AFCA —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Facilities Manager
Bulla Dairy Foods —Derrimut VIC
- Full-time
- Management
- Maintenance
- Analysis skills
- Free parking
- Parental leave
Quick Apply
Technical Manager
Gallagher Bassett —Melbourne VIC
- Customer service
- Bachelor's degree
- Leadership
- Health insurance
- Work from home
4d
Technical Account Manager
Epiq Systems, Inc. —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Azure
- Management
- AWS
Service Repairs Manager
Otis —South Melbourne VIC
- Full-time
- IT
- Construction experience
- Leadership
Claims Technical Specialist
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Assessing Manager - Home
Auto & General Holdings —Sunshine VIC
- Analysis skills
- Leadership
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Technical Success Manager
Darktrace —Melbourne VIC
- Full-time
- Communication skills
1d
Senior Manager, IT Service Management Process
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- AI
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Quick Apply
Service Delivery Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- Communication skills
- Referral program
Territory Manager
Tomra —Truganina VIC
- Full-time
- Management
- Salesforce
- No degree
Quick Apply
Facilities Manager
Woolworths Group —Truganina VIC
- Full-time
- Management
- In-person

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Technical Service Manager

Macquarie Technology Group -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

ITIL Certification
Cloud infrastructure
Management
CCNP
Sales
CCNA
AI
Communication skills

Full Job Description

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity

We're looking for an experienced Technical Service Manager (TSM) to become the trusted technical advisor for a portfolio of corporate customers.

This is a highly visible post-sales role that combines technical consulting, customer engagement and technical project leadership. You'll own the technical relationship with your customers, ensuring their environments remain reliable, secure and optimised while identifying opportunities to improve their technology and overall experience.

Working closely with Sales, Engineering, Service Delivery and Operations, you'll oversee technical implementations of new customers, lead strategic technical service reviews, manage escalations and advise on technical faults, work on and design organic sales requests and provide strategic guidance that helps customers maximise the value of their investment with Macquarie Telecom.

If you enjoy solving complex technical challenges, building long-term customer partnerships and influencing positive business outcomes, this is the role for you.

About You!

Passionate about delivering exceptional customer experiences and building long-term trusted relationships.
A confident communicator who can engage with technical teams through to executive stakeholders.
Naturally proactive, identifying opportunities before they become problems.
Comfortable managing multiple customers, projects and priorities simultaneously.
Calm under pressure and experienced managing critical incidents and escalations.
Collaborative and able to build strong relationships across technical and commercial teams.
Curious about technology and committed to continuous learning and professional development.
Commercially aware with the ability to identify service improvement and growth opportunities.
Highly organised with excellent planning, prioritisation and follow-through.

Required Skills!

Experience delivering technical service management or service delivery within telecommunications, managed services or enterprise IT.
Strong understanding of enterprise networking, voice, data, cloud and managed infrastructure environments.
Experience leading technical implementations, customer handovers and service transitions.
Proven ability to manage customer escalations through to successful resolution.
Experience conducting technical reviews, service audits and recommending continuous improvements.
Strong knowledge of service delivery frameworks and Service Level Agreements (SLAs).
Ability to interpret technical issues and communicate solutions clearly to both technical and non-technical stakeholders.
Excellent written and verbal communication skills, including customer presentations and reporting.
Strong stakeholder management with the ability to influence outcomes across multiple teams.
ITIL certification, CCNA/CCNP or equivalent technical qualifications will be highly regarded.

Apply Now if this role aligns to you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

technical service manager jobs in derrimut vic

Technical Service Manager

Buyer

Business Process Analyst

Nace 2 Quality Inspector

SIAM Critical Incident Manager

Senior Manager, IT Service Management Process

Facilities Manager

Technical Manager

Technical Account Manager

Service Repairs Manager

Claims Technical Specialist

Assessing Manager - Home

Service Desk Manager

Technical Success Manager

Senior Manager, IT Service Management Process

Senior Manager, HSQE Services APAC

Technical Customer Success Manager

Service Delivery Manager

Territory Manager

Facilities Manager

I want to receive the latest job alert for technical service manager in derrimut vic

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