In-Demand Customer success manager Jobs in Darwin Nt

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Customer Account Manager - HVAC
VAE Group —Winnellie NT
- Full-time
- HVAC
- Communication skills
- Time management
- Health insurance
- Employee assistance program
Quick Apply
Head of CRM
Dabble —Darwin NT
- $180,000 - $190,000 a year
- Hybrid work
- CRM software
- AWS
- Analysis skills
- Annual leave
- Work from home
Branch Administrator | Rental Solutions Power Generation | Darwin
Energy Power Systems Australia —Holtze NT
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
6d
Retail Sales & Oncourse Coordinator (Darwin)
Tabcorp —Darwin NT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Duty Manager | Darwin, Northern Territory
AUSTRALIAN VENUE CO LIMITED —Darwin NT
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick Apply
Recruitment Coordinator
WorkPac Group —Darwin NT
- $75,000 a year
- Full-time
- Customer service
- Leadership
- Employee assistance program
- Referral program
Bar Manager
Compass Group Australia —Darwin NT
- $91,812 a year
- Urgently hiring
- Communication skills
- Free food
Assistant Store Manager | Prouds Palmerston
Prouds —Palmerston NT
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Quick Apply
13d
Case Manager
Allianz —Darwin NT
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Team Manager
Allianz —Darwin NT
- Full-time
- Hybrid work
- Customer service
- Leadership
- Negotiation
6d
Club Manager - Darwin City
Viva Leisure Group —Darwin NT
- Full-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Parental leave
- Gym membership
1d
Business Development Manager
VAE Group —Winnellie NT
- Full-time
- Sales
- Business development
- HVAC
- Employee assistance program
- Employee discount
Quick Apply
Practice Manager
Sonic HealthPlus —Darwin NT
- Full-time
- CPR Certification
- Customer service
- Clinic
- Employee assistance program
- Gym membership
Sales Representive - Darwin - NT
Middy's —Darwin NT
- Full-time
- Management
- Sales
- Customer service
Assistant Manager | Darwin
The Athletes Foot —Darwin NT
- Full-time
- Sales
- Merchandising
- Leadership
Quick Apply
9d
Operations Manager - Northern Territory
McMahon Services —Darwin NT
- Full-time
- ERP systems
- Construction experience
- Budgeting
- Relocation assistance
Assistant Manager - Darwin
The Body Shop Australia Pty Ltd —Darwin NT
- $60,499 - $60,500 a year
- Part-time
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Hotel Manager
Accor Apartments & Realty —Darwin NT
- Full-time
- Hospitality
- Management
13d
Systems Engineer, Voice Systems
NEC Corporation —Darwin NT
- Customer service
- Analysis skills
- Communication skills
13d

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customer success manager jobs near darwin nt

Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Leadership
Communication skills

Full Job Description

About the role

As Customer Success Manager, you'll play a critical role delivering Managed Services for a government client, acting as the primary point of contact for core ITIL functions and overseeing the delivery, performance, and governance of IT Services.

You'll lead a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts; ensuring ITIL-aligned processes are effectively executed and optimised. Working closely with the customer, you'll address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations while driving continuous improvement across all service management functions.

You'll also align NEC's IT services with the customer's strategic objectives, ensuring solutions are delivered efficiently, cost-effectively, and in support of broader business goals.

What You'll Be Doing

Act as the escalation point for core ITIL functions, ensuring customer success and satisfaction
Lead, mentor, and manage service management teams, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to maintain service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross-functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive-level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and outcomes
Influence stakeholders and present compelling proposals

Skills & Experience

Proven success in a customer-facing ICT role, ideally within managed services
Extensive experience in IT managed services or IT-focused service delivery
Demonstrated leadership managing and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication skills, with the ability to build trusted relationships at all levels
A strong passion for customer experience and long-term client success
Experience overseeing daily IT operations in complex environments
Confidence engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

customer success manager jobs in darwin nt

Customer Success Manager

Customer Account Manager - HVAC

Head of CRM

Branch Administrator | Rental Solutions Power Generation | Darwin

Retail Sales & Oncourse Coordinator (Darwin)

Duty Manager | Darwin, Northern Territory

Recruitment Coordinator

Bar Manager

Assistant Store Manager | Prouds Palmerston

Case Manager

Team Manager

Club Manager - Darwin City

Business Development Manager

Practice Manager

Sales Representive - Darwin - NT

Assistant Manager | Darwin

Operations Manager - Northern Territory

Assistant Manager - Darwin

Hotel Manager

Systems Engineer, Voice Systems

I want to receive the latest job alert for customer success manager in darwin nt

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