In-Demand Help desk level Jobs in Darlington Sa

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Tech Support Administrator
Beaumont Tiles —West Richmond SA
- Full-time
- Azure
- SharePoint
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
Floor Coordinator - Help Desk & Rostering
SA Health —Greater Adelaide SA
- $74,095 - $78,694 a year
- Part-time
- Organisational skills
- Computer skills
- Leadership
7d
Employment Consultant
APM Employment Services —Modbury SA
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Workplace Coordinator - 9 month FTC
JLL —Lockleys SA
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Workplace Coordinator - 9 month FTC
DAE-Jones Lang LaSalle (SA) Pty Ltd —Lockleys SA
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
Summer Research Scholarship: Restore the Meadows – developing techniques for seed-based seagrass restoring.
Cawthron Institute —Halifax Street SA
- Seasonal
- Laboratory
- Data analysis skills
- Laboratory experience
14d
Medical Receptionist
Advara HeartCare —Leabrook SA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Parental leave
Senior Facilities Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Facilities Manager
DAE-Jones Lang LaSalle (SA) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

help desk level jobs in darlington sa

IT Support Officer

Tech Support Administrator

Service Desk Analyst

Floor Coordinator - Help Desk & Rostering

Employment Consultant

Workplace Coordinator - 9 month FTC

Workplace Coordinator - 9 month FTC

Summer Research Scholarship: Restore the Meadows – developing techniques for seed-based seagrass restoring.

Medical Receptionist

Senior Facilities Manager

Senior Facilities Manager

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I want to receive the latest job alert for help desk level in darlington sa

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One Northline

IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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