Senior Rostering Coordinator (NDIS)
Lumiere Foundation Ltd | Greater Sydney Competitive salary | Full Time
Lead and empower individuals to navigate complex support systems, achieve meaningful outcomes, and build greater independence and quality of life.
If you are an experienced Senior Rostering Coordinator who is passionate about empowering participants and creating positive outcomes, we'd love to hear from you.
Why Join Lumiere Foundation?
The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantage, trauma, and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping people stay safe, supported, and connected.
Every person in our organisation plays a role in delivering consistent, high-quality services, whether supporting participants directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.
About Our Partner – Interactive Community Care (ICCare)
Interactive Community Care (ICCare) was established in 2010 as a specialist provider in the Community Services Sector and has proudly supported people across NSW for more than a decade.
As a multidisciplinary community care organisation, ICCare delivers out-of-home care, crisis support, and disability services across the Hunter, Central Coast, Sydney, Mid-North Coast, and Western NSW regions. ICCare is committed to meeting the complex care needs of children, adolescents, and adults.
About the Role
As our Senior Rostering Coordinator, you'll lead the strategic and operational management of workforce scheduling across our OOHC and NDIS programs, as a part of the rostering team. This senior role ensures rostering practices are compliant with the SCHADS Award, optimised for workforce utilisation, and responsive to the real-world needs of both our clients and the dedicated staff who support them. This role is based in office in Seven Hills, Sydney.
In This Role, You Will
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Strategic Scheduling: Develop and optimise rosters using MYP, ensuring alignment with client plans, staff capacity, and compliance standards.
- Real-Time Coordination: Manage shift changes due to sick leave, cancellations, and emergencies, ensuring seamless service delivery.
- Compliance Oversight: Monitor qualifications, fatigue risks, and shift caps. Ensure all rostering practices meet SCHADS Award, NDIS and OOHC regulatory standards.
- Risk Escalation: Identify and escalate risks related to under- or over-staffing, overtime exposure, and service gaps to relevant stakeholders, ensuring proactive resolution and continuity of care.
- Quoting & Labour Costing: Accountable for preparing service delivery quotes, ensuring accurate labour assumptions, SCHADS alignment, and efficient rostering within funding limits.
- Margin & Cost Control: Identify and mitigate labour cost and margin risks through disciplined roster and cost analysis in conjunction with operations and finance teams.
- Team Leadership: Mentor junior rostering staff and lead rostering-related meetings. Foster a culture of accuracy, responsiveness, and continuous improvement.
- Stakeholder Engagement: Liaise with People & Culture, Finance, Compliance, and Service Delivery teams to support workforce planning, service standards, and operational transparency
What You’ll Bring
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Proven experience in rostering or workforce coordination (minimum 5 years), ideally within NDIS, OOHC, or community services.
- Relevant qualifications, including a Degree in Finance, Business, or a related field, and Certificate III or IV in Community Services.
- Strong understanding of the SCHADS Award, with practical experience applying fatigue management, shift entitlements, and compliance standards.
- Hands-on experience with workforce planning, service delivery coordination, and compliance auditing—especially in environments with 24-hour rotating rosters.
- Advanced proficiency in rostering systems, particularly MYP, or similar platforms such as Shiftcare, FlowLogic, or Carelink.
- Labour costing experience is advantageous.
- Tech-savvy and organised, with solid skills in HRIS platforms and Microsoft 365 (Excel, Teams, Outlook, Word).
- Excellent communication and interpersonal skills, with the ability to influence, collaborate, and build trust across teams.
- High attention to detail, strong time management, and adaptability in a fast-paced, service-driven environment.
Essential Requirements
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Full Australian working rights
- Current National Police Check
- Current First Aid Certificate
- NSW Working With Children Check (WWCC)
- NDIS Worker Screening Check
- Unrestricted NSW Driver Licence
- Access to a reliable, insured, and roadworthy vehicle
What We Offer
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Competitive salary SCHADS award level 4 – 5, $92,286 - $105,570 annual base salary (depending on experience) plus super, plus additional income from on-call shifts, plus optional salary packaging.
- Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
- Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
- Free confidential counselling for you and your family via Employee Assistance Program.
- Purpose-driven work, make a direct impact on people facing real challenges.
- Supportive team with opportunities to grow your skills and leadership.
Apply Now
Join a team where your work creates meaningful change every day.
Apply through the "Apply Now" button or contact the Lumiere Foundation Recruitment Team at [email protected] for more information.
Lumiere Foundation is committed to creating a diverse, inclusive, and safe workplace where everyone is treated with dignity and respect.
Lumiere Foundation supports people and communities experiencing complex challenges across Australia. We work alongside vulnerable children, young people, adults and families across youth services, disability, family support, ageing, mental health and broader community care. We strengthen the community care sector by building capable, consistent and supported workforces that deliver safe, high-quality care. Our teams contribute both on the frontline and behind the scenes, ensuring individuals receive the support they deserve. Every role contributes to safer communities, better outcomes and a brighter tomorrow for the people we support.
