In-Demand From home telephone sales Jobs in Chipping Norton, Nsw

Client Contact Consultant, E-Commerce
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Customer service
- Organisational skills
SENIOR HOST — GUEST EXPERIENCE & SALES
ORIBU オリーブ —Parramatta NSW
- Part-time
- Hospitality
- Sales
- Organisational skills
Quick Apply
5d
Solar & Battery Sales Consultant
PROBEC Australia Pty Ltd —Chipping Norton NSW
- $60,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
Client Services Coordinator - Part Time
The Salvation Army —Redfern NSW
- Part-time
- Remote
- Sales
- Customer service
- Microsoft Office
- Work from home
- Parental leave
2d
Client Services Coordinator
The Salvation Army —Redfern NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
- Parental leave
2d
Front Office All Rounder (Part-Time)
Hilton —Sydney NSW
- Part-time
- English
- Front desk
- In-person
Front Office All Rounder (Full-Time)
Hilton —Sydney NSW
- Full-time
- English
- Front desk
- In-person
10d

More jobs to discover

Find similar jobs that you might be interested in.

SENIOR HOST — GUEST EXPERIENCE & SALES
ORIBU オリーブ —Parramatta NSW
You will help control the guest journey across the precinct — understanding what our guests are looking for, introducing them to what we offer, recommending…
Quick Apply
5d
Senior Market Manager, Hotels
Airbnb —Sydney NSW
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
Quick Apply

I want to receive the latest job alert for from home telephone sales in chipping norton, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

from home telephone sales jobs near chipping norton, nsw

E-commerce Specialist jobs in Sydney NSW

Oshc Coordinator jobs in Elizabeth Downs Sa

Client Services Coordinator jobs in Narwee Nsw

Student Services jobs in Innaloo Wa

Client Services Coordinator jobs in Highett Vic

Client Services Coordinator jobs in Morphett Vale Sa

Correctional Services jobs in Sydney Nsw

Client Services Coordinator jobs in Victoria

Frontida Caring Services jobs in Penshurst Nsw

Wellbeing Coordinator In Schools jobs in Parramatta Nsw

Health Assistance Services Jobs jobs in Coburg Vic

Client Supports Specialist+ Property jobs in Sydney Nsw

Travel Consultant jobs in Melbourne Vic

Solar jobs in Gold Coast Qld

New Home Sales Consultant jobs in Melbourne Vic

Solar Consultant jobs in Geelong Vic

Office Manager With Visa Support jobs in Sydney Nsw

Office Cleaning Abn jobs in Adelaide Sa

Front Office Specialist jobs in Blind Bight Vic

Customer Support Specialist jobs in Botany Nsw

Client Contact Consultant, E-Commerce

Hermès Paris -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Sales
Customer service
E-commerce
Organisational skills
Communication skills
Office experience

Full Job Description

The Opportunity:

The Client Contact Consultant is responsible for managing client communications across all channels within the Client Contact Centre. This includes responding to enquiries via phone, email, and digital platforms, ensuring all client requests are handled efficiently and to a high standard. In this role, you will support the end-to-end online and phone order workflow, as well as complete relevant back-office tasks to ensure seamless client experience. As a key brand ambassador, you will deliver exceptional service, representing the House with professionalism and a commitment to excellence in every interaction. You will act as the primary point of contact for clients and are accountable to resolve enquiries in line with company policies, procedures, and standards.

Based in our E-Commerce Office, this is a fully on-site position requiring in-person attendance five days per week.

Key Responsibilities:

Front Office – Client Experience

Deliver exceptional service across all communication channels (phone, email, and client contact platforms such as Eptica)
Respond to 100% of client enquiries in a timely and professional manner, including:
- Product information and availability
- Order tracking and follow-ups
- Delivery and returns
- Client claims and general enquiries
Act as the primary contact point, confidently resolving issues or escalating to relevant teams (Retail, After-Sales, Store Management) when required
Ensure all client interactions meet defined service standards and response time SLAs
Build strong client relationships through a personalised and solution-oriented approach

Back Office – E-commerce Order Management

Review, validate, and process online and telephone orders with a high level of accuracy
Proactively contact clients when additional information or issue resolution is required (e.g. order exceptions, stock limitations)
Manage orders end-to-end from validation to invoicing
Coordinate shipment requests and provide tracking details to clients
Oversee returns and exchanges, ensuring quality control processes are followed before refund validation
Maintain strong cross-functional collaboration with Inventory and Finance to ensure smooth order flow

Reporting & Continuous Improvement

Contribute to regular reporting, including:
- Sales activity (order types, payment methods)
- Client enquiries and complaints by category
- Returns and exchanges analysis
Identify recurring client issues or process gaps and proactively suggest improvements
Support ad hoc operational and client experience initiatives

Skills and Competencies:

Strong client service mindset with a passion for delivering excellence
Excellent communication and interpersonal skills
Retail awareness with the ability to balance service and sales
High attention to detail and strong organisational skills
Ability to prioritise effectively in a fast-paced e-commerce environment
Solutions-driven with strong problem-solving capability
Comfortable working with digital systems and following structured processes
Interest in luxury products and brand storytelling

About You:

Minimum 3 years’ experience in customer service, client contact center, or e-commerce support role
Experience within the luxury retail or service environment preferred
Highly organised, reliable, and detail-oriented
Resilient under pressure with the ability to manage complex or sensitive client situations
Confident handling difficult conversations and client escalations
Strong team player with a collaborative mindset
Proactive, adaptable, and accountable for outcomes

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

Apply Now

Refine Your Search

from home telephone sales jobs in chipping norton, nsw

Client Contact Consultant, E-Commerce

SENIOR HOST — GUEST EXPERIENCE & SALES

Solar & Battery Sales Consultant

Client Services Coordinator - Part Time

Client Services Coordinator

Front Office All Rounder (Part-Time)

Front Office All Rounder (Full-Time)

More jobs to discover

I want to receive the latest job alert for from home telephone sales in chipping norton, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected