In-Demand Customer service officer Jobs in Charlestown, Nsw

Senior Customer Service Officer
Crown Lands and Public Spaces —Newcastle NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Time management
8d
Customer Support Officer
Happy Health Australia —Warners Bay NSW
- Full-time
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
Quick Apply
Client Service Officer
NSW Department of Communities and Justice —Newcastle West NSW
- $82,533 - $95,482 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
7d
Leisure and Lifestyle Officer - Wallsend
SUMMIT HEALTH CARE PTY LTD —Wallsend NSW
- Full-time
- Customer service
- Organisational skills
- Computer skills
Quick Apply
Administration Officer
Hunter New England Local Health District —Newcastle NSW
- $37.27 - $38.44 an hour
- Part-time
- Administrative experience
- Patient care
- Organisational skills
- Annual leave
- Parental leave
8d
Administration Officer, Training Services
VERTO —Newcastle NSW
- Up to $18,550 a month
- Choose your own hours
- Administrative experience
- Data entry
- Communication skills
- Annual leave
- Employee assistance program
Revenue Officer
Hunter New England Local Health District —Newcastle NSW
- $78,183.85 - $79,973.57 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Parental leave
17h
Grants Officer
University of Newcastle —Callaghan NSW
- Full-time
- Customer service
- Research
- Administrative experience
- Health insurance
- Parental leave
9d
Claims Support Officer
Allianz —Charlestown NSW
- Full-time
- Hybrid work
- Customer service
- Databases
Administration Officer
Ramsay Health Care —Gateshead NSW
- Full-time
- Writing skills
- Administrative experience
- Organisational skills
- Referral program
Quick Apply
Technical Support Officer
Allambi Care —Charlestown NSW
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
4d
Operational Support Officer
iCare External —Newcastle NSW
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance program
- Gym membership
3d
Senior Officer Records Management
TAFE NSW —Lake Macquarie NSW
- $116,219 - $125,157 a year
- Full-time
- Analysis skills
- SharePoint
- Leadership
14d
Catering Assistant - Wallsend
SUMMIT HEALTH CARE PTY LTD —Wallsend NSW
- Customer service
- Cooking
- Communication skills
Quick Apply
Contact Centre Officer
SS&C Technologies —Newcastle NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
8d
Member Services Officer (Full-Time)
Genesis —Warners Bay NSW
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
7d
Guest Liaison Officer
CRU —Morisset NSW
- $30.00 - $33.85 an hour
- Temporary
- Hospitality
- Customer service
- Experience working with children
Quick Apply
2d
Patient Support Officer - Targeted
Hunter New England Local Health District —Newcastle NSW
- $69,272.27 - $71,570.21 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance program
6d
Rental Sales Agent
Europcar —Newcastle NSW
- Weekend availability
- Sales
- Customer service
- Communication skills
- Health insurance
- Parental leave
Maintenance Officer
AVEO —Shortland NSW
- $33.37 an hour
- Overtime
- Maintenance
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply

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Senior Customer Service Officer

Crown Lands and Public Spaces -
Newcastle NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
8 days ago

Qualifications

Knowledge management
Customer service
Records management
Communication skills
Time management

Full Job Description

Crown Lands and Public Spaces

Reference number

551608

Occupation

Technical Customer Service, Land Administration

Work type

Full-Time

Location

Newcastle, Hunter & Region, Dubbo, Wollongong & The South Coast

Salary Information

Clerk Grade 5/6

Closing date

19 August 2026 at 11:55pm

Shape Better Experiences for Communities Across NSW

Senior Customer Service Officer
Temporary Full Time Opportunity up to 30 June 2028
Office location – Newcastle/Nowra/Dubbo.
Salary ranges from $102,936 - $113,579 plus super

We are seeking an experienced and highly motivated Senior Customer Service Officer to play a pivotal role in delivering exceptional customer experiences, driving service improvements, and supporting the effective administration of Crown Land matters. This role is crucial in supporting business improvement initiatives and managing key partnerships to support customer service in Crown Lands.

This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment, enjoys tackling complex issues, and can confidently balance multiple priorities while maintaining a high standard of service delivery.

The Role

As a Senior Customer Service Officer, you will be the trusted point of contact for complex enquiries, providing expert advice, building strong stakeholder relationships, and ensuring timely and accurate service delivery.

You'll bring a proactive mindset, strong initiative, and the ability to work independently while contributing to a collaborative, customer-centric team environment.

What You'll Be Doing

Deliver high-quality customer service and administration activities, ensuring objectives, targets, and service standards are achieved.
Provide timely, accurate, and practical advice to management, stakeholders, and customers.
Investigate and resolve enquiries by drawing on legislation, policies, procedures, and operational knowledge.
Prepare and maintain briefs, records, correspondence, reports, and databases with a high level of accuracy.
Build positive working relationships with internal teams, external customers, and partners.
Maintain and share knowledge across the team, contributing to knowledge management and capability development initiatives.
Identify opportunities to improve processes, systems, and customer service outcomes through business improvement initiatives.
Escalate complex or sensitive matters where appropriate and contribute to effective issue resolution.
Provide administrative and operational support across a broad range of customer service activities.

For more information, please visit the Role Description: Senior Customer Service Officer

About You

We're looking for someone who has:

Extensive experience in customer service, stakeholder engagement, or service delivery environments.
Strong communication skills with the ability to engage confidently with a diverse range of stakeholders.
Proven ability to analyse information, solve problems, and make sound recommendations.
Demonstrated experience managing competing priorities and deadlines in a high-volume environment.
Strong organisational and time management skills.
The ability to work independently while contributing positively to team outcomes.
Experience maintaining records, managing information, and working across multiple systems and databases.
A proactive approach to identifying improvements and implementing practical solutions.
Resilience, adaptability, and a customer-first mindset.

Why Join Us?

This is an opportunity to help shape the future of customer experience across Crown Lands.

You'll join a team committed to service excellence, innovation and continuous improvement while working on initiatives that make a real difference to communities, customers and stakeholders across New South Wales.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm, Wednesday 19th August 2026

Should you require further information about the role please contact Shona Smith via [email protected]

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [email protected] or (0 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career Pathways team for a yarn.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Apply Now

Refine Your Search

customer service officer jobs in charlestown, nsw

Senior Customer Service Officer

Customer Support Officer

Client Service Officer

Leisure and Lifestyle Officer - Wallsend

Administration Officer

Administration Officer, Training Services

Revenue Officer

Grants Officer

Claims Support Officer

Administration Officer

Technical Support Officer

Operational Support Officer

Senior Officer Records Management

Catering Assistant - Wallsend

Contact Centre Officer

Member Services Officer (Full-Time)

Guest Liaison Officer

Patient Support Officer - Targeted

Rental Sales Agent

Maintenance Officer

I want to receive the latest job alert for customer service officer in charlestown, nsw

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