In-Demand Support analyst Jobs in Canberra, Act

ICT Business Analyst
MSOFT Technologies —Canberra ACT
- $100,000 - $130,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
Quick Apply
13d
End User Support Analyst
Leidos —Canberra ACT
- Full-time
- Customer service
- Communication skills
- Annual leave
Test Analyst - 9 month max tenure contract
Leidos —Canberra ACT
- Full-time
- Azure
- DevOps
- APIs
- Annual leave
Space Data Analyst
JLL —Canberra ACT
- AutoCAD
- Microsoft Excel
- Management
- Health insurance
- Parental leave
6d
Project Support Officer
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- DevOps
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Senior IT Customer Support Analyst, Desktop Support
KBR —Canberra ACT
- Full-time
- Computer Science
- Administrative experience
- Education
12h
Business Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- Communication skills
5d
Business Analyst
Accenture —Canberra ACT
- Full-time
- Azure
- Analysis skills
- APIs
- Parental leave
Junior Integration Developer
Accenture —Canberra ACT
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Junior SOC Analyst
Leidos —Canberra ACT
- 12 hour shift
- Communication skills
- Annual leave
GWEO Program Data Analyst
KBR —Canberra ACT
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Parental leave
14d
Salesforce Administrator (AU Citizen with NV1 Security Clearance)
Accenture —Canberra ACT
- Full-time
- Salesforce
- Writing skills
- Data analysis skills
Analyst - Decision Support Unit | Full-time Permanent
Canberra Health Services —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
- Employee assistance program
8d
HSM Analyst / Developer (Thales Luna / YubiHSM)
Accenture —Canberra ACT
- Full-time
- Management
- Scripting
- On-the-job training
- Parental leave
Analyst | Accounting and Reporting Assurance | Canberra
Deloitte —Canberra ACT
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Business Analyst
Indexial —Canberra ACT
- $80,000 - $120,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
3d
System Analyst
Accenture —Canberra ACT
- Full-time
- Writing skills
- SQL
- APIs
- Parental leave

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support analyst jobs near canberra, act

ICT Business Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$100,000 - $130,000 a year
13 days ago

Qualifications

Jira
CRM software
Enterprise software
ERP systems
Business analysis
Data analysis skills
Visio
SQL
Analysis skills
Bachelor's degree
Confluence
Agile
Business requirements
Communication skills
SDLC
Information Technology

Full Job Description

About the Company:

We are a growing information technology company based in Canberra, delivering innovative software solutions, business applications, systems integration, and digital transformation services to clients across a range of industries. We are seeking an experienced ICT Business Analyst to join our dynamic team.

Position Summary:

The ICT Business Analyst will work closely with clients, business stakeholders, project managers, and software development teams to analyse business requirements and develop technology solutions that improve business processes and operational efficiency.

Key Responsibilities:

Consult with clients and stakeholders to identify, analyse and document business requirements.

Conduct detailed business process analysis and recommend ICT solutions to improve business performance.

Elicit, validate and prioritise functional and non-functional requirements.

Prepare business requirements documents, functional specifications, workflow diagrams, process models and user stories.

Liaise with software developers, solution architects and testers throughout the software development lifecycle.

Evaluate existing ICT systems and recommend enhancements, upgrades and process improvements.

Participate in solution design workshops and provide business analysis support during implementation.

Develop use cases, acceptance criteria and assist in User Acceptance Testing (UAT).

Analyse system performance and identify opportunities for continuous improvement.

Assist with change management activities, user training and preparation of system documentation.

Support project planning, risk identification and project delivery to ensure business objectives are achieved.

Ensure ICT solutions comply with organisational standards, quality requirements and client expectations.

Essential Qualifications and Experience:

Bachelor's degree or higher qualification in Information Technology, Computer Science, Information Systems, Business Information Systems or a related discipline.

Minimum one year of relevant experience as an ICT Business Analyst or in a similar role.

Demonstrated experience in business requirements gathering and stakeholder management.

Strong analytical, problem-solving and communication skills.

Experience preparing functional specifications and business process documentation.

Knowledge of Agile and/or Waterfall project delivery methodologies.

Ability to work collaboratively with technical and non-technical stakeholders.

Desirable Skills

Experience with ERP, CRM or enterprise software implementations.

Knowledge of SQL, data analysis and reporting tools.

Experience using Jira, Confluence, Microsoft Visio or similar business analysis tools.

What We Offer:

Competitive salary package of AUD $100,000–$130,000 plus superannuation.

Opportunities for professional development and career progression.

Collaborative and innovative working environment.

Exposure to a diverse range of enterprise ICT projects.

Supportive workplace culture based in Canberra.

Only applicants with suitable qualifications and relevant experience will be considered.

Pay: $100,000.00 – $130,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in canberra, act

ICT Business Analyst

End User Support Analyst

Test Analyst - 9 month max tenure contract

Space Data Analyst

Project Support Officer

Help Desk Engineer

Service Desk Analyst (Technical Support Administrator)

Senior IT Customer Support Analyst, Desktop Support

Business Analyst

Business Analyst

Junior Integration Developer

Junior SOC Analyst

GWEO Program Data Analyst

Salesforce Administrator (AU Citizen with NV1 Security Clearance)

Analyst - Decision Support Unit | Full-time Permanent

HSM Analyst / Developer (Thales Luna / YubiHSM)

Analyst | Accounting and Reporting Assurance | Canberra

Associate Consultant

Business Analyst

System Analyst

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