In-Demand Customer service officer Jobs in Cairns, Qld

Customer Service Officer
Queensland Government —Cairns QLD
- Temporary
- Remote
- Customer service
- Salesforce
- Research
1d
Rostering Officer
Senior Helpers Far North Queensland —Cairns QLD
- $60,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Medical office experience
Quick Apply
Administration Officer
Cairns Commercial Property —Cairns QLD
- $52,225.50 - $84,025.21 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Administration Officer - Community Corrections
Queensland Government —Cairns QLD
- Customer service
- Microsoft Office
- Databases
12d
Rental Sales Agent
Europcar —Cairns QLD
- Weekend availability
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Art Gallery Attendants: Courthouse and Mulgrave Galleries
FNQ Volunteers —Cairns QLD
- Weekend availability
- On-the-job training
Business Support Officer
Ramsay Health Care —Cairns QLD
- $32.44 - $33.83 an hour
- Part-time
- Customer service
- Administrative experience
- Computer skills
- Referral program
Quick Apply
Administration Officer
Ramsay Health Care —Cairns QLD
- $32.44 - $33.83 an hour
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
- Referral program
Quick Apply
Security Officer
MSS Security —Cairns QLD
- Part-time
- First Aid Certification
- Computer skills
Grounds Person/Gardener - Cairns Coconut Holidays
Ingenia Communities —Cairns QLD
- $69,000 - $72,000 a year
- Weekend availability
- Customer service
Administrative Officer - Tully State School
Queensland Government —Cairns QLD
- Temporary
- Management
- Customer service
- Administrative experience
Field Research Officer - QLD - Cairns
Roy Morgan —Cairns QLD
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Administration Officer
KINNECT —Cairns QLD
- 8 hour shift
- Communication skills
- Parental leave
1d
Security Officers
Compass Group Australia —Cairns QLD
- 12 hour shift
- First Aid Certification
Desktop Support Officer
Axiom Technologies —Kuranda QLD
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Aviation Protection Officer - Cairns Airport
Trident Services Australia —Cairns City QLD
- Rotating roster
- Customer service
- No experience needed
- Free parking
Quick Apply
2d
Maintenance Officer
Infinite Aged Care —Edmonton QLD
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
- Employee discount
4d

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Customer Service Officer
Queensland Government —Cairns QLD
As a Customer Service Officer at QBCC, you will play a vital role in delivering exceptional customer service and providing clear, accurate advice on a wide…
1d
Administrative Assistant - Cairns/Townsville
bytherules Conveyancing —Cairns QLD
To be successful in this role you will ideally have a minimum of 3 years being a conveyancing assistant or property secretarial experience in a law firm.
Quick Apply

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Customer Service Officer

Queensland Government -
Cairns QLD

Apply Now

Job Details

Temporary
1 day ago

Qualifications

Customer service
Salesforce
Research
Communication skills

Full Job Description

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

As a Customer Service Officer at QBCC, you will play a vital role in delivering exceptional customer service and providing clear, accurate advice on a wide range of building-related matters, including licensing, dispute management and general enquiries. You will assist consumers, licensees and industry stakeholders in navigating QBCC's services, policies and legislation, drawing on your ability to research systems, interpret information and educate customers on QBCC products, services and processes.

This role also contributes to community engagement through marketing activities, educational events and face-to-face customer service. You will provide administrative and office support to fellow staff in the Cairns office, ensuring smooth daily operations and a positive customer experience.

The position is office-based, with no work-from-home options available. Standard work hours are 9:00am to 5:00pm, Monday to Friday.

**Please refer to the Position Description for a full list of the key role responsibilities and the suitability requirements for this role **

About You

To succeed in this role, you will:
Demonstrate a strong customer-focused mindset and the ability to deliver positive outcomes in a fast-paced regulatory environment
Demonstrate high-level customer service capability, including managing complex enquiries, resolving complaints and communicating clearly with consumers, licensees and industry stakeholders
Show confidence in interpreting and explaining complex legislation and policies in plain language, supported by excellent face-to-face communication and interpersonal skills
Use strong system-navigation skills and the ability to work across multiple platforms to research information, educate customers and provide accurate advice
Demonstrate resilience, multitasking ability and sound judgement when managing competing priorities and escalating matters appropriately
Bring prior customer service experience and some industry knowledge to support success in the role

The following will be highly regarded:
Knowledge of QBCC legislative framework, policies and procedures
Salesforce knowledge and experience

How to Apply

Please submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.

Why Join QBCC?

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.

Referee checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

customer service officer jobs in cairns, qld

Customer Service Officer

Rostering Officer

Administration Officer

Administration Officer - Community Corrections

Rental Sales Agent

Art Gallery Attendants: Courthouse and Mulgrave Galleries

Business Support Officer

Administration Officer

Security Officer

Grounds Person/Gardener - Cairns Coconut Holidays

Administrative Officer - Tully State School

Field Research Officer - QLD - Cairns

Administration Officer

Security Officers

Desktop Support Officer

Aviation Protection Officer - Cairns Airport

Maintenance Officer

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