The role:
As our new Major Event Response & Quality Assurance Manager, you will be responsible for leading and managing the Event & Crisis Management response and Technical Assurance function within Motor Claims & Assessing. This role ensures operational excellence, compliance, and continuous improvement in claims handling processes, whilst also safeguarding business continuity and effective response during unexpected disruptions, crises, and major weather events.
You will:
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Develop and refine comprehensive Motor C&A Event & Crisis Management strategies
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Manage the testing and execution of major event and Business continuity response plans & strategies, ensuring operational readiness and effective coordination during major events and critical incidents
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Lead the design, implementation, and continuous improvement of the Motor Claims Technical QA programme, overseeing compliance monitoring, performance analysis, and drive excellence across the claims value chain
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Ensure Technical QA activities align with group policies and frameworks, align with business objectives, regulatory compliance, and ensure effective risk mitigation
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Stay current with relevant regulatory requirements and ensure all QA and event response arrangements comply with these obligations
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Establish and monitor KPI’s, analyse data, providing insightful reports and recommendations to drive continuous improvement and inform strategic decision-making
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Lead, mentor, and develop a high-performing QA and Event Management team, fostering strong internal and external stakeholder relationships to ensure collaborative success
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Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety protocols
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Be responsible for the ownership, management, mitigation, and resolution of all risks, obligations, issues, and incidents, ensuring complete alignment with the organisation's risk management framework
What experience you’ll bring:
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Relevant Bachelor's degree required (industry certifications desirable), combined with 5+ years of proven experience in Quality Assurance, Operations Management, Business Continuity, or Crisis Management (ideally within insurance or financial services), including 3+ years in a leadership or management role
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Demonstrated expertise in developing, implementing, and managing comprehensive Quality Assurance frameworks and methodologies, along with extensive practical experience in business continuity planning, crisis management, and leading major event response efforts, coupled with in-depth knowledge of motor claims management processes, regulations, and industry best practices
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Exceptional leadership, coaching, and mentoring abilities, with a proven track record of developing high-performing teams.
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Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels
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Demonstrated ability to remain calm, make sound decisions, and lead effectively under pressure during critical incidents, including the ability to quickly absorb & understand specific divisional operations and their associated regulatory landscape
Our perks:
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Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
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Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discount - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Qantas.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
