In-Demand Head of implementation Jobs in Brooklyn, Vic

Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
6h
Head of Implementation
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Work from home
- Parental leave
Head Of Safety & Wellbeing VIC/TAS
Australia Post —Sunshine West VIC
- Full-time
- Leadership
14d
Service Management Lead
Linfox —Essendon Fields VIC
- Full-time
- Management
- Administrative experience
- Parental leave
7d
Senior Manager/Head of Technology Risk
AIA —Melbourne VIC
- Full-time
- AI
- Leadership
- Communication skills
12d
Head of Customer Education
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
7d
Leading Teacher: Head of Learning Area (EAL)
Victorian Government —Melbourne VIC
- Full-time
- Leadership
- Teaching
9d
Manager, Portfolio Execution
UniSuper —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- Parental leave
9d
Head of Omnichannel Transformation
Link Group —Docklands VIC
- CRM software
- Analysis skills
- Financial services
- Parental leave
- Employee assistance program
Talent Manager | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Management
- Data analysis skills
- Recruiting
- Disability insurance
- Parental leave
Head of Sub School (Years 7-9)- LT
Victorian Government —Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- Leadership
13d
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Learning & Development Manager
Hugo Boss —Melbourne VIC
- Full-time
- In-person
- Leadership
- Communication skills
- Employee assistance program
- Referral program
Franchise Operations Manager - Hybrid
Workwear Group —Port Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Work from home
- Employee assistance program
13d
Head of Ecommerce Trade
David Jones —Melbourne VIC
- Management
- Analysis skills
- AI
Head of Curriculum at East Campus (Leading Teacher)
Victorian Government —Melbourne VIC
- Full-time
- Management
- University
- Leadership
10d
Program Performance & Learning Lead
Oxfam —Melbourne VIC
- $114,801.48 a year
- Contract
- Management
- Communication skills
14d
Manager - Technology, Customer & Operations
Maersk —Melbourne VIC
- Full-time
- Management
- PMP
- SQL
- Parental leave
Junior Project Manager (Store Development)
MUJI Retail (Australia) —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Construction experience
- Construction Management
- Work from home
- Employee assistance program
Quick Apply

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Senior Project and Support Manager

VitalHub AU NZ
Melbourne VIC

Quick Apply

Job Details

Full-time
$97,000 - $180,000 a year
6 hours ago

Qualifications

NetSuite
Master's degree
Budgeting
Communication skills
PRINCE2 Certification

Full Job Description

Role Purpose

The Senior Project Manager & Support Manager will be responsible for the successful delivery of complex healthcare technology projects whilst overseeing Business-as-Usual (BAU) customer support services.

The role combines project delivery, customer relationship management, service oversight, operational leadership, and continuous improvement to ensure both project and support functions operate effectively and deliver exceptional outcomes for clients.

The postholder will act as a senior point of contact for customers, internal teams, and key stakeholders, ensuring projects are delivered on time, within scope, and within budget whilst maintaining high levels of customer satisfaction across ongoing support services.

As the organisation continues to grow, the successful candidate will demonstrate the leadership capability to help develop and shape future project management and support teams, contributing to the continued evolution of the Project Management Office (PMO).

Key Responsibilities

Project Delivery

Lead and manage multiple healthcare technology implementation projects simultaneously.
Develop detailed project plans, schedules, milestones, and resource requirements.
Ensure projects are delivered on time, within scope, within budget, and to agreed quality standards.
Coordinate internal resources and third-party suppliers to ensure successful project delivery.
Monitor project progress and proactively address risks, issues, dependencies, and delays.
Manage project scope, change requests, and stakeholder expectations throughout the project lifecycle.
Facilitate effective communication between customers, project teams, and senior stakeholders.
Produce and maintain comprehensive project documentation, plans, reports, and governance records.
Conduct project reviews and lessons learned activities to support continuous improvement.
Measure project performance using appropriate systems, tools, and reporting mechanisms.

Customer Support & Service Management

Oversee Business-as-Usual (BAU) customer support services for existing customers.
Act as an escalation point for customer issues, incidents, and service concerns.
Monitor service performance and customer satisfaction, ensuring service levels are maintained.
Work closely with support, implementation, development, and integration teams to resolve customer issues efficiently.
Identify opportunities to improve support processes, customer experience, and service delivery.
Build and maintain strong customer relationships, acting as a trusted advisor where appropriate.
Ensure customer issues are managed professionally and resolved within agreed timescales.

Financial & Resource Management

Support the Head of Project Management with project financial management and reporting.
Monitor project budgets, resource allocation, planned hours, and actual utilisation.
Ensure project profitability is maintained through effective resource and budget management.
Support revenue recognition activities and professional services reporting.
Assist with forecasting resource requirements across project and support activities.

Governance, Risk & Quality

Maintain project governance standards and PMO best practices.
Proactively identify, assess, manage, and mitigate project and operational risks.
Maintain risk, issue, decision, and action logs.
Ensure all deliverables meet agreed quality standards, customer expectations, and regulatory requirements.
Escalate significant risks, issues, and concerns to senior management where appropriate.
Support the development and continuous improvement of project management and support processes.

Leadership & Stakeholder Management

Act as the primary point of contact for project and support-related matters.
Build strong working relationships with customers, suppliers, and internal stakeholders.
Provide clear and timely updates to customers and senior management.
Prepare and deliver project status reports, performance updates, and executive-level presentations.
Demonstrate leadership capabilities and contribute to the future development of project management and support teams as the organisation grows.
Mentor and support colleagues, promoting collaboration, knowledge sharing, and continuous improvement.

Essential Requirements

MSc in Project Management, Business Management, Healthcare Informatics, or a related discipline.
PRINCE2 Practitioner qualification.
Demonstrable experience working with the In Touch with Health platform, including implementation, configuration, project delivery, customer engagement, and operational support.
Proven experience delivering complex healthcare technology projects.
Experience managing Business-as-Usual (BAU) customer support services.
Strong understanding of project management methodologies, governance frameworks, and best practices.
Excellent stakeholder management skills with experience engaging customers, suppliers, and senior leadership teams.
Experience managing project budgets, resource allocation, financial reporting, and project governance.
Strong risk, issue, dependency, and change management experience.
Excellent communication, presentation, and reporting skills.
Ability to manage multiple competing priorities within a fast-paced environment.
Strong problem-solving and decision-making abilities.
Ability to work independently within a fully remote environment.

Desirable Requirements

Experience using NetSuite, Ruddr, or equivalent project and professional services management tools.
Experience working within NHS, private healthcare, or healthcare software environments.
Experience supporting software implementation, integration, and digital transformation projects.
Experience establishing or developing project management and support functions within a growing organisation.
Demonstrable leadership potential with the ability to build and manage teams in the future.

Pay: $97,000.00 – $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

head of implementation jobs in brooklyn, vic

Senior Project and Support Manager

Head of Implementation

Head Of Safety & Wellbeing VIC/TAS

Service Management Lead

Senior Manager/Head of Technology Risk

Head of Customer Education

Hotel Service Manager

Leading Teacher: Head of Learning Area (EAL)

Manager, Portfolio Execution

Head of Omnichannel Transformation

Talent Manager | Truganina VIC

Head of Sub School (Years 7-9)- LT

Senior Manager, HSQE Services APAC

Learning & Development Manager

Franchise Operations Manager - Hybrid

Head of Ecommerce Trade

Head of Curriculum at East Campus (Leading Teacher)

Program Performance & Learning Lead

Manager - Technology, Customer & Operations

Junior Project Manager (Store Development)

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