In-Demand Ict customer support officer Jobs in Broadmeadows, Vic

Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
18h
Junior ICT Support Officer
Plenty Valley Christian College —Doreen VIC
- Full-time
- No degree
- Communication skills
Quick Apply
9d
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3d
Business Support Officer, SS CCS Workplace Services
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Part-time
- Recruiting
- Communication skills
14d
Business Support Officer, SS CCS Workplace Services
Department of Health —Melbourne City Centre VIC
- Part-time
- Recruiting
- Communication skills
14d
ICT Business Development Manager
Pushtech Solutions Pty Ltd —Melbourne VIC
- $90,000 - $110,000 a year
- Full-time
- CRM software
- Management
- Sales
- Travel reimbursement
Quick Apply
5d
Demand Administrator
Department of Education —Melbourne City Centre VIC
- Full-time
- Management
- Administrative experience
3d
Demand Administrator
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Administrative experience
3d
Business Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
1d
Business Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
1d
Senior Account Executive, Defence - ADF, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
4d

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Service Desk Analyst

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $90,227 a year
3 days ago

Qualifications

Microsoft Outlook
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune
Mobile devices

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $90,227

Grade: PoV3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/002158

The Department of Parliamentary Services delivers impartial, professional, and innovative services to support Victoria’s elected representatives, the democratic process and the Parliament as an institution.
Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued, and supported. We seek to recruit the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.
Our team members are the key to our success and bring new and innovative responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

Service Desk Analyst – Workplace Technology (IT)

Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff
Grade 3.1, $81,496 - $90,227 + %12 superannuation
Hybrid Work (3 days office, up to 2 days remote, aligned with Parliament requirements

The Department of Parliamentary Services

The Department of Parliamentary Services (DPS) provides infrastructure, technology, facilities, and support services to Members of Parliament and parliamentary departments. We work closely with our partners to support the effective operation of Parliament, enabling parliamentary sittings, committee hearings, public access, broadcasting, and internal media and audiovisual services.

We are seeking a customer-focused and technically capable Service Desk Analyst to join our Workplace Technology team. In this role, you'll provide Level 1 and Level 2 ICT support to Members of Parliament, Electorate Officers and Parliamentary Officers, ensuring they have reliable access to the technology and systems that support the work of Parliament every day

About the role

As a Service Desk Analyst, you'll be part of a collaborative IT team delivering responsive and professional support across a diverse technology environment. You'll troubleshoot technical issues, administer workplace technologies, support cybersecurity outcomes, and contribute to continuous improvement across our service. Key responsibilities include:

Providing Level 1 and Level 2 ICT support and incident resolution.
Supporting Microsoft 365, Teams, SharePoint, OneDrive and Outlook
Managing Windows devices, mobile devices and endpoint technologies and supporting meeting rooms, audio-visual and video conferencing solutions.
Administering Microsoft Entra ID, MFA and user access management.
Utilising ServiceNow and ITIL-aligned processes to manage incidents and requests.
Support software licensing, asset management, and technology deployments.
Assisting with onboarding, offboarding, office moves and electorate office transitions

About you

You are a customer-focused IT professional who enjoys solving problems and delivering exceptional service. You're adaptable, work well under pressure, and can communicate technical information clearly to users with varying levels of technical expertise.

To be successful in this role, you will bring:

Experience providing Level 1 and Level 2 ICT support in a service-oriented environment.
Strong knowledge of Microsoft 365 technologies and Windows operating systems.
Experience with Microsoft Intune, Entra ID and modern device management practices.
Knowledge of service management processes and tools, ideally ServiceNow.
Strong communication and stakeholder engagement skills.
Experience supporting collaboration tools, mobile devices, telephony and audio-visual technologies.
An understanding of cybersecurity principles and best practices.
The ability to manage competing priorities while maintaining high service standards.

The Recruitment Process

Application: Submit your CV and a brief cover letter outlining your suitability.

Initial Screening: A 15-minute introductory phone call with our HR team.

Panel Interview: A face-to-face panel interview with key team members.

Final Checks: National Police Check and professional reference checks.

Applications close on Monday, 7 September 2026 at 11:59pm, and applicants may be contacted before the advertisement closes.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Applications close Monday 7 September 2026 at 11.59pm

Posted

25 August 2026

Apply Now

Refine Your Search

ict customer support officer jobs in broadmeadows, vic

Service Desk Analyst

ICT Customer Support Officer

Junior ICT Support Officer

Service Desk Analyst

Business Support Officer, SS CCS Workplace Services

Business Support Officer, SS CCS Workplace Services

ICT Business Development Manager

Demand Administrator

Demand Administrator

Business Analyst

Business Analyst

Senior Account Executive, Defence - ADF, ANZ Public Sector

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