Join us as a Business Analyst, connecting business needs with technology. Shape requirements, analyse solutions, engage stakeholders and drive practical, evidence-based improvements across ICT.
An exciting opportunity exists to join the Corporate Services Division in the IMT Branch, Business Relationship and Engagement Unit as a Business Analyst in an ongoing full-time position.
- Salary: $100,894 to $114,476, plus 12% superannuation
- Employment type: Ongoing
- Usual hours of work: Full time (flexible work arrangements may be available)
Usual work location: East Melbourne / Hybrid
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The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high-quality curriculum, assessment and reporting for all Victorian students birth to 18 years.
Role Purpose
The Business Analyst contributes to the development of technological requirements and the analysis of solutions for the department. The role engages with stakeholders and undertakes business and data analysis to generate insights, inform planning and support future technology scenarios.
As the primary liaison between business divisions and the IMT Branch, the Business Analyst acts as the “front door” to ICT services. The role elicits, clarifies and documents business requirements; captures and triages service requests; supports demand prioritisation; and translates business needs into structured briefs for the Enterprise Architecture Unit and downstream delivery functions.
Working closely with business stakeholders and relevant IMT units, the Business Analyst documents business requirements and supports the development of functional specifications for approved initiatives. The role helps bring together business context, user needs and technical considerations to ensure requirements are clearly defined, understood and ready to inform solution design and delivery.
The Business Analyst facilitates collaboration among business stakeholders, technical specialists and delivery teams to establish a shared understanding of problems, desired outcomes, dependencies, risks and constraints. The role supports options analysis, process improvement, benefits identification, and the development of business cases and recommendations, ensuring proposed solutions are evidence-based, fit for purpose and aligned with departmental architecture, security, information management and governance requirements.
By building strong relationships with divisional stakeholders, the Business Analyst brings critical business context into ICT planning and decision-making.
By building strong relationships with divisional stakeholders, the Business Analyst brings critical business context into ICT planning and decision-making. The role supports a clear and well-structured intake process, contributes to implementation of the VCAA ICT Strategy and roadmap, and promotes continuous improvement in business analysis, demand intake and service planning practices across the branch.
Attributes
To be successful in this role, you will bring strong business analysis, stakeholder engagement and problem-solving capability within a complex ICT environment. You will be a collaborative and customer-focused professional who can work across business and technical teams to clarify needs, improve demand intake and support practical, well-informed technology solutions.
You will be confident engaging with stakeholders to elicit, analyse and document business requirements, and working with business areas and relevant IMT units to support the development of functional specifications for approved initiatives. You will be able to translate business needs into clear, structured artefacts that support sound decision-making, solution design and delivery.
You will ideally demonstrate:
- experience in business analysis, ICT stakeholder engagement or a similar role in a complex environment
- the ability to build and maintain strong relationships with busin ess stakeholders and act as a trusted point of contact for ICT-related requests
- experience in demand management, intake processes, requirements gathering or service request triage
- strong facilitation, communication and documentation skills
- the ability to document business requirements clearly and support the development of functional specifications in collaboration with business stakeholders and technical teams
- the ability to translate business needs into clear technical requirements and explain technology concepts in language suitable for non-technical audiences
- experience analysing business processes, systems and datasets to identify issues, dependencies, risks and improvement opportunities
- the ability to prepare high-quality artefacts such as business requirements, process maps, options analyses, briefing papers, business cases, user stories and recommendations
- sound analytical, critical-thinking and problem-solving skills, including the ability to assess options and make evidence-based recommendations
- an understanding of enterprise architecture, technology delivery lifecycles, information management, cybersecurity, privacy and ICT governance principles
- the ability to support consistent ways of working across the unit and broader branch, including improvements in business analysis practices, demand intake, service planning and stakeholder engagement
- strong organisational skills and the ability to manage competing priorities, ambiguity and changing requirements while maintaining a focus on business outcomes
- a commitment to customer service, continuous improvement, inclusive stakeholder engagement and the Victorian Public Sector Values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.
Qualifications and Experience
Essential
- 3-5 years' experience in business analysis, ICT stakeholder engagement or a similar role in a complex environment.
- Demonstrated success building and maintaining strong relationships with business stakeholders, including senior stakeholders.
- Experience acting as a key point of contact for ICT demand, service requests, intake or stakeholder engagement processes.
- Strong facilitation, communication and documentation skills.
- Experience in demand management, project intake, service request triage or requirements analysis.
- Demonstrated ability to elicit, analyse and clearly document business requirements.
- Demonstrated ability to work with business stakeholders and relevant technical teams to support the development of functional specifications for approved initiatives.
- Proven ability to translate between business and IT language.
- Proven ability to translate complex business needs into clear technical requirements and communicate technology concepts in language appropriate for non-technical audiences.
- Experience analysing business processes, systems and datasets to identify issues, dependencies, risks, improvement opportunities and actionable insights.
- Ability to prepare high-quality artefacts such as business requirements, process maps, options analyses, briefing papers, business cases, user stories and recommendations.
- Sound analytical, critical-thinking and problem-solving skills, including the ability to evaluate solution options and make evidence-based recommendations.
- Understanding of enterprise architecture, technology delivery lifecycles, information management, cybersecurity, privacy and ICT governance principles.
- Demonstrated ability to support consistent ways of working across teams, including improvements to business analysis practices, demand intake, service planning and stakeholder engagement approaches.
- Demonstrated ability to manage competing priorit ies, ambiguity and changing requirements while maintaining attention to detail and a strong focus on business outcomes.
- Strong commitment to customer service, continuous improvement, professional integrity and inclusive stakeholder engagement.
- Bachelor's degree in information technology, business or a related field, or equivalent experience.
Desirable
- Experience working in government, education or another large, complex organisation.
- Understanding of government or education sector complexity, accountability requirements and governance arrangements.
- Business relationship management or business analysis certification.
- Knowledge of contemporary delivery approaches, including Agile, hybrid and traditional project methodologies.
- Experience using data analysis and visualisation tools, including advanced Excel functions such as pivot tables, formulas and charts.
How to Apply
Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description.
About the Division
The Corporate Services Division supports the VCAA in delivering high-quality services through strong governance, operational support and enabling functions.
The IMT Branch plays a key role in supporting the organisation's digital, technology and information management needs.
Within the IMT Branch, the IT Projects Unit is responsible for leading and delivering complex ICT projects that support organisational priorities and contribute to implementation of the VCAA ICT Strategy and roadmap. The unit works across business and technical teams to provide structured project management, strengthen governance, coordinate delivery resources and support consistent, transparent and disciplined project delivery practices across the branch.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Chris Hofmann, Chief Information officer, via email [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Thursday, 10 September 2026.
