Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
AVANI Living Queens Wharf Residences and are seeking a dedicated Resident Service Agent to join our team on a full-time basis.
The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.
Key Responsibilities Include:
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Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
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Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
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Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
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Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
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Maintain knowledge of the local area and services to provide recommendations and directions to residents.
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Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
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Assist with organising events or activities for residents, enhancing their overall living experience.
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Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
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Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.
Shift Details (subject to change):
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Rotating roster across Monday to Friday
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Shift times scheduled within 8:00am to 6:00pm
Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour
Qualifications
To be successful in this role you will have:
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Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
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Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, guests, and colleagues.
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Strong problem-solving skills and a proactive approach to resolving issues efficiently and effectively.
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Ability to multitask and manage competing priorities in a fast-paced environment while maintaining a positive attitude.
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High attention to detail and strong organisational skills to ensure all requests and tasks are handled promptly.
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A friendly, approachable demeanour with a commitment to providing outstanding customer service.
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Basic knowledge of building operations, maintenance, and safety procedures is a plus.
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Proficiency in Microsoft Office Suite and experience with resident management systems or similar software is an advantage.
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A flexible, team-oriented attitude with a willingness to contribute to a collaborative work environment.
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A passion for hospitality and a genuine desire to enhance the living experience for residents.
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Availability to work full-time hours, Monday to Friday, with the ability to adapt to occasional schedule changes as needed.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
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Career Growth: Learning and development programs to boost your career.
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Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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Global Perks: International accommodation discounts across our hotel brands.
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Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
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Experiences: Discounted entertainment and activities.
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Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
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Generous Leave: Parental and birthday leave.
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Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
