Experience EssentialPosition Summary
The Administration Officer provides efficient administrative and operational support to ensure the smooth day-to-day functioning of the organisation. Working under general direction, the role is responsible for delivering high-quality administrative services, maintaining accurate records, supporting staff and clients, and assisting with office operations.
The Administration Officer acts as a key point of contact for clients, employees and external stakeholders, providing professional customer service while ensuring confidentiality, accuracy and compliance with organisational policies and procedures.
Key Responsibilities Administration
- Provide general administrative support to management and operational staff.
- Answer and direct incoming telephone calls and emails.
- Welcome clients, visitors and stakeholders in a professional manner.
- Prepare correspondence, reports, forms and other business documents.
- Maintain accurate electronic and hard copy filing systems.
- Process and maintain client and employee records.
- Perform data entry and ensure information is accurate and up to date.
Office Operations
- Maintain office supplies and place orders as required.
- Coordinate appointments, meetings and room bookings.
- Assist with travel arrangements and scheduling where required.
- Support the smooth operation of the office and administrative systems.
- Assist with the preparation and distribution of documents.
Client and Staff Support
- Respond to general enquiries from clients, families and employees.
- Provide administrative support for onboarding and compliance documentation.
- Assist with maintaining staff records and training documentation.
- Support service delivery by liaising with internal teams and external providers.
Financial Administration
- Assist with invoice processing and record keeping.
- Maintain petty cash and administrative financial records where required.
- Support payroll administration by processing timesheets and related documentation.
- Maintain accurate administrative registers and records.
Compliance
- Ensure all documentation complies with organisational policies and legislative requirements.
- Maintain confidentiality of client and employee information.
- Follow Work Health and Safety (WHS) policies and procedures.
- Report incidents, hazards and concerns promptly.
- Participate in mandatory training and continuous improvement activities.
Skills and Experience Essential
- Previous experience in an administrative or office support role.
- Excellent communication and customer service skills.
- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office (Word, Excel and Outlook).
- Ability to prioritise tasks and meet deadlines.
- Ability to work independently and as part of a team.
Desirable
- Experience within the disability, community services or home care sector.
- Knowledge of the SCHADS Award and NDIS environment.
- Experience using rostering or client management software.
Key Competencies
- Professional communication.
- Customer service focus.
- Organisation and planning.
- Attention to detail.
- Confidentiality and integrity.
- Teamwork and collaboration.
- Initiative and problem-solving.
- Computer literacy.
Reporting To
- Team Leader
- Operations Manager
Hours of Work
Hours will be worked in accordance with operational requirements.
Equal Opportunity
The organisation is committed to providing an inclusive, respectful and safe workplace that values diversity and promotes equal employment opportunities.
Job Type: Casual
Pay: $29.45 – $30.00 per hour
Benefits:
Application Question(s):
- Do you have your own personal car?
Licence/Certification:
- Police Check (Preferred)
- First Aid Certification (Preferred)
- CPR Certification (Preferred)
- Blue Card (Working W/ Children) (Preferred)
- Yellow Worker Screening Card (Preferred)
Work Location: In person
