JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves: Supporting our Federal Government client, you'll play a vital role in coordinating emergency management functions across a diverse portfolio of owned properties and leased premises. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this position is central to ensuring the safety, continuity, and operational excellence of critical facilities. You'll work closely with the Emergency Management Facilities Manager to administer and coordinate emergency management services, resolve on-site challenges with minimal disruption to business-as-usual activities, and maintain adherence to agreed programs and timelines. Your role involves partnering with stakeholders to deliver exceptional customer service, managing contractor performance, and serving as a key point of contact for emergency management matters. You'll also support the implementation of property risk management programs, ensure compliance with WH&S, environmental, and risk management policies, and maintain accurate records in property and compliance databases. This is a dynamic position for someone who thrives in fast-paced environments and is committed to keeping people safe while maintaining the highest standards of facility operations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an excellent opportunity to grow within the emergency management and facilities management field.
An Overview of the role: Coordinate emergency management services as delegated by the Emergency Management Facilities Manager, resolving on-site difficulties promptly with minimum disruption to business-as-usual activities
Manage contractor performance and work collaboratively with service providers to handle escalations related to client complaints, ensuring works are completed efficiently and to required standards
Deliver excellent customer service as the primary point of contact for emergency management matters, proactively engaging stakeholders and building effective relationships across client entities
Ensure compliance with all WH&S, environmental, and risk management policies and procedures, following established escalation and incident reporting procedures while assisting in property risk management program implementation
Complete, update, and maintain web-based management information systems, uploading property documentation and ensuring data accuracy to facilitate timely payment processing
Sounds like you? This is what we are looking for: Australian Citizenship (mandatory requirement) with strong administration and communication skills, demonstrating a customer service focus and keen attention to detail
Ability to manage multiple priorities concurrently within tight operational deadlines while working with minimal supervision and quickly grasping new concepts
Highly organized with excellent verbal and written communication skills, coupled with proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and internet research tools
Self-motivated, confident, and able to adapt to rapidly changing situations with efficient keyboard and data entry skills
Prior experience in facilities management, property management, hospitality, or a related field preferred, along with knowledge of local occupational health and safety requirements and critical facilities management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
