In-Demand Senior subscription retention lead Jobs in Australia

Senior Subscription Retention Lead
ALIFEPLUS PTY LTD —Remote
- $53,000 - $85,000 a year
- Part-time
- Remote
- Communication skills
Quick Apply
Senior Manager Subscription Growth
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Management
- Marketing
- AI
- Parental leave
1d
Head of Transformation Enablement (Consumer)
Superloop —Melbourne VIC
- Hybrid work
- Customer service
- No degree
- AI
3d
Customer Success & Service Manager
Tes Global —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Leadership
Quick Apply
Sales Director, MSP
AvePoint —Sydney NSW
- Hybrid work
- CRM software
- Sales
- Health insurance
- Tuition reimbursement
Quick Apply
Sr. Manager, Customer Success
G-P —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Dental insurance
Quick Apply
4d
Marketing Manager - Loyalty
Endeavour Foundation —Cannon Hill QLD
- Full-time
- Hybrid work
- CRM software
- Management
- Team management
- Health insurance
- Employee assistance program
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Head of Education Services
MYOB —Melbourne VIC
- Hybrid work
- ERP systems
- AI
- Parental leave
Head of Education Services
Axsys —Melbourne VIC
- ERP systems
- AI
- Parental leave
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Product Manager - Subscriptions Lifecycle
Canva —Sydney NSW
- Full-time
- Product management
- Parental leave
Quick Apply
Digital Designer - UI & Campaign
My Muscle Chef —Yennora NSW
- Full-time
- Hybrid work
- Gym membership
Quick Apply
3d
Mid / Senior Growth Manager ( App )
Everis —Australia
- $30,000 - $50,000 a year
- Choose your own hours
- Remote
- English
- Research
- Analysis skills
- Work from home
Quick Apply
Senior CRM Manager
Envato —Australia
- Full-time
- Remote
- CRM software
- Research
- Analysis skills
- Work from home
- Parental leave

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Senior Subscription Retention Lead

ALIFEPLUS PTY LTD
Remote

Quick Apply

Job Details

Part-time | Full-time | Contract
$53,000 - $85,000 a year

Qualifications

Pricing
Shopify
Communication skills

Full Job Description

We are looking for a senior retention professional to improve repeat purchase rates, reduce subscription churn, and increase customer lifetime value for a growing direct-to-consumer meal delivery business.

This is not an email marketing or Klaviyo execution role. Email and SMS may support the strategy, but the main responsibility is to diagnose retention problems and lead measurable initiatives across the full customer lifecycle.

Key Responsibilities

Own repeat purchase, subscription retention, churn, and customer lifetime value performance
Analyze customer, order, subscription, cancellation, and cohort data
Identify why customers do not reorder or cancel their subscriptions
Build and prioritize a retention roadmap based on commercial impact
Improve subscription mechanics, including pause, skip, save offers, cancellation journeys, failed-payment recovery, and reactivation
Develop behavioral customer segments based on purchasing patterns, churn risk, preferences, and customer value
Design loyalty, referral, bundling, and retention offer strategies
Identify customer experience, product, delivery, pricing, or support issues affecting retention
Coordinate retention initiatives across customer support, operations, product, technology, acquisition, and marketing
Measure results through repeat purchase, churn, retention, and CLTV metrics

Requirements

Demonstrated experience owning retention outcomes for a subscription or repeat-purchase e-commerce business
Proven improvement in repeat purchase rate, churn, subscription retention, or CLTV
Experience executing retention initiatives beyond email and SMS
Strong cohort analysis and customer segmentation skills
Hands-on experience improving subscription journeys or mechanics
Ability to work cross-functionally with support, operations, product, and marketing teams
Strong commercial judgment and ability to prioritize initiatives based on expected impact
Clear communication and reporting skills

Experience in meal delivery, food, grocery, supplements, wellness, or consumer packaged goods is highly preferred.

Experience with Klaviyo, Shopify, or other CRM platforms is helpful but is not the main qualification.

This Role Is Not Suitable For

Candidates whose experience is mainly building email flows or campaigns
Email designers, copywriters, or newsletter managers
Applicants whose primary proof is email-attributed revenue, open rates, or click rates
Candidates who have not directly owned retention, churn, repeat purchase, or CLTV outcomes

Application Questions

Please include answers to the following:

What repeat purchase, churn, retention, or CLTV metric have you personally improved? Include the starting point, final result, actions taken, and timeframe.
Describe one retention initiative you executed outside email or SMS.
Describe one subscription mechanic you built or improved.
Describe one cohort or behavioral segmentation analysis you performed and the action that followed.
What percentage of your recent work focused on email/SMS execution versus broader retention strategy and cross-functional work?

Pay: $53,000.00 – $85,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

senior subscription retention lead jobs in australia

Senior Subscription Retention Lead

Senior Manager Subscription Growth

Head of Transformation Enablement (Consumer)

Customer Success & Service Manager

Sales Director, MSP

Sr. Manager, Customer Success

Marketing Manager - Loyalty

Customer Success Manager, APAC

Head of Education Services

Head of Education Services

Sr. Manager, Customer Success & CX, APAC

Product Manager - Subscriptions Lifecycle

Digital Designer - UI & Campaign

Mid / Senior Growth Manager ( App )

Senior CRM Manager

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