In-Demand Senior service Jobs in Ashmore Qld

Customer Service Manager
Grounded Packaging Pty Ltd —Miami QLD
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Free parking
- Work from home
Quick Apply
Senior Commercial Research Officer
Griffith University —Southport QLD
- $117,579 - $154,759 a year
- Full-time
- Hybrid work
- Research
- Administrative experience
- Analysis skills
- Work from home
- Parental leave
Quick Apply
19h
Hostel Manager
Tequila Sunrise Hostel —Gold Coast QLD
- From $80,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
13d
HSM Compliance Officer
Bond University —Robina QLD
- $90,587.42 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Free parking
- Work from home
7d
Practice Manager
Shrink & Co. —Robina QLD
- From $80,000 a year
- Call employer
- Management
- EMR systems
- Front desk
Quick Apply
Real Estate Sales Associate
AVEO —Southport QLD
- $76,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Quick Apply
11d
Senior Asset Management Officer
City of Gold Coast —Bundall QLD
- From $111,401 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Business
- Work from home
4d
Senior Retail Supervisor
Bunnings —Pimpama QLD
- Full-time
- Customer service
- Leadership
- Café
- Parental leave
14d
Senior Manager, Customer Care – South Pacific
Travel + Leisure Co. —Bundall QLD
- Full-time
- Customer service
- Analysis skills
- Financial services
Quick Apply
3d
Senior Case Manager
Queensland Government —Gold Coast QLD
- Temporary
- Management
- Business
11d
Senior Planner
City of Gold Coast —Bundall QLD
- $111,401 - $117,924 a year
- Full-time
- Hybrid work
- Education
- Organisational skills
- Communication skills
- Free parking
- Work from home
19h
Casual senior stylist
Edna violet Hair and Beauty Parlour —Robina QLD
- $37 - $40 an hour
- Part-time
- In-person
Quick Apply
Centre Manager, Griffith Head and Neck Centre
Griffith University —Southport QLD
- $117,579 - $154,759 a year
- Part-time
- Research
- Business development
- University
- Work from home
Quick Apply
6d
Territory Manager
Veolia Environmental Services —Burleigh Heads QLD
- Management
- Salesforce
- Organisational skills
- Fuel card
- Parental leave
Venue Manager & Assistant Venue Manager
Artesian Hospitality —Surfers Paradise QLD
- $75,000 - $110,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick Apply
14h
Senior Chef - Commune
Commune Espresso —Burleigh Heads QLD
- $35 - $45 an hour
- Day shift
- Cooking
- In-person
- Kitchen experience
Quick Apply
14d
Senior Accessibility Adviser
City of Gold Coast —Bundall QLD
- From $111,401.36 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Work from home
4d
Senior Housing Officer (Outreach and Frontline Services)
Queensland Government —Gold Coast QLD
- Temporary
13d
Team Leader - Upper Coomera
Lives Lived Well —Upper Coomera QLD
- Leadership
19h
Senior Practitioner - Dual Diagnosis - Burleigh Heads
Lives Lived Well —Burleigh Heads QLD
- $115,290 - $120,406 a year
- Psychology
- Social Work
- Communication skills
- Employee assistance program
19h

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senior service jobs near ashmore qld

Customer Service Manager

Grounded Packaging Pty Ltd
Miami QLD

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Free parking
Work from home

Qualifications

Multilingual
Sales
Customer service
Analysis skills
Data entry

Full Job Description

About Us

Grounded makes sustainable packaging simple, transparent, and accessible. We build tools that help brands discover, understand, and order the most interesting packaging materials on the planet. We streamline a complex process for our customers by providing a platform for businesses of all sizes to seamlessly manage their packaging.

About the Role

As the Customer Service Manager, you will work cross-functionally with our Head of Operations and Account Managers to support the delivery of a consistently high-quality customer experience. This is a hands-on execution role focused on completing primarily APAC, and select global, customer operational tasks, ensuring day-to-day customer needs are actioned accurately and on time.

You will closely support our Gold Coast–based Head of Operations and APAC Senior Account Manager in a fast-paced, scaling environment, taking ownership of tactical customer operational tasks and helping ensure nothing falls through the cracks. This role suits someone with a customer service and operations background who enjoys being close to customers, communicating directly with them, solving practical problems, and executing at pace.

As a fast-growing business, there may be opportunities over time for the right person to gain exposure to broader regional operations leadership as the business evolves.

Key Focus

The core focus of this role is hands-on execution of customer operational tasks to ensure our APAC customers receive timely, accurate, and responsive support.

Customer Service Leadership & Operations: Direct day-to-day regional customer service operations, serving as the final escalation point for complex client inquiries, high-value accounts, and critical operational resolution.
Process Governance & Optimisation: Establish, refine, and enforce customer service standards, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs) to support scalable business growth across APAC.
APAC Account & Client Retention Strategy: Oversee regional customer account management across the APAC e-commerce and retail landscape, partnering with sales leadership to drive client satisfaction, repeat business, and long-term retention.
Operational Resource & Workflow Management: Manage capacity planning, workflow distribution, and operational efficiency within the regional customer service function to maintain service excellence and drive performance metrics.
Cross-Functional & Sales Alignment: Drive strategic alignment between customer service, sales, and supply chain operations to ensure seamless execution of B2B/e-commerce orders and regional client commitments.

What You’ll Do

Direct the end-to-end quote-to-cash lifecycle, establishing quality standards across quoting, delivery coordination, and billing.
Serve as the primary operational lead for key accounts, directing client communications and ensuring service excellence.
Lead the resolution of complex client disputes and operational bottlenecks, implementing strategies to prevent recurring failures.
Partner with Sales and Operations leadership to streamline service delivery and optimise the regional customer experience.

About You

3+ years’ experience in Customer Service, Operations, or a similar customer operations-focused role.
Strong attention to detail with a process-oriented mindset and a desire to improve how things are done to deliver an excellent customer experience.
Comfortable and confident communicating directly with customers and internal stakeholders.
Able to work at pace in a time-sensitive, agile environment where priorities can shift.
Proactive, organised, and able to manage multiple tasks and priorities effectively.
Prior experience in a start-up or scale-up environment is desirable.

Perks

Incentive bonus scheme paid monthly
Optional WFH Fridays & Friday afternoons off (we all finish at 2pm)
Working with our friendly, hardworking team in our new office right in the heart of Miami, QLD
Work Laptop
Regular team events
Free parking

The successful candidate will bring a mix of commercial awareness, attention to detail, and a practical approach to solving problems as they arise. There is opportunity for learning and development over time as the business continues to grow.

You must also have a passion for sustainability and making a positive impact. Only candidates with a cover letter outlining why they’re right for the role will be considered.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Work from home

Experience:

Customer service: 3 years (Preferred)

Work Location: Hybrid remote in Miami QLD 4220

Quick Apply

Refine Your Search

senior service jobs in ashmore qld

Customer Service Manager

Senior Commercial Research Officer

Hostel Manager

HSM Compliance Officer

Practice Manager

Real Estate Sales Associate

Senior Asset Management Officer

Senior Retail Supervisor

Senior Manager, Customer Care – South Pacific

Senior Case Manager

Senior Planner

Casual senior stylist

Centre Manager, Griffith Head and Neck Centre

Territory Manager

Venue Manager & Assistant Venue Manager

Senior Chef - Commune

Senior Accessibility Adviser

Senior Housing Officer (Outreach and Frontline Services)

Team Leader - Upper Coomera

Senior Practitioner - Dual Diagnosis - Burleigh Heads

I want to receive the latest job alert for senior service in ashmore qld

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