In-Demand Assistant & transformation program Jobs

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Customer Service Representative - Tamworth

Department of Customer Service -
Tamworth NSW

Apply Now

Job Details

Part-time
$74,118 - $90,386 a year
5 hours ago

Benefits

Employee assistance program

Qualifications

Customer service
Computer skills
Communication skills

Full Job Description

Department of Customer Service

Reference number

req53360

Occupation

Customer Service Attendant EOI

Work type

Part-Time

Location

Tamworth & North West NSW

Salary Information

$74,118 - $90,386 plus super

Closing date

07 August 2026 at 10:00am

Customer Service Representative and Talent Pool Opportunities
Location: Tamworth Service Centre
SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loading
Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week).

Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.

This recruitment activity will be used to create a talent pool for future full time, part time ongoing, temporary and casual roles at this specific location and immediate surrounds and is valid for a period of up to 18 months.

Looking for a part-time opportunity that offers variety and the chance to support your local community? Join our Tamworth Service Centre.

About you

You're customer-focused, adaptable, and enjoy helping others. You communicate confidently, stay calm under pressure, and thrive in a fast-paced environment where no two days are the same. Most importantly, you're passionate about delivering exceptional service and supporting customers to find the right solutions.

What You’ll Bring

To succeed in this role, you’ll need:

A genuine passion for customer service and strong communication skills

The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment

Strong attention to detail and confidence handling complex enquiries

Intermediate computer skills and the ability to navigate multiple systems efficiently

A clear understanding of handling confidential and personal information responsibly

A collaborative mindset and commitment to supporting team success

The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience

Your Impact

As a Customer Service Representative, you'll be the first point of contact for customers, providing support, advice and solutions across a range of enquiries. Through every interaction, whether face to face or over the phone, you'll help create a positive customer experience while contributing to an efficient and welcoming team environment.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Thursday 6 August 2026 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

Apply Now

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