About Shangri-La Group
Shangri-La Group owns and operates more than 100 hotels and resorts across five distinct brands: Shangri-La Hotels and Resorts, Shangri – La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders Hotels.
Our properties are located in some of the world’s most desirable destinations, spanning Asia Pacific, North America, the Middle East, and Europe, delivering exceptional hospitality and memorable guest experiences.
Shangri-La’s Global Sales Office (GSO), based in Sydney, is seeking a highly organised and proactive Sales Coordinator to support our Global Sales team in driving business to more than 100 hotels worldwide.
This is a varied and dynamic role that combines sales administration, client support, reporting, project coordination, and event management. You will play a key role in ensuring the smooth day-to-day operation of the Global Sales Office while providing valuable support to the sales team and assisting with client events, showcases, and familiarisation trips throughout the year.
Reporting directly to the Director of Global Sales, this position offers an excellent opportunity to develop your career within one of the world’s leading luxury hospitality groups.
Key Responsibilities
Manage incoming enquiries, assisting clients and supporting business development opportunities.
Process invoices and assist with financial administration, including expense management and preparation of documentation for accounting purposes.
Provide general administrative support to ensure the efficient day-to-day operation of the office.
Maintain office supplies, equipment, and vendor relationships.
Develop and maintain strong relationships with clients and industry partners.
Provide sales administration support, including maintaining Salesforce records and coordinating the distribution of sales leads to hotels.
Provide support to the sales team through reporting, administration, and project coordination, while proactively identifying opportunities, implementing improvements, and contributing innovative ideas to help drive the overall team revenue performance and achieve the business objectives.
Compile and update quarterly corporate, mice and leisure client review reports.
Support Agency360 analysis and reporting to identify opportunities to increase corporate revenue and room night production.
Assist with the launch and management of corporate RFP processes. Training on Lanyon will be provided.
Support the preparation of sales presentations, client meetings, showcases, and familiarisation trips.
Maintain regular communication with hotels and Regional Sales Offices worldwide to maximise opportunities from the Australian /New Zealand market.
Assist with annual sales showcases and client events in Sydney and Melbourne, including project management and event coordination.
Support sales activities, and reporting initiatives across the GSO network.
Skills & Experience
Full working rights in Australia.
Previous experience in hospitality, sales support, administration, or a related field.
Exceptional organisational skills with strong attention to detail and follow-through.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong interpersonal skills with a collaborative and positive approach to teamwork.
Professional communication skills, both written and verbal.
Confident interacting with stakeholders at all levels, internally and externally.
Proactive, solution-oriented mindset with the ability to work independently.
Flexibility to attend events and occasional weekend activities as required.
Ability to work within designated budgets and manage expenditure responsibly.
Proficiency in Microsoft Office.
Experience with Salesforce is preferred.
Knowledge of Lanyon and Agency360 would be advantageous but is not essential.
If you are an organised, enthusiastic, and detail-oriented professional looking to build your career in global hospitality sales, we would love to hear from you.
