In-Demand Technical support Jobs in Docklands, Vic

ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
8d
IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
7d
IT Specialist, Regional Support
Saputo Inc. —Melbourne VIC
- Full-time
- Azure
- Warehouse
- APIs
1d
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
7d
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
3d
Level 3 Senior Product Technical Support Engineer, AVP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- Engineering
1d
Senior Systems Administrator
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Annual leave
- On-the-job training
7d
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
8d
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Student – Casual Technical Support
Machinery Company —Melbourne VIC
- $34 - $35 an hour
- Part-time
- Hand tools
Quick Apply
1d
Lead ICT Support Technician
OneWorld Rental - Global Technology Hire —Mordialloc VIC
- $75,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick Apply
15h
IT Field Technician
ITECHNOLOGY AUSTRALIA —Victoria Park VIC
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
3d
IT Support Technician
Microcel —Tarneit VIC
- Up to $50 an hour
- Full-time
- English
- Administrative experience
- In-person
Quick Apply
7h
IT Technician
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
2d
Desktop Support Officer - Site Lead (Education)
Centorrino Technologies —Deer Park VIC
- $80,000 - $100,000 a year
- Full-time
- Communication skills
Quick Apply
4d
IT Service Desk Analyst
Mercy Health Australia —Richmond VIC
- $72,000 a year
- Full-time
- Communication skills
- Time management
2d
ICT Technician - Term 4 start
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Customer service
- Communication skills
2d
System Administrator
Lai Switchboards Australia —Epping VIC
- $78,000 - $84,000 a year
- Overtime
- Analysis skills
- No degree
- In-person
- Paid training
- Employee assistance program
Quick Apply
2d

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technical support jobs near docklands, vic

ICT Customer Support Officer

Melgrand -
Thornbury VIC

Quick Apply

Job Details

Full-time
$78,000 - $85,000 a year
8 days ago

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full Job Description

About the Role

We’re seeking a proactive and customer-focused IT Support Officer to provide reliable, high-quality technical support across Melgrand’s national operations.

In this hands-on role, you’ll be responsible for delivering Level 1–2 IT support, managing helpdesk requests, maintaining IT systems and hardware, and ensuring our teams have the tools and support they need to operate effectively. You’ll play a key role in resolving day-to-day technical issues, supporting business applications, and contributing to a seamless technology experience for all staff.

Main Tasks and Responsibilities

Provide Level 1–2 technical support to users, diagnosing and resolving hardware, software, system and connectivity issues.

Deliver timely, clear, and professional communication to users throughout the support process.

Support core business systems including intranet, workforce management, booking platforms, and ticketing systems.

Manage user accounts, permissions, and access requests in line with internal processes.

Diagnose hardware and peripheral equipment issues and coordinate or undertake the repair, replacement and configuration of terminals, printers, modems and other end-user devices.

Designing and maintaining websites.

Implementing computer networks.

Assist with the configuration and ongoing support of network connectivity and related ICT infrastructure.

Assist with IT projects, system improvements, testing, and rollout activities.

Assess software and hardware requirements and recommend appropriate solutions to resolve user and system issues.

Support onboarding of new staff, including system access, device setup, and induction assistance.

Manage helpdesk requests from initial diagnosis through to resolution or escalation and maintain accurate records of incidents and solutions.

Maintain technical documentation, user guides and records of recurring technical issues and resolutions.

Relevant Qualifications

Qualifications in Information Technology or a related discipline.

Relevant Experience

Relevant experience in ICT Customer Support.

Minimum of 4 years of?relevant work experience in ICT customer support, helpdesk or a related technical support environment.

Demonstrated experience providing Level 1–2 support across hardware, software, applications and end-user devices.

Experience troubleshooting technical issues and supporting business systems and user access.

Relevant Skills

Understanding of basic networking and end-user technology support.

High attention to detail and a structured approach to documentation.

Excellent communication and customer service skills with a user-first mindset.

Strong troubleshooting skills across devices, systems, and applications.

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

ICT Customer Support Officer

IT Systems Support Analyst

IT Specialist, Regional Support

Part Time - Field Computer/IT Technician

Service Desk Analyst (VIC)

Level 2 IT Support (MSP)

Level 3 Senior Product Technical Support Engineer, AVP

Senior Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

Senior System Development Engineer, Core Networking (Relocation support available)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Student – Casual Technical Support

Lead ICT Support Technician

IT Field Technician

IT Support Technician

IT Technician

Desktop Support Officer - Site Lead (Education)

IT Service Desk Analyst

ICT Technician - Term 4 start

System Administrator

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