In-Demand Technical support Jobs in Docklands, Vic

Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
1d
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
14d
Linux Systems Administrator
Leidos —Melbourne VIC
- Full-time
- Leadership
- Annual leave
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
9d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
6d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Desktop Support Officer - Site Lead (Education)
Centorrino Technologies —Deer Park VIC
- $80,000 - $100,000 a year
- Full-time
- Communication skills
Quick Apply
1d
IT Field Technician
ITECHNOLOGY AUSTRALIA —Victoria Park VIC
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
15h
Network Administrator
ARIMGSAS —Melbourne VIC
- $82,000 - $92,000 a year
- Full-time
- Management
- Computer Science
- ERP systems
- Annual leave
- Work from home
Quick Apply
16h
IT Service Desk Analyst
Mercy Health Australia —Richmond VIC
- $72,000 a year
- Full-time
- Communication skills
- Time management
9h
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
1d

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Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
Own the queue, then own your own projects, then pick the area you want to go deep in. Melbourne | Hybrid - work from home ~90% of the time, with client visits…
$70,000 - $80,000 a year
1d

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Installer Support, Technical Specialist

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Birthday leave
Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

CRM software
Japanese
Microsoft Office
Vietnamese
Electrical systems
Communication skills

Full Job Description

What to Expect

Tesla's Energy team is growing fast, and we need a technically minded, customer-focused problem solver to match. In this role, you'll be the front line of support for Tesla's Energy product lines, bringing the technical acumen to diagnose and resolve complex issues alongside the communication skills to make every customer interaction count. You'll work closely with Sales, Operations, and Service teams to proactively improve the owner experience for a rapidly expanding customer base.

You thrive with autonomy, take initiative without being asked, and hold yourself to a high standard whether working independently or as part of a team. You proactively seek out opportunities to improve processes and customer outcomes, complete daily tasks accurately with minimal oversight, and are driven by a genuine desire to exceed customer expectations at every turn.

What You'll Do

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required
Educate installers and customers to ensure they have full confidence in their energy storage systems
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed
Accurately log all interactions and resolutions into our CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction

What You'll Bring

Minimum 2 years’ experience in a contact centre or customer-facing technical support role
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism
Strong written and verbal English communication skills across both voice and written channels
Experience with CRM systems and MS Office Suite
Ability to manage multiple priorities and meet deadlines in a structured environment
Collaborative team player willing to support and mentor others

Preferred

Background in the energy industry, electrical systems, or energy storage
Understanding of distributed generation and/or energy storage systems
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days
Employee Vehicle Loan Program
Novated Leasing (AU only)
Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
Health insurance discounts (AU only)
Bike to work – $10 per day if you cycle to work
Employee Assistance Program - Free and confidential counselling for all staff and their families
Annual Flu Vaccines
Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Installer Support, Technical Specialist

Level 2 IT Support (MSP)

Director, Service Delivery Support (ICT systems)

Linux Systems Administrator

Technical Services Support

Technical Support Specialist (TSS) – Dairy Automation

Data Center IT Support Engineer, MEL - DCO

Finance Business Applications Specialist - IT

Senior Systems Administrator

Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Senior System Development Engineer, Core Networking (Relocation support available)

Desktop Support Officer - Site Lead (Education)

IT Field Technician

Network Administrator

IT Service Desk Analyst

IT Support Technician

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