In-Demand Case manager Jobs in Indooroopilly, Qld

Medical Case Manager
Allianz —Brisbane QLD
- Full-time
- Customer service
- Case management
- Communication skills
- Travel reimbursement
1h
Counsellor Domestic and Family Violence
Anglicare Southern Queensland —Eight Mile Plains QLD
- From $53.42 an hour
- Full-time
- Psychology
- Social Work
- Health insurance
- Employee assistance program
15h
Principal Advisor Safety Health and Wellbeing
Queensland Government —Brisbane QLD
1d
Expert - Software Implementation (Hybrid Work Schedule)
Quorum Business Solutions —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
2h
Finance Business Partner - GP, Network & CX
Healius Corp. —Murarrie QLD
- Full-time
- Business development
- Budgeting
- Communication skills
- Health insurance
- Employee assistance program
1d
Senior Investigator
Queensland Government —Brisbane QLD
1d
Family Wellbeing Service Specialist
Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited —Logan Central QLD
- From $105,673 a year
- Full-time
- Writing skills
- Experience working with children
- Bachelor's degree
Quick Apply
3h
Financial Planning & Analysis Manager
Emesent —Brisbane QLD
- Full-time
- Microsoft Excel
- Manufacturing
- AI
- Employee assistance program
9h
Expert - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
5h
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Software —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
5h
Senior Consultant - Software Implementation (Hybrid Work Schedule)
Quorum Business Solutions —Brisbane QLD
- Full-time
- Hybrid work
- Oracle
- Management
- Business development
2h

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Medical Case Manager

Allianz -
Brisbane QLD

Apply Now

Job Details

Full-time
1 hour ago

Benefits

Travel reimbursement

Qualifications

Customer service
Case management
Communication skills

Full Job Description

Case Manager Medical Health

Help people when they need it most.
At Allianz Partners, we provide medical and travel assistance to customers facing unexpected health events, both locally and around the world. As aCase Manager Medical Health, you'll be at the centre of our operations, coordinating assistance, supporting customers during challenging situations, and helping deliver exceptional outcomes through efficient case management and compassionate service.
This is an opportunity to join a dynamic, high-performing team where no two days are the same.

What you'll be doing

As a Case Manager, you'll be responsible for managing inbound and outbound communications and coordinating medical assistance cases from first contact through to resolution.

You'll:

Deliver exceptional customer service across phone and email channels
Gather critical information and accurately document cases in real time
Coordinate support for customers experiencing medical events while travelling or requiring assistance
Ensure medical cases are referred appropriately to Registered Nurses and clinical staff
Liaise with healthcare providers, hospitals, travel partners, and internal stakeholders
Monitor case progress and proactively follow up to ensure positive outcomes
Escalate urgent, complex, or high-risk cases in line with procedures
Maintain accurate records and comply with operational, regulatory, and client requirements
Contribute to a collaborative team environment focused on delivering outstanding customer experiences

What we're looking for

We're seeking individuals who combine empathy and customer focus with strong organisational and problem-solving skills.

You'll bring:

Experience in customer service, case management, healthcare administration, insurance, assistance, claims, or contact centre environments
Strong verbal and written communication skills
The ability to remain calm, professional, and solutions-focused under pressure
Excellent attention to detail and data accuracy
Strong multitasking and prioritisation skills
Confidence navigating multiple systems and technologies simultaneously
A proactive mindset and willingness to embrace new ways of working
The ability to make sound decisions within established guidelines
A genuine passion for helping people

What will set you apart

You'll thrive in this role if you are:

Naturally empathetic and resilient
Curious and adaptable when learning new processes and technologies
Comfortable working in a fast-paced, digitally enabled environment
Skilled at using information, systems, and tools to make informed decisions
Focused on continuously improving the customer experience
A collaborative team player who contributes positively to team success

Why Allianz Partners?

At Allianz Partners, our values ofCaring, Connected, Professional and Proactive guide everything we do.

We offer:

Meaningful work that makes a difference in people's lives
Comprehensive training and ongoing development
Supportive leaders and collaborative teams
Opportunities to grow your career within a global organisation
Exposure to evolving technologies and innovative ways of working
A diverse and inclusive workplace where your contribution is valued

Working Arrangements

This role operates within a 24/7 assistance environment and requires flexibility to work rotating shift rosters.
103241 | Customer Services Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board.Let's care for tomorrow.

Apply Now

Refine Your Search

case manager jobs in indooroopilly, qld

Medical Case Manager

Counsellor Domestic and Family Violence

Principal Advisor Safety Health and Wellbeing

Expert - Software Implementation (Hybrid Work Schedule)

Finance Business Partner - GP, Network & CX

Senior Investigator

Family Wellbeing Service Specialist

Financial Planning & Analysis Manager

Expert - Software Implementation (Hybrid Work Schedule)

Senior Consultant - Software Implementation (Hybrid Work Schedule)

Senior Consultant - Software Implementation (Hybrid Work Schedule)

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