Case Manager Medical Health
Help people when they need it most.
At Allianz Partners, we provide medical and travel assistance to customers facing unexpected health events, both locally and around the world. As aCase Manager Medical Health, you'll be at the centre of our operations, coordinating assistance, supporting customers during challenging situations, and helping deliver exceptional outcomes through efficient case management and compassionate service.
This is an opportunity to join a dynamic, high-performing team where no two days are the same.
What you'll be doing
As a Case Manager, you'll be responsible for managing inbound and outbound communications and coordinating medical assistance cases from first contact through to resolution.
You'll:
- Deliver exceptional customer service across phone and email channels
- Gather critical information and accurately document cases in real time
- Coordinate support for customers experiencing medical events while travelling or requiring assistance
- Ensure medical cases are referred appropriately to Registered Nurses and clinical staff
- Liaise with healthcare providers, hospitals, travel partners, and internal stakeholders
- Monitor case progress and proactively follow up to ensure positive outcomes
- Escalate urgent, complex, or high-risk cases in line with procedures
- Maintain accurate records and comply with operational, regulatory, and client requirements
- Contribute to a collaborative team environment focused on delivering outstanding customer experiences
What we're looking for
We're seeking individuals who combine empathy and customer focus with strong organisational and problem-solving skills.
You'll bring:
- Experience in customer service, case management, healthcare administration, insurance, assistance, claims, or contact centre environments
- Strong verbal and written communication skills
- The ability to remain calm, professional, and solutions-focused under pressure
- Excellent attention to detail and data accuracy
- Strong multitasking and prioritisation skills
- Confidence navigating multiple systems and technologies simultaneously
- A proactive mindset and willingness to embrace new ways of working
- The ability to make sound decisions within established guidelines
- A genuine passion for helping people
What will set you apart
You'll thrive in this role if you are:
- Naturally empathetic and resilient
- Curious and adaptable when learning new processes and technologies
- Comfortable working in a fast-paced, digitally enabled environment
- Skilled at using information, systems, and tools to make informed decisions
- Focused on continuously improving the customer experience
- A collaborative team player who contributes positively to team success
Why Allianz Partners?
At Allianz Partners, our values ofCaring, Connected, Professional and Proactive guide everything we do.
We offer:
- Meaningful work that makes a difference in people's lives
- Comprehensive training and ongoing development
- Supportive leaders and collaborative teams
- Opportunities to grow your career within a global organisation
- Exposure to evolving technologies and innovative ways of working
- A diverse and inclusive workplace where your contribution is valued
Working Arrangements
This role operates within a 24/7 assistance environment and requires flexibility to work rotating shift rosters.
103241 | Customer Services Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board.Let's care for tomorrow.
