In-Demand Case manager Jobs in Indooroopilly, Qld

Customer Experience Team Leader
Splend —Brisbane QLD
- Full-time
- Management
- Customer service
- AI
- Employee assistance program
Quick Apply
16h
Principal Advisor Safety Health and Wellbeing
Queensland Government —Brisbane QLD
17h
Finance Business Partner - GP, Network & CX
Healius Corp. —Murarrie QLD
- Full-time
- Business development
- Budgeting
- Communication skills
- Health insurance
- Employee assistance program
22h
Senior Investigator
Queensland Government —Brisbane QLD
1d

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Customer Experience Team Leader

Splend -
Brisbane QLD

Quick Apply

Job Details

Full-time
16 hours ago

Benefits

Employee assistance program
Salary packaging

Qualifications

Management
Customer service
Driver Licence
AI
Leadership

Full Job Description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if…

You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.

You get a kick out of turning every driver interaction into an exceptional experience.

You're energised by juggling people, customers and fleet operations in a fast-paced environment.

About the role

Based out of our Brisbane Hub, the Customer Experience Team Leader will manage a small, hands-on customer experience team, ensuring every driver receives an exceptional experience. You'll oversee day-to-day team operations, manage customer relationships, and ensure the fleet runs efficiently - coaching and supporting the team to deliver a smooth, professional and customer focused service that aligns with Splend's commercial and operational goals. This role has a direct impact on customer satisfaction and fleet readiness within the hub, balancing hands-on service delivery with team leadership and continuous improvement.

What you'll be doing

Lead, coach and support a small team to deliver operational excellence and outstanding customer service

Conduct regular feedback and development conversations with team members

Build a collaborative, customer focussed work environment

Ensure every driver visiting the hub receives an exceptional experience

Maintain high customer satisfaction by resolving issues quickly and effectively

Oversee team operations including vehicle exchanges, returns and fleet management

Monitor fleet readiness, maintenance schedules and vehicle availability

Identify process improvements and ensure compliance with company policies, procedures and safety standards

What you'll bring to Splend

A full, unrestricted Australian Driver's Licence

Proven experience in an operations, retail, or service management role, ideally in automotive, logistics, or a customer-facing environment

Strong leadership and people management skills, with a hands-on, lead-by-example approach

Qualification or training in retail, customer service, or team leadership highly regarded

Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment

Benefits & Support

\uD83D\uDCB0 Bonus scheme: Opportunity to earn based on your performance

\uD83C\uDF82 Day off for your Birthday!

\uD83D\uDE98 Salary packaging with 15% employer contributions for Electric Vehicles

\uD83D\uDCD6 Dedicated Learning & Development platform

\uD83D\uDCAD Employee Assistance Program

\uD83C\uDF89 Socials: budget for team and company wide social initiatives

Our Process

Intro with our Talent team to understand your background, aspirations, and answer your questions.

Interview with the hiring manager to discuss your experience and how it aligns with this role.

Where it applies, we’ll ask you to complete a practical case study.

Final interview to discuss Splend’s long-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

case manager jobs in indooroopilly, qld

Customer Experience Team Leader

Principal Advisor Safety Health and Wellbeing

Finance Business Partner - GP, Network & CX

Senior Investigator

Discover related jobs

I want to receive the latest job alert for case manager in indooroopilly, qld

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About Us

You'll be excited to work in this role if…

About the role

What you'll be doing

What you'll bring to Splend

Benefits & Support

Our Process

Diversity & Inclusion

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