In-Demand Helpdesk support Jobs in Australia

IT Support Specialist - ANZ
Arthrex —Sydney NSW
- Computer science
- Management
- Customer service
- Health insurance
6d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
Customer Service Officer
Serco Plc —Murdoch WA
- $35.80 an hour
- Full-time
- Management
- Customer service
- Data entry
5d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
7d
Facilities Manager, SW, IM & Collection Storage
Museums Victoria —Melbourne City Centre VIC
- $100,894 a year
- Full-time
5d
Legal Counsel
Logicalis —Victoria
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Regional Operations Director
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Lvl 3 Senior Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Azure
- Management
- AWS
IT Support Administrator
LevelBlue LLC —Australia
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Outlook
- Management
Quick Apply
8d
IT Support Officer - Level 2
Unisson Disability —Australia
- Full-time
- Administrative experience
- SharePoint
- IT
IT Support/Helpdesk
Supaglu —Sydney Western Suburbs NSW
- Contract
- Customer service
- Organisational skills
- IT
5d
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
7d
Junior IT Support Officer
Flower Power —Erskine Park NSW
- $75,000 - $80,000 a year
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
8d
Desktop Support Engineer
Rextechnologies pty. limited. —Newcastle NSW
- From $29.95 an hour
- Weekend availability
- Azure
- Customer service
- Microsoft Office
Quick Apply
2d
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
5d
IT Support Officer
Attorney General's Department —Darwin NT
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
1d
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
7d
IT Helpdesk Support
Unitech Solutions —Wollongong NSW
- $60,000 - $65,000 a year
- On call
- Serving
- Azure
- Customer service
Quick Apply
7d
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
7d
IT Desktop Support Engineer
Axiom Technologies —Mackay QLD
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
11h

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IT Support Specialist - ANZ

Arthrex -
Sydney NSW

Apply Now

Job Details

6 days ago

Benefits

Health insurance
On-site parking

Qualifications

Computer science
Management
Customer service
LAN
Microsoft Office
Network protocols
WAN
Help desk

Full Job Description

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

Competitive Base Salary + Corporate Bonus
Health & Wellness benefits provided + Onsite Parking
Excellent leadership, mentoring support with ongoing training & development
Join a Global Medical Multinational
Location: Frenchs Forest, NSW (Onsite)

This role is not your traditional old school IT Support Specialist role. You’ll enjoy being customer facing, able to interact personally with fellow staff members to resolve issues, as well as handling IT tickets remotely, via telephone etc. A general “can do” personable attitude will be what sets you apart from others in this position. The role will be based onsite at our offices in Frenchs Forest and will require occasional travel (including approximately one day per fortnight to our warehouse based in Arndell Park and occasional scheduled interstate travel).

About the Role

As a trusted Helpdesk Support Officer working as part of a regional APAC team, you will be providing high level support and will be the first point of contact for all IT related queries. Whilst you’re part of the APAC team you will largely resolve Australian issues/enquiries.

Responsibilities include:

Providing Level 1 and Level 2 onsite and remote support for all hardware and software related problems including troubleshooting and resolution

Installing, configuring, maintaining and troubleshooting hardware, software, computers, printers, and other peripheral devices; ensuring the effective use of hardware and software resources

Collaborating with stakeholders across business units and regional/global IT Teams, acting as a liaison throughout the development, testing and implementation of new products and operating system installs and/or upgrades; ensuring end users are adequately supported

Performing equipment install-move-add-change operational processes as needed by the businesses

Managing various IT and business projects, attending project meetings to communicate status to appropriate parties, developing and dispersing all levels of necessary documentation, and staying current with system information, changes and updates

Managing and overseeing work conducted by outsourced end user support vendors within the ANZ region

Researching and evaluating available standard technology and alternative solutions, and making recommendations for modifications or additions to computer systems, hardware components, and software applications including researching costs, market options, and trends available to meet user needs

Providing support for complex technical issues/initiatives related to assigned applications, systems, databases and/or other technical products/services in compliance with service level agreements; utilising diagnostic and other tools to maintain, troubleshoot and restore service or data to systems

Providing phone support based on support rotation schedule, monitoring ticketing system for incoming issues, and identifying, escalating and redirecting urgent issues to appropriate resources in compliance with SLAs

Working closely with Network & Data Centre Analysts on projects and providing occasional network and systems support as requested

Creating, updating, and submitting status reports, documentation, and procedures relative to assigned end user support projects; conducting project team meetings as necessary, and assisting with related training

About You

Minimum 4 years technical/systems support-related experience required
Tertiary qualifications in Computer Science or Management Information Systems preferred
Strong customer service background, and a passion for technology and helping end-users
Comfortable speaking to staff members in person and via phone, and the ability to communicate technical terminology in a way everyone can understand
Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
Flexibility and willingness to occasionally work outside regular office hours to support business IT needs. This will happen rarely, but it will happen.
Basic knowledge of ADS and Group Policy.
Experience with network protocols in LAN and WAN, as well as with anti-virus software.
Good knowledge in dealing with software distribution tools (e.g., MECM).

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now

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helpdesk support jobs in australia

IT Support Specialist - ANZ

IT Service Desk Analyst

Customer Service Officer

IT Support Specialist

Facilities Manager, SW, IM & Collection Storage

Legal Counsel

Regional Operations Director

Lvl 3 Senior Systems Engineer

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IT Support Officer - Level 2

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Customer Support Specialist

Junior IT Support Officer

Desktop Support Engineer

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