In-Demand Helpdesk support Jobs in Australia

Lvl 3 Senior Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Azure
- Management
- AWS
IT Support Officer - Level 2
Unisson Disability —Australia
- Full-time
- Administrative experience
- SharePoint
- IT
Product Owner – MultiLit PLUS
MultiLit —Australia
- Contract
- PMP
- Research
- No degree
5d
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
3h

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Lvl 3 Senior Systems Engineer

Troppus IT & Management
Kewdale WA

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Job Details

Full-time

Qualifications

ConnectWise
Data centre experience
Cloud infrastructure
Azure
Management
Disaster recovery
Microsoft Exchange
AWS
Driver Licence
Virtualisation
WAN
Security
Communication skills
Time management

Full Job Description

Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 3 Senior Systems Engineer with proven experience supporting Microsoft Windows environments.

The position offers a challenging role in a dynamic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.

CORE RESPONSIBILITIES

Provide consulting services to customers
Assist with any escalated engineering tickets
Plan and execute high level project works from inception to completion
Manage/assist with projects (new deployments, migrations and upgrades)
Subject matter expert on core areas of business whilst maintaining broad knowledge of other
technology stacks
Providing on-site & remote IT & Communications support to clients
Assist with helpdesk phone support as a final escalation and as required
Assist with site installations as required
Contact for customers via phone support
Setup and configuration of computers and peripheral equipment
Maintain the office workplace and equipment
Prepare devices for deployment
Backup and dashboard monitoring and maintenance
Assist with pickups and deliveries
Assist, train and mentor other staff members as required
Travel to work directly at client site locations from time to time (including regional, national and
international)
Document client network information and procedures
Maintain suitable and timely logs and documentation for all hours and work done
Any other task or activity requested for which the incumbent has the skills and knowledge

DESIRED EXPERIENCE, SKILLS AND QUALIFICTIONS

Advanced networking certification
ConnectWise PSA
Nable RMM

EXPERIENCE, SKILLS AND QUALIFICTIONS:

Minimum 4 years industry experience as a Level 3 Systems Engineer
Microsoft Certified Solutions Expert or equivalent
Experience configuring and administering MS Windows Servers
Experience configuring and administering MS Exchange Servers
Experience configuring and administering Azure solutions
Experience configuring and administering Microsoft 365 solutions
Experience implementing virtualisation solutions
Experience configuring and administering managed switches and routers & firewalls
Experience in configuring and administering backup and disaster recovery solutions
Experience in managing cloud hosted infrastructure (AWS/Azure)
Experience in managing co location and data centre infrastructure
Experience in advanced security solutions
SD-WAN Technology
PSA and RMM experience
Self-motivated and able to work quickly and efficiently without supervision
Strong work ethics, initiative and troubleshooting skills
Excellent communication skills at all levels
The ability to be a productive and collaborative team member
The ability to mentor junior team member
Strong organisational, time management and planning skills
Current C Class Driver’s Licence
Any certifications or vaccinations required for Client site visits
Acceptable National Police Clearance

The remuneration package will be negotiated based on your relevant skills and experience.

Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.

If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to .

Short-listing and interviews for this position begin immediately.

NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.

Apply Now

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helpdesk support jobs in australia

Lvl 3 Senior Systems Engineer

IT Support Officer - Level 2

Product Owner – MultiLit PLUS

Level 1 - IT Support Engineer

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DESIRED EXPERIENCE, SKILLS AND QUALIFICTIONS

EXPERIENCE, SKILLS AND QUALIFICTIONS:

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