Senior Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- Product management
- APIs
Senior /Lead Consultant - Native Mobile Dev
Fabric Group Holdings Pty Ltd —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick Apply
11d
Dynamics 365 Developer
University of Newcastle —Callaghan NSW
- Full-time
- Azure
- AWS
- University
- Health insurance
- Work from home
5d
Senior DevOps Engineer
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- AWS
- APIs
- Gym membership
Quick Apply
Senior Software Engineer I
Careers at Eucalyptus —Sydney NSW
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
CRM Solutions Architect (Australia | Remote)
Huble —Sydney NSW
- Remote
- CRM software
- Management
- Salesforce
- Annual leave
- Flexible schedule
Quick Apply
1d
Account Executive (Partner Focused)
OutSystems —Sydney NSW
- Full-time
- Hybrid work
- Sales
- English
- AI
- Annual leave
Senior Test Engineer
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Management
- Salesforce
Guidewire Senior Consultant / Technical Lead – Policy Center
Accenture —Sydney NSW
- Full-time
- Scripting
- APIs
- AI
- On-the-job training
- Parental leave
12d
HubSpot Technical & Web Developer
Lupo Digital —Sydney NSW
- Full-time
- Sales
- APIs
- Time management
- Annual leave
Senior Engineer - .Net Migration - AI Automation
Reapit ANZ —Milton QLD
- AI
Quick Apply
Staff Engineer
Cartology —Surry Hills NSW
- Full-time
- Hybrid work
- SQL
- Work from home
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Branch Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Marketing/Admin Assistant
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
6d
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program

I want to receive the latest job alert for senior full stack developer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior full stack developer jobs near

Senior Software Engineer jobs in Sydney NSW

Account Executive jobs in Sydney NSW

Sales Team Leader jobs in Sydney NSW

Administrative Assistant jobs in Sydney NSW

Branch Manager jobs in Sydney NSW

Solution Architect jobs in Sydney NSW

Web Developer jobs in Sydney NSW

Senior Software Engineer jobs in Brisbane Qld

Mechanical Design Engineer jobs in Melbourne Vic

Senior Software Engineer jobs in Remote

Civil Engineer jobs in Melbourne Vic

Senior Software Engineer jobs in Chadstone Vic

Senior Software Engineer jobs in Surry Hills Nsw

Staff Engineer jobs in Brisbane Qld

Software Engineer Police Homecare jobs in Adelaide Sa

Staff Engineer jobs in Wollongong Nsw

Cyber Engineer jobs in Glebe Nsw

Staff Engineer jobs in Milton Qld

Mechanical Engineer, Fresher jobs in Melbourne City Centre Vic

Staff Engineer jobs in Melbourne Vic

Senior Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Law
Master's degree
Product development
Product management
SDKs
APIs
Security
User research
AI
Communication skills

Full Job Description

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

This role is based in Melbourne and requires you to work from office at least 2 days a week.

Job Description

Zendesk is seeking an experienced Principal Product Manager to lead product for our internal AI Platform — the foundational platform that powers every AI feature across Zendesk. This platform spans the full agent lifecycle (build, test, publish, operate, improve) and provides the shared capabilities, infrastructure, SDK, and developer tooling that all vertical AI teams build upon.

The right candidate will demonstrate strong technical, product and strategic thinking with a customer-centric mindset, excellent prioritization skills, and flawless execution ability. You will collaborate cross-functionally to drive product vision and strategy, while ensuring successful execution in this technical domain.

What You'll Do

Own the end-to-end product strategy and roadmap for Zendesk's internal AI Platform, a layered stack spanning foundational infrastructure through to developer-facing tooling:
- Agent Development Kit (ADK) & SDK — the primary interfaces for vertical teams to build, compose, and deploy AI agents, including runtime protocols, registry clients, CLI tooling, and YAML-based agent authoring.
- Platform Capabilities — durable execution, agent memory, CI/CD for agents, A/B testing, agent registry (skills, tools, agents, guardrails), and governance across the full agent lifecycle.
- Evaluation & Observability — a layered observability stack from raw agent traces through to customer-facing evals, conversation simulation, QA integration, and A/B testing frameworks.
- Infrastructure — orchestration (Temporal), eval tooling (BrainTrust), feature management (GrowthBook), agent sandboxing (MicroVMs, FireCracker, WASM), and foundational compute, storage, and event systems.
Drive platform adoption across vertical AI teams — meeting teams where they are and enabling progressive adoption of shared capabilities to help them meet their goals
Lead the development of Zendesk's A2A (Agent-to-Agent) layer and agent registry, enabling connection, reuse, and governance across existing agents and applications.
Conduct internal user research and external industry research to define a forward-thinking roadmap that sets Zendesk up to accelerate AI development in the short and long-term.
Collaborate with stakeholders to translate evolving machine learning and AI platform needs into clear, actionable requirements that balance innovation, reliability, and cost efficiency.
Manage cross-team collaboration, prioritization, and trade-offs in a complex, rapidly evolving AI product environment.

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.
Deep understanding of AI/ML concepts, model lifecycle, agent architectures, distributed execution, and platform engineering.
You have a technical background and 10 yrs product management experience.
Proven ability to drive platform adoption and developer experience for internal customers — you understand what makes engineers want to use a platform vs. build their own.
Experience leading multi-layered platform initiatives with strong strategic vision, from low-level infrastructure through to developer-facing SDK/API design.
Demonstrated success managing experimentation and evaluation platforms, developer-facing APIs, agent frameworks, or AI developer ecosystems.
Exceptional communication and stakeholder management skills enabling influence across engineering, data science, security, and product teams.
Skilled in balancing competing priorities, managing ambiguity, and driving consensus in complex environments.
Passion for building scalable, reliable, and easy-to-use AI infrastructure products that empower internal and external users.

Nice to have skills

Experience with building agentic features and experiences, AI/ML workloads
Background in building developer tooling — SDKs, CLIs, registries, or platform-as-a-product for internal engineering teams.
Familiarity with multi-vendor large language model (LLM) serving platforms and failover strategies.
Experience with AI security, privacy, and compliance (data guardrails, filtering, trust metrics)

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

senior full stack developer jobs

Senior Principal Product Manager

Senior /Lead Consultant - Native Mobile Dev

Dynamics 365 Developer

Senior DevOps Engineer

Senior Software Engineer I

CRM Solutions Architect (Australia | Remote)

Account Executive (Partner Focused)

Senior Test Engineer

Guidewire Senior Consultant / Technical Lead – Policy Center

HubSpot Technical & Web Developer

Senior Engineer - .Net Migration - AI Automation

Staff Engineer

Airfare Specialist

Frequent Flyer Points Advisors & Consultants

Branch Manager

Sales Team Leader

Luxury Cruise Specialists

After Hours International Airfare Consultants

Marketing/Admin Assistant

Internship or Work Experience

I want to receive the latest job alert for senior full stack developer

Related Searches

Explore jobs in more locations

Job Description

Senior Principal Product Manager, AI Platform, Australia (Melbourne)

Job Description

What You'll Do

What You'll Bring

5+ years of product development experience, with significant experience in developer platforms, AI/ML infrastructure, or internal tooling at scale.

Nice to have skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected