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Salesforce CRM Tech Lead
Torrens University Australia —Surry Hills NSW
- Full-time
- CRM software
- Customer service
- Salesforce

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Salesforce CRM Tech Lead

Torrens University Australia -
Surry Hills NSW

Apply Now

Job Details

Full-time

Qualifications

CRM software
CI/CD
Salesforce Marketing Cloud
Incident management
Customer service
Salesforce
SQL
Sales pipeline
Scalability
AI
Informatica
Leadership
Marketing

Full Job Description

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

The Salesforce CRM Tech Lead is responsible for leading the design, development, and delivery of Salesforce CRM and Marketing Cloud solutions across Torrens University. This role combines deep hands-on engineering expertise with strong technical leadership, ensuring scalable, secure, and high-quality solutions aligned with business and enterprise architecture objectives.

Seasoned developer on Sales Cloud, Service Cloud, Experience Cloud, and integrations with extensive knowledge of building solutions on Apex, Lightning Web Components (LWC) and Agentic AI. Operating within a complex integration landscape, the role will drive solution architecture, establish engineering standards, and guide development practices across Salesforce and integrated platforms, including the Student Management System (Banner) and middleware technologies such as Informatica.

Principal accountabilities include (but are not limited to):

Define, govern, and continuously evolve Salesforce engineering standards, architecture principles, design patterns, and development frameworks across the Salesforce ecosystem. Provide technical leadership through architecture reviews, code quality governance, mentoring, and engineering oversight to ensure scalable, secure, and maintainable solutions.
Lead the technical design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom platform capabilities. Drive solution quality, performance, security, and scalability while ensuring alignment with enterprise architecture standards.
Own end-to-end Salesforce solution architecture, including application design, data architecture, integration architecture, security models, and platform governance. Ensure seamless integration with enterprise systems such as Banner Student Management System, middleware platforms, data services, and external applications.
Serve as the senior technical authority for Salesforce, providing leadership in complex problem resolution, platform optimisation, root cause analysis, and critical incident management. Act as the final escalation point for technical risks, defects, and architectural challenges.
Lead Salesforce DevOps and release management practices, including environment strategy, CI/CD pipeline design, deployment governance, source control standards, automated testing, and release planning across all Salesforce environments.

Who you are :

8+ years of Salesforce platform experience delivering complex, enterprise-scale CRM, digital engagement, and integration solutions across multiple Salesforce clouds.
Demonstrated experience in a Salesforce Technical Lead, Lead Engineer, Solution Architect, or similar leadership role, providing technical direction, mentoring engineers, and leading end-to-end solution delivery.
Extensive hands-on experience designing and implementing solutions across Salesforce Sales Cloud, including lead management, opportunity management, forecasting, pipeline management, and sales process optimisation.
Extensive hands-on experience with Salesforce Service Cloud, including Case Management, Entitlements, Service Level Agreements (SLAs), Escalations, Omni-Channel Routing, Knowledge Management, and customer service operations.
Strong hands-on experience with Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, Mobile Studio, AMPscript, SQL, segmentation, personalisation, and marketing automation best practices.

This is a full-time permanent role with hybrid flexibility and is based at our Surry Hills Campus in Sydney. Candidates must have full, ongoing working rights in Australia. Visa sponsorship is not available for this position.

Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

Study free in a course/degree related to your position
B Corp certified university – values driven, and purpose led
Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process:
We aim to provide you with the information you need at each stage of this process to help you present your best self.

If you have any accessibility requirements, please contact us at [email protected] for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

Job reference: R30615

To ensure a fair and thorough review process, applications for this role will close on Wednesday 29 July.

You can expect to hear from our Talent Acquisition team after this date with updates regarding your application. Please note, we may close applications earlier should a suitable candidate be identified.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]

About Us

As the country’s newest and fastest-

growing university, Torrens
University Australia brings a fresh
approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

Apply Now

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