Product Coordinator
New Product Development, Supply Chain & Production
Operations Department
About Hismile:
Founded in 2014, Hismile is a global oral care brand redefining everyday routines. From our viral Colour Corrector to our flavoured toothpaste range, we’ve disrupted the industry and built a brand people genuinely love. Our products are now stocked in 60,000 retail stores worldwide, spanning Australia, the US, the UK and Europe.
At Hismile, we move fast, think big, and back our people. Our Gold Coast HQ is home to a collaborative team across Operations, Digital, Marketing, Creative, Business Experience, and People & Culture; all working together to deliver innovative solutions for our global business.
About the Role:
We're looking for a proactive and detail-oriented team player to join our Product team. You'll gain exposure across the full breadth of the product function, from new product development through to supply chain, production, and retail/distribution, working closely with the wider team to support projects from concept through to delivery.
This is a great opportunity for someone who wants to build broad product development experience within a fast-paced, collaborative team, with genuine opportunities to grow as you develop your skills.
This role can be tailored to suit experience level with a clear pathway for growth.
Responsibilities:
New Product Development
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Support the Product Manager and Product Coordinator across the end-to-end product development process
- Maintain and update project timelines, track milestones, and escalate risks or delays
- Maintain product specifications and documentation across multiple platforms, keeping the team informed of key changes
- Manage the sampling process (tracking, reviewing, feedback, approvals, and filing) with both the internal team and manufacturers, ensuring stage gates are followed
- Compile and present pricing for new projects, and provide feedback on supplier performance
- Liaise with suppliers, contract manufacturers, and testing labs to gather samples, pricing, and technical data
- Support regulatory compliance by preparing labelling and other approval documentation
- Assist with the safety and quality program, including batch retention, product testing, and pre-shipment inspections
- Collaborate cross-functionally (Operations, R&D, Creative, Marketing, Retail, etc.) to keep development on track
- Communicate project updates and key product information to relevant stakeholders.
Supply Chain & Production
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Vet and onboard new suppliers in accordance with selection criteria
- Maintain and follow up on supplier documentation (onboarding forms, certifications, audits, product testing)
- Flag quality or performance issues and work with the Product Manager on corrective actions
- Place Purchase Orders and rework requests, maintaining associated specification documentation
- Monitor production, shipment plans, costs, and deliveries to keep the finished goods schedule on track, updating relevant teams on changes
- Liaise with suppliers on production matters, troubleshooting to minimise delays and alerting stakeholders where needed
- Review pre-shipment inspections and mark inventory as ready
Retail & Distribution
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Support retailer and distributor requests
- Coordinate with manufacturers to implement retailer-specific product or packaging requirements
- Partner with the Retail team to improve processes and operational efficiencies
- Work closely with the Retail team to manage timelines, specifications, product samples, and range review requests
Systems
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Set up and maintain master data across systems including PLM, Alfresco, Brandfolder, Google Sheets, GS1, and Asana
- Create, present, and maintain costing sheets for products, marketing projects, and point-of-sale materials
About you:
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Excellent communication and interpersonal skills, with the ability to coordinate effectively across the business
- Strong project management and organisational skills and able to work independently, multitask, prioritise, pivot, and meet deadlines in a fast-paced environment
- A process-driven mindset, ensuring protocols and procedures are followed while identifying opportunities for improvement
- A genuine passion for consumer products, cosmetics, or product innovation
- A calm, positive approach under pressure, with strong problem-solving skills
- A keen eye for detail, ensuring the best quality product is delivered every time
Ways of Working & Mindset:
At Hismile, we value people who:
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Take initiative and actively seek opportunities to contribute across the business when support is needed
- Take ownership of their work while learning from colleagues
- Are curious, motivated, and committed to continuous growth
- Thrive in a fast-paced, collaborative environment
- Communicate clearly and proactively with their team and stakeholders
- Maintain high standards and attention to detail in everything they do
What you’ll love about Hismile:
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Access to daily meals prepared by in-house chefs for breakfast and lunch
- Free barista-made coffee every day
- Access to our fully equipped in-house gym and wellness hub including a sauna & ping pong table
- On-site showers, locker rooms and amenities
- Indoor and outdoor seating areas to collaborate with colleagues
- Regular team events/activities
- Free parking right in front of our HQ doors!
Our culture is unlike anywhere else and our offices are designed with workspaces to help you do exceptional work. At Hismile you can be part of a company that is growing rapidly, creating products that people are excited to use every day.
Welcome to the core of Hismile, our HQ on the Gold Coast. It's where big ideas, bold products, and better smiles are brought to life. From our in-house labs to our creative studios, everything happens under one roof. We’re a fast-paced, fun, and highly collaborative team that thrives on innovation, energy, and doing things differently. At Hismile HQ, every department works together to create a brand that’s disrupting the oral care space globally. Follow us - @hismilehq
