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Field Area Manager I Victoria Metro

NBN Co -
Melbourne VIC

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Job Details

Permanent | Full-time
4 days ago

Benefits

Parental leave
Opportunities for advancement

Qualifications

Customer service
Communication skills

Full Job Description

Job Expectations

A fantastic opportunity has presented itself for a Field Area Manager, reporting to the Region Area Manager, where you will join the Field Services business unit.

As a Field Area Manager, you’ll utilise your skills to lead a team of Field Technicians and/or Engineers who are responsible for making a meaningful, lasting impact, and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

A bit about your role

The role requires skills to work through a mix of internal and external workforces and build and maintain essential relationships with key stakeholders. The successful candidate is someone who can efficiently function in ambiguity and advocates for all field workforces to drive better practices and quality & safety standards, with a heavy focus on continuous improvement.

The role will be responsible for all field activities across network and/or service elements related to the day-to-day operation of the nbn Co network within a defined geographical area.

A bit about you

To thrive in this role, you’ll have demonstrated experience in leading operational or engineering teams in service delivery or service restoration. You’ll be inclusive and supportive and have excellent communication and stakeholder management skills with the ability to influence business results and outcomes. Your experience with leading change and business improvement initiatives will also see you succeed in this role.

You pride yourself in developing and fostering a safety-first culture within teams, ensuring all work is completed within work safety system of work and critical risk controls.

The position is typically geographically defined, with travel required to meet business demands and support your team. Ideal candidates for this role will draw on their dedication, drive, and customer service skills to deliver service with integrity.

What you’ll put in:

Be a safety leader in promoting a healthy and safe environment
Comfortable working and communicating with GM-level, delivery partners, and fieldwork managers
Passion for problem-solving and relationship-building
Skilled at managing day-to-day workforce to ensure KPIs and SLAs are met
Balancing human issues and financial controls with demanding client expectations

What you’ll get out:

Positive and versatile career trajectory
Inclusive work culture where wellbeing is prioritised
Opportunities for advancement
Exciting time to join our team and work across multiple projects
Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent opportunity and applications for this role will close at midnight Monday 20th July 2026.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Melbourne Metro

Apply Now

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