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Job Requisition Id: 1045
Kleenheat Hiring Campaign: Customer Service Officers
Date: 17 Jul 2026
Location:
Perth, WA, AU, 6000
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Job Description:
Kleenheat Hiring Campaign - Customer Service Officers
Are you ready to thrive in a workplace that champions diversity, integrity, and customer focus? Step into a collaborative environment where your success is supported in and a team that genuinely cares.
Enjoy career development and rewards, including market leading salary, Wesfarmers shares, exclusive staff discounts, and professional growth opportunities across a diverse business network
Permanent role, Monday to Friday shifts between 8am – 5pm
Work from a newly refurbished, state-of-the-art office in Perth CBD
About Kleenheat
Kleenheat has been providing energy solutions to homes and businesses across Western Australia for more than 65 years.
We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.
This is a truly unique opportunity to work with an established and trusted brand in the Perth market. Kleenheat is also well positioned for growth, having recently launched a new solar and battery offering for West Australians.
We pride ourselves on our values of One Team, Accountable, Customer Focused and Forward Thinking, with the understanding that our success is underpinned by our people.
About the role
As a Customer Service Officer, you will be the first point of contact for our new and existing customers, providing friendly support and information on our natural gas product. Your duties will include:
Working collaboratively within a supportive team environment, ensuring high standards of customer service are consistently achieved and maintained.
Delivering exceptional customer experiences through an omnichannel contact centre, engaging via phone, email, web chat, and social media.
Responding to customer queries with accuracy and efficiency, assisting with account setup, maintenance, and a range of billing-related enquiries.
About you
Previous experience in customer service, and while call centre experience is highly regarded, it’s not essential.
Strong communication skills and can engage confidently and effectively with both customers and stakeholders.
You consistently demonstrate integrity, reliability, and positive workplace behaviours that contribute to a respectful team culture.
Excellent time management skills and resilience in adapting to fast-paced and changing environments.
Enthusiastic about being part of a growing, high-performing team and contributing to its success.
Tech-savvy and adaptable — you’re confident navigating digital tools and quick to learn new systems.
Why Kleenheat
Right now, at Kleenheat, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.
We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. At Kleenheat we foster an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.
What we offer
Competitive remuneration with allocation of Wesfarmers shares and participation in our annual incentive plan.
Employer parental leave payment up to 18 weeks.
Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group.
Salary sacrifice opportunities, including novated lease vehicle packaging.
Access to employee benefits across Wesfarmers including staff discounts at Bunnings, Kleenheat, Kmart, Target and Officeworks and Wesfarmers Arts sponsored events.
What to expect
At Kleenheat, we recognise that it can be daunting to apply for a new role, therefore we aim to remove the guesswork by letting you know what you can expect.
We will be running an Assessment Centre for all our shortlisted candidates to participate. This will be a day for you to share your talent and engage with the broader Kleenheat Customer Service team.
The scheduled dates are on Wednesday 12th August (9:00am–12:00pm) and/or Friday 14th August (1:00pm–4:00pm). You will only need to attend one of these sessions. We encourage you to make the time to gain the best candidate experience to set your career path with Kleenheat. Set your long term career for Success and Apply Now!
Applications close: 5pm AWST Sunday 2nd August 2026.
These positions are applicable to candidates with Australian Work Rights.
We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.
Agency applications will not be accepted.
